As INSEAD and UC Berkeley Professor Morten Hansen says, “The goal of collaboration is not collaboration itself, but great results.” Working with many of our customers, we’ve developed a framework for assessing the true ROI of collaboration, and it falls into three distinct categories:
- Operational ROI allows you to assess how collaboration eliminates or avoid costs associated with running your business. You might cut travel, reduce infrastructure needs, lower bandwidth or energy costs, save on office space and so on. Collaboration tools can replace or reduce the need for many of these types of costs.
- Productivity ROI refers to savings generated from more efficient processes, accelerated decision-making and reduced cycle times. Collaboration can lead to significant productivity gains in any number of ways, such as optimizing within lines of business or matching your organization’s expertise to opportunities early on.
- Strategic ROI can be the hardest to measure, but perhaps the most transformative. This kind of ROI occurs when collaboration enables your business to take a giant leap forward in areas like enhancing customer satisfaction and loyalty, accelerating innovation, introducing new business models or entering new markets. These types of changes can also reshape an industry in fundamental ways.
These three types of ROI sometime manifest themselves differently across Read More »
Tags: collaboration, Financial Services, government, healthcare, manufacturing industry, Morten Hansen, retail, return on investment, ROI, The Collaboration Imperative
Let Them Eat Tablets: BYOD Drives Employee Satisfaction
My observation from talking to customers and seeing how bring your own device (BYOD) is being adopted is that there are two scenarios for the BYOD business case:
- Application-specific mobility: specific industry applications with a proven ROI
- Enterprise-wide mobility: adoption over many enterprises, regardless of industry type or worker type, softer or harder-to-prove ROI
The first scenario is one where IT will provide employees with a mobile device. This scenario is industry-specific, has a shorter time to return on investment, is simpler to quantify, and the ROI is easier to prove. Devices stay in the control and ownership of the organization and its IT department. This scenario includes capturing data at the point of retail activity and enabling data capture and access to workers who traditionally do not sit at desks in front of PCs.
The second scenario is where the true BYOD explosion is happening and has the potential to change the way we work everywhere. Cisco’s Internet Business Solutions Group (IBSG) recently conducted a survey, Read More »
Tags: business case, byod, consumerisation, enterprise mobility, mobility, ROI, tco
Rely on the trusty Internet Business Services Group within the Cisco to come up with insightful research nuggets on how we all really work. Their latest IBSG Horizons Study, “The Everywhere Employee“, gives some fascinating detail on the dollars and sense underlying the idea of working “your way”.
Most interesting to me, of course, is the part about telecommuting. Did you know that 44% of knowledge workers telecommute at least one day a week? And that this one day a week alone saves companies $2,400 a year per employee?
So let’s do the math (my favorite part). In a 10,000 person company, 4,400 employees work one day a week from somewhere else, which translates to a whopping $11 million a year. Enough to pay for some nice executive bonuses!
This pairs nicely with the findings of a study Stanford University professors published in November 2011, “Does Working from Home Work?”. They gave an emphatic “yes” and also ran the numbers specific to their use case (which examined full-time telecommuters), located in Appendix A4.
So how does this relate to video? In every way possible. Not only can you use a nice, sleek EX90 TelePresence unit on your home office desk, you can use Jabber video on your tablet. Or take your laptop into the neighborhood coffeeshop and join the video-based Webex meeting (just please remember to mute: coffee grinders are loud).
See you on video!
Tags: collaboration, jabber, research, ROI, roi of collaboration, telecommuting, TelePresence, video, WebEX
By Howard Baldwin, Contributing Columnist
When most of us were in school, our teachers instructed us to “show our work.” It wasn’t enough that we came to a conclusion; we had to demonstrate how we had arrived at that conclusion.
That’s why this October 2011 report on the socioeconomic effect of fiber to the home (FTTH), sponsored by the Swedish government’s broadband council, Bredbandsforum, is so interesting: the authors, Marco Forzati and Crister Mattsson, show exactly how they arrived at their numbers — achieving a positive payback of 1.5:1 in five years.
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Tags: broadband, fiber network, FTTH, ROI, socioeconomic development, Sweden
There are a lot of competitive claims made that pit one vendor against another. Its important to make a claim and back it up with the facts. Today I would like to share a fact-based analysis which validates that Cisco UCS enables you to gain competitive advantage by making your data center infrastructure more flexible, agile, and cost effective. As a result, the Cisco UCS truly transforms the business economics of today’s data centers.
The way we approach IT has been changing over the last few years. Executive management, employees, partners, and customers continue to demand more services. Waiting for applications and services to deliver information is not an option.
IT organizations are beginning to come around to taking a holistic perspective, one where they view their compute, network, and storage components as being part of a larger resource pool that has to be purchased, cabled, configured, powered, cooled, and maintained. When organizations look at their infrastructure holistically, they start to realize the cost of the traditional ways of doing business.
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Tags: business advantage, Cisco UCS, competitiveness, cost-savings, ROI, tco