retail

There’s Never Been a Better Time to (Digitally) Transform the Shopping Experience

1 min read

I’d like to draw your attention to a Cisco blog that came out recently from our Vice President of Global Marketing Karen Walker. Cisco has launched a new brand campaign based on the theme of There’s Never Been a Better Time. In talking to our customers, partners, and other influencers like you, we are finding […]

March 23, 2016

RETAIL & HOSPITALITY

Video Provides a Fresh Approach to Retail

1 min read

The key to retail success is understanding the shopping journey, and video can play an important part in that process. Sandra Acham talked to me this week as she wrote a blog about how video supports a comprehensive approach to understanding customer behavior (read the blog). The thing is that today’s retail customers don’t think […]

March 21, 2016

COLLABORATION

Video Provides a Fresh Approach to Retail

3 min read

The real work of retailers is building a trustful and relevant relationship, creating a series of positive interactions with shoppers, and ultimately selling merchandise. Employee engagement is critical to both the customer experience and retail success. The interactions that take place before, during, and after a sale, whether online or in a physical store, set top retailers apart.

February 24, 2016

RETAIL & HOSPITALITY

How Retailers Can Chart a Path to Digital Value

2 min read

Digital disruption is here. According to a 2015 survey from the Global Center for Digital Business Transformation (DBT Center), a joint initiative of Cisco and the Institute of Management Development (IMD), 47 percent of retail executives say digital disruption increases the risk of going out of business. In addition, the survey revealed that four of […]

January 26, 2016

RETAIL & HOSPITALITY

Feb. 2: NRF16 Wrap Up at Live CiscoChat

1 min read

Retail’s Big Show offers ideas and insights into the ever-changing industry of retail. This year’s NRF 2016 drew a large and influential group of the most innovative retail leaders. Throughout the show, these leaders held extensive one-on-one conversations and hosted general sessions by some of the industry’s starring professionals. If you missed the show (or […]

December 23, 2015

RETAIL & HOSPITALITY

How to Create an Omnichannel Strategy that’s Worth Celebrating

2 min read

This holiday season customers have more ways to shop than ever before. Retailers are making it easier to get the right presents by providing enhanced delivery options – from buy online, pick up in store (BOPIS) to curbside pickup. While this freedom is empowering for customers, it creates a new level of complexity for retailers […]

December 18, 2015

RETAIL & HOSPITALITY

Security Steps to Take in the Holiday Season – and Beyond

2 min read

Retail companies face a landscape filled with growing and increasingly complex threats. And the financial impact of these breaches is soaring. There are obvious financial incentives for attacking retailers because they typically don’t spend as much on security as financial institutions or government organizations, so they’ve become easy targets in recent years. According to Gartner, […]

December 10, 2015

RETAIL & HOSPITALITY

3 Ways Santa’s Store Helpers are Making Shopping Easier this Holiday Season

3 min read

Holiday shopping isn’t like it used to be. Retail sales associates – a.k.a Santa’s helpers – are taking on more than just ushering shoppers into fitting rooms and helping them check out. Today, their role more resembles that of a concierge. Here are three ways the role of the sales associate is changing: #1: The […]

November 10, 2015

RETAIL & HOSPITALITY

It’s Time for Dinner: Improving the Quality of Our Food with the Internet of Everything

1 min read

It’s almost the holiday season and it’s time for your customers to host that special dinner party, where they can make memories and share stories with loved ones. What if they could also share the story of where that holiday meal came from? This is now possible using the power of the Internet of Everything […]