More organizations are starting to view cybersecurity as a strategic risk. They have to—it’s becoming unavoidable. Technology and the business are so intertwined. Regulators are issuing more compliance measures that include information security directives. And all the while, adversaries are relentless in their campaigns to compromise defenses to steal information, money, or otherwise create disruption.
I was at the Gartner Security and Risk Management Summit at the Gaylord National Harbor and had the opportunity to attend the session, “Finding the Sweet Spot to Balance Cyber Risk,” which Tammie Leith was facilitating.
During the session, the panel had been discussing how the senior leadership teams address the problem of putting their signatures against the risk that cyber threats pose to their organizations. Tammie Leith made a point to the effect that it is just as important for our teams to tell us why we should not accept or acknowledge those risks so that we can increase investments to mitigate those risks.
What caught my attention was that the senior management teams are beginning to question the technical teams on whether or not appropriate steps have been taken to minimize the risks to the corporation. The CxO (senior leadership team that has to put their signature on the risk disclosure documents) teams are no longer comfortable with blindly assuming the increasing risks to the business from cyber threats.
To make matters worse, the CxO teams and the IT security teams generally speak different languages in that they are both using terms with meanings relevant to their specific roles in the company. In the past, this has not been a problem because both teams were performing very critical and very different functions for the business. The CxO team is focused on revenue, expenses, margins, profits, shareholder value, and other critical business metrics to drive for success. The IT security teams, on the other hand, are worried about breaches, data loss prevention, indications of compromise, denial of services attacks and more in order to keep the cyber attackers out of the corporate network. The challenge is that both teams use the common term of risk, but in different ways. Today’s threat environment has forced the risk environment to blend. Sophisticated targeted attacks and advanced polymorphic malware affect a business’s bottom line. Theft of critical information, such as credit card numbers, health insurance records, and social security numbers, result in revenue losses, bad reputation, regulatory fines, and lawsuits. Because these teams have not typically communicated very well in the past, how can we ensure that they have a converged meaning for risk when they are speaking different “languages”?
About two years ago, I went into a customer workshop on private cloud. As we were introducing ourselves around the table, the CIO turned to me with a pained expression and said, “Bob I have a different problem. My CFO and CEO just asked me if I knew how many of our users were accessing cloud services. They asked me if I knew how much we were spending or if there were any risks.” He said, “I don’t know the answers, and I don’t have a plan.”
In the months that followed, I would have countless other conversations with CIOs, that highlighted an emerging challenge—shadow IT. Shadow IT turns up when business groups implement a public cloud service without the knowledge of IT. In working with our customers, we have found that there are typically 5-10 times more cloud services being used than are known by IT.
The conversations I had with customers highlighted that shadow IT was creating several challenges—from monitoring cloud costs to managing service providers. One of the significant challenges with shadow IT is risk to the business. Specifically, we have seen five categories of risk arise:
#1 Data Security Risks
Company information being shared externally due to a cloud service breach is among our customers’ worst nightmares. Cloud vendors work hard to protect customers’ data. However, it falls to the business to know where their information lives and to protect it.
A security officer of a global non-profit organization recently shared with me that his organization wanted to use cloud services to help connect with donors and manage operations. However, they weren’t set up to govern providers and have no idea how donor information was being shared with cloud vendors. Many of our customers tell us they don’t have strong processes to manage cloud vendors, can’t track how their information is being shared, and often don’t know how vendors are keeping their information safe.
#2 Brand Risks
Brand risk goes hand-in-hand with a potential data security breach. If company information is stolen, or shared inappropriately, the consequences to an organization’s brand is immeasurable. Not only can a breach lead to negative press and customer backlash, but can also result in financial damages.
#3 Compliance Risks
Globally, organizations face evolving and expanding regulations that require them to retain information, maintain privacy, give people the ‘right to be forgotten,’ and more. As cloud services are used across all business functions, companies face the risk of falling out of compliance. Our customers tell us that violations are becoming more frequent as those responsible for enforcing compliance become less aware of what services are being used. Also, employees often don’t understand when using a cloud service can trigger compliance issues.
#4 Business Continuity Risks
Businesses need to ensure that cloud vendors they are using have strong business fundamentals or risk losing valuable corporate information if a vendor goes out of business or is purchased. Last year, a cloud storage provider Nirvanix went out of business and gave customers less than one month to move their data or risk losing it forever. These types of abrupt changes can lead to significant challenges in maintaining business continuity.
#5 Financial Risks
Recently, we helped a global equipment manufacturer discover that their employees were using over 630 cloud services, 90 percent of which were unknown to IT. These unknown services cost them nearly a million dollars annually. Costs are spiraling as businesses unknowingly purchase duplicate cloud services and lose their power to negotiate bulk contracts.
Identifying Cloud Risks With Cisco Cloud Consumption Services
The first step to managing the risks of shadow IT is to identify where you might face exposure. To help customers with this challenge, Cisco has introduced a new service designed to identify the business risks and costs resulting from shadow IT.
With Cisco Cloud Consumption Services, customers can know which public cloud services are being used in their business, become more agile, reduce risks, and optimize public cloud costs.
Using collection tools in the network, we help customers find out what cloud services are being used by employees across their entire organization. Our cloud experts then help customers identify and manage cloud security risks and compliance issues. Using a proprietary database of cloud vendors, we help companies identify the risk profile of services they are using and provide recommendations for managing these risks with stronger cloud service provider governance. The service also helps customers determine what they are really spending on cloud and find ways to save money.
Additionally, Cisco Cloud Consumption Services helps companies develop new processes for managing cloud vendors, from onboarding to termination. We help customers to proactively manage risks and deliver new services faster by establishing stronger cloud service management practices.
You can learn more about how we can help you understand your cloud usage and identify risks to your business at www.cisco.com/go/cloudconsumption
Many leaders that I speak with feel like they do not have a shadow IT problem, citing that their security protocols were set up to protect them. Think this is you? Think again! Recently we worked with a provincial government and discovered that they had over 650 public cloud services being used by their organization, despite blocking 90 percent of internet traffic. Simply put, if your employees have access to the internet, you have a shadow IT challenge.
I’d be interested to hear from you as to whether you feel you have challenges with shadow IT and what the risks could be. I look forward to your comments!
- Cisco Cloud Consumption Services
- Cisco Cloud Launch Press Release
- Cisco Cloud Launch Site
- Cisco Cloud Services Portfolio
Who are you? Removing the obvious existential questions for a minute, your identity is often represented as a bundle of personally identifiable information (PII). In the United States PII begins at birth with a name, date of birth, and social security number (SSN). This morning’s KrebsOnSecurity post details the unauthorized access of computer systems (via malicious code) at Lexis Nexis and Dun & Bradstreeet. Both of these organizations aggregate and sell consumer and business PII.
When PII is misrepresented, the experience for the true PII owner can range from unsettling to pure exasperation due to the fact that the victim’s virtual identity must be reclaimed and a consistently proven remediation roadmap still does not fully exist. A recent survey estimated that in 2012 over 12 million Americans were the victims of identity theft.
Fortunately, in addition to the standard PII definition a majority of states –such as California’s Penal Code §530.55 – now include credit card numbers and even computer media access control (MAC) addresses. The comprehensive definition and accompanying legislation is giving law enforcement the ability to charge suspects with identity theft and aggravated identity theft, but individuals still need to be aware of the risks and respond accordingly.
Below are five realistic almost universal U.S.-centric identity theft risk factors followed by guidance on proactively saving you those precious resources – time and money.
1. You don’t control your PII. Read More »
I hear so much lately about innovation with virtually every company claiming that they are innovative. Is that really true, or is it yet another over used buzz word that has no substance? I personally see little true innovation, just claims of being innovative (who would say otherwise, right?). One way to determine if innovative is actually taking place is to ask yourself a few questions:
- Are you scared (just a bit)?
- Do you have more skeptics than advocates?
- If you fail, are there repercussions?
- How do you define failure?
- How much permission did you need to execute?
I especially like the skeptics vs. advocates question. It directly correlates to a safe zone that is easy to fall into. It’s where little innovation can take place – a black hole. Some of the best outcomes have occurred when there were few supporters (until it succeeded). Read More »