January 16-17, 2012 marks the 101st National Retail Federation Annual Conference and Expo in New York and Cisco Retail team and myself will be there. You can find out what Cisco will be showing at the event and get sneak peeks of the preparations for the show throughout the week through our coverage on Twitter, Facebook, FourSquare, LinkedIn Group, YouTube and Cisco Retail blog.
More details Read More »
Tags: Cisco, facebook, foursquare, linkedin, National Retail Federation, NRF, retail, retailing, twitter
Over the Christmas holidays I spent 5 days in Las Vegas visiting friends and ring in the new year in the city that never sleeps. Over the years Las Vegas continues to transform itself to keep itself relevant from the original sin city and gambling capital to the modern convention/vacation destination.
I spent new year’s eve with 320,000 visitors which is an impressive number by any standards, plus I managed to do some shopping and visiting a few attractions between visiting friends.
I thought I’d share my observations on how Las Vegas continues to delight visitors in a series of blogs and what retailers can learn from it.
Today’s I’d like to focus on the use of video technology for customers in Las Vegas
One of my stops is at the new Cosmopolitan casino and hotel and their use of video walls in the registration lobby
One of the first impression when you walk in is that it doesn’t look like a video screen but backlit wall panels. Only when the images start moving do you realize it is a video wall. As you can see from the video Read More »
Tags: Cisco, cosmopolitan casino, digital sign, gaming, las vegas, MGM Grand, Paris Casino, retail, retailing, video, Video Wall
2011 is drawing to a close as I am writing this blog and Cisco is going on company holiday until after January3rd 2012.
I will be taking time off myself to recharge after Christmas before heading off to National Retail Federation 2012 in New York.
I thought I’d wrap up the year with what I think retailers will need to be looking at in 2012.
The Five Areas I think retailers need to pay attention to going forward are:
Read More »
Tags: Cisco, cloud, customer service, NRF, omnichannel, pricing optimizaion, retail, retailing, social media, tablet
Need something to decorate the walls of your office, your data center, or your conference room for the new year?
Order the new Connected Retail Architecture Poster now at Cisco MarketPlace
Features of the new poster include:
Read More »
Tags: architecture, borderless network, Cisco, connected retail, pci, poster, retail, retailing
Earlier this week, we kicked off special customer guest blog series with Andrew vonNagy, author of the blog Revolution Wi-Fi, and active on Twitter @revolutionwifi. Join us today as Andrew explores the next two major retail trends changing the Wi-Fi industry, and catch up with the first part if you missed it.
Trend 2: Empowering Sales Associates
Given the increasingly connected and smart shopper, consumers now have more product information than in-store sales associates in many cases. Yet sales staff are key to providing a great consumer experience in-store. Retailers need to empower sales associates with the depth of product information that consumers have, and to provide additional tools that facilitate existing and new services offered by the retailer.
Historically, only a fraction of retail sales associates have been provided with mobile devices, and those devices have enabled only a limited set of capabilities such as stocking, inventory management and product availability. One reason for this is the high cost of ruggedized mobile devices for use in retail. A typical high-speed scanner PDA can cost well over $1,200 each. In order to provide every sales associate with more information to help consumers, retailers are adopting lower-cost, feature-rich, smart mobile devices that provide more robust capabilities than specialized scanners. Mobile platforms built by Apple, Android, and third-party manufacturers are enabling this shift, along with a retail IT focus on enabling business processes in a more flexible, consistent, and re-usable fashion.
Read More »
Tags: 802.11n, digital signage, iPad, iphone, mobile devices, mobile pos, retail, sales, smartphone, tablet, wi-fi, wifi, wireless, wireless LAN