With hosted VoIP, small businesses can reduce telecommunication costs and enhance collaboration between employees.
Smaller businesses are turning to cloud-based services for a variety of applications, especially hosted voice over IP (VoIP). According to AMI-Partners, 30 percent of small businesses and 50 percent of medium businesses believe VoIP will become critical to their business operations in the near future. Hosted voice services offer many benefits, from reducing upfront costs to accessing advanced communications technologies, and they’re no longer considered a risky way to acquire business applications. Because hosted VoIP removes the burden of maintaining separate phone systems, it offers particular advantages to small businesses with remote offices or mobile employees.
A hosted voice service, such as Cisco Hosted Small Business (HSB) Communications, is the great equalizer. It can lower the cost of remote employees communicating with colleagues. It can also help a mobile sales force stay in touch both with their contacts in the field and back at headquarters. All employees, no matter where they’re working, have access to the same calling and messaging features through the hosted voice service, including extension dialing and conferencing.