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Small Business Team Update: Friday the 13th

June 13, 2014 at 9:41 am PST

It is Friday the 13th and we have a full moon, perfect time to provide a quick update from the Cisco SMB Team.

First off, we have posted a Teaser Announcement providing a quick view of some new products that are coming out later this month. The entire Cisco SMB Team has been working hard on this new launch so look for more information that will be coming out.

220 Smart Plus Series

220 Smart Plus Series

The Switching Team currently has a cisco.com for the new 220 Smart Plus Series.

Ivor Diedricks posted a new Blog earlier this month called Understanding the different types of Ethernet Switches. He explains the differences between fixed and modular switches, and goes into the details of what makes an Unmanaged, Smart and Fully Managed models. It is a good read, if you haven’t already, please take a look.

Finally, I have a new RV325 emulator on our Cisco Emulator Page. These emulators provide you the chance to take a test drive through our device user interface. You can take a look at our easy-to-use configuration wizards, configure features such as VLAN’s, Single-Point-Setup on our Wireless Access Points, and even configure VPN’s on the routers.

Make it a safe Friday the 13th!

 

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Automatic Software Delivery now available on the Cisco Small Business RV215W VPN Router

May 13, 2014 at 4:15 pm PST

You may not realize this, but Cisco has a thriving business building and selling networking products specifically designed for Small Businesses. Unfortunately, we know dealing with Cisco can sometimes be challenging for some smaller customers, a good example of this is managing software. Sometimes, it can be quite challenging to finding out whether equipment is running the latest software, and if not, how to get the latest software.

We recently announced a new feature called Automatic Service Delivery (ASD) on the RV215W, a wireless-n VPN Router that is in the Cisco Small Business Routing Portfolio.

The Automated Software Delivery service allows network devices such as the Cisco RV215W router or management tools such as Cisco FindIT to automatically retrieve software release information and software images from the cisco.com software library. This means that the user can be notified when a new software image is available, and they can obtain that software at the click of a button, rather than having to find their way through the thousands of files in the software library. If the user so chooses, a device can even automatically update itself, thereby ensuring the network is always running the most current versions of software.

This work was completed by our Smart Web Technology Group (SWTG). The API they developed enables client applications to retrieve vital software release and image information including release note, field notices and PSIRT information.

In order to gain access to this new feature, simply download the latest RV215W firmware form the RV215W product page and enable automatic updates on the Administration > Firmware/Language Upgrade page.

Cisco RV Series_RV215W VPN Firewall

Look for more RV Series Models to get this free ASD Service.

So to wrap this up, we know Cisco’s Small Business customers face so many challenges and demands on their time, the Automated Software Delivery service is a great tool that helps make their job just that little bit easier.

Thanks for taking the time out of your busy day to hang out with us.

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Cisco Small Business Extending Services and Support in Latin America

March 5, 2014 at 10:12 am PST

Happy Wednesday!

Did you watch the Academy Awards this week? It sure would been great to get my mug in Ellen’s selfie shot. I could have been Bradley right? ..and a slice of pizza would have been great with Julia, Harrison, and “Marty”. Certainly this year’s Oscars was the best one in years.

Speaking of good shows -- as Master of Ceremonies here at Cisco Small Business, I wanted to pass along some fantastic news from another brethren Product Manager, Robin Penn. Her Cisco Small Business Services and Support team has been making a good showing recently by adding 15 additional Latin American Countries where folks can purchase Cisco Small Business Service. For some time, we have received requests from partners, customers and team members to extend our Award Winning coverage to more Latin American countries. As you can imagine, many folks are quite happy about this.

But wait… what exactly did Robin do?  We already sold Small Business Support Service in Argentina, Brazil, Chile, Colombia and Mexico. And now…the envelope please to see the new entrants: Belize, Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Peru, Puerto Rico, Trinidad & Tobago and Venezuela. And all are winners

Customers now can purchase (through their partners) the value-priced Cisco Small Business Support Service:

  • Three Years of Award-Winning Technical Support
  • Advanced Product Replacement - either Same Day Ship or Next Business Day**
  • Unlimited telephone support with Cisco Certified engineers, 24 hours daily in English, business hours in other languages
  • Major and minor software releases

 

Screen Shot 2014-03-03 at 2.32.58 PM

So now, in more and more countries, especially Latin America, Cisco’s Best-in-show Small Business products can be purchased with the award-winning Cisco Small Business Support Service. So as Robin would say, buy/sell the best Small Business products with the Industries’ Best Service and Support, all in the one shot.

Thanks for hanging out with the Cisco Small Business Team -- make it a good rest of the week.

Resources:
Small Business Support Service At-A- Glance in English

Small Business Support Service At -A- Glance in Spanish

Small Business Support Service At-A-Glance in Portuguese

For more info on Small Business Support Service features and benefits or questions…  Check out www.cisco.com/go/sbs or contact smb-services-team@cisco.com

And to see where is Small Business Support Service is available: check out www.cisco.com/go/sbsavailable

**Questions about Same Day Ship or Next Business Day Logistics?  Contact your partner or latam-tm@cisco.com.

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