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Cisco’s Interactive Experience Portals on the Plant Floor, at your Fingertips!

November 14, 2012 at 12:57 pm PST

I’m amazed at how tablet computers make things easier in our personal lives.   I can quickly access technology papers for work or research restaurant options for dinner tonight.  I can take an online course or collaborate with my nephew who’s studying abroad.  Some people even monitor and manage their home heating, cooling and surveillance systems while they’re away.  The interactivity has an amazing impact on daily life.

Now, imagine a large-scale, tablet-like system on a plant floor and the impact it can have on business.

Get ready…interactive experience portals for the plant floor are here!

Check out Dan Knight’s Interactive Services Engine and X2O partner demonstration from last week’s Automation Fair. 

Just some examples of interactive resources available to plant-floor users:

  • OEE information from Rockwell Automation
  • Inventory data from SAP
  • Production status
  • Power consumption and energy usage
  • Quality data
  • Global weather feeds
  • Company news
  • Live or recorded training sessions
  • Immediate collaboration with remote subject matter experts for New Product Introductions or system trouble shooting Read More »

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The Power of “In Person” for Customer Relations

We’ve noted it before: in-person matters for business relationships and market success. People build trust, respect and rapport by engaging with each other on a face-to-face level, allowing for nuance, body language and tone to bring conversations to life. It’s these conversations that drive business growth and raise profits.

These important in-person ties extend from colleague-to-colleague interactions to all points of contact between businesses and their customers, partners and clients. When discussing substantive content—the use of a product, qualifications for a service, the benefits of doing things a certain way—people want immediate, accessible, convenient, understandable expertise, and they want the delivery of this knowledge to feel personal.

Read More »

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Cisco Demonstrations at Automation Fair This Week! Philadelphia, Nov 7th and 8th, 2012

November 5, 2012 at 3:18 pm PST

This week sees the beginning of Automation Fair, and this blog will tell you more about the demonstrations you’ll be able to see.

As I mentioned in my previous blog, Cisco speakers will be featured at the Food and Beverage Industry Forum and the Global Machine & Equipment Builders Industry Forum as well as during technical workshop sessions. In addition, demonstrations will be on show at Cisco Booth #1307, and that’s what I wanted to tell you about in this blog. This is a great opportunity to network with Cisco and industry thought leaders and technical experts, whilst actually seeing live demonstrations at the booth.

Watch the video for details of the demonstrations, to get a better feel for what’s being shown.

Here’s a brief summary of what’s going on: Read More »

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Join Cisco on November 13th for webcast on interactive technologies to engage omnichannel consumers

Please register now join us on November 13th at 10:00am PT for the next installment of our retail webcast series.

Titled “Attract Shoppers and Compel Them to Buy: New Interactive Technologies to Engage Omnichannel Consumers”, this webcast will be hosted by Peggy Casey, Cisco global retail marketing manager. We will discuss how retailers can attract omnichannel shoppers to complete the sale through video and collaboration technologies,

In this webcast, you will learn how to: Read More »

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Can Manufacturers Stop the BYOD Trend or Should They Even Try?

I just finished reading Chuck Robbins’ blog on the BYOD trend and its impact on corporate culture. In the blog Chuck cites a recent study on how most executives are still uneasy about their companies’ mobile data-access policies… and it got me thinking about how manufacturers are dealing with this trend.

More and more manufacturing workers are adopting mobile technologies into their workspace, and are growing accustomed to interacting and working in a more visual, virtual, social, and mobile way.  In fact a survey conducted by Manufacturing Executive this year noted that 63% of manufacturing companies permit their employees to bring their own devices (BYOD) to work, but only  17% of manufacturing enterprises have a formal BYOD strategy with clear goals and objectives.  Manufacturers are struggling with how to create, deploy and enforce sound enterprise wide security polices around BYOD.   Protecting intellectual property is only half the concern.  Manufacturers must also consider how a breach in security will effect the safety of their workers and environment, as well as, their products.

Although security is a top of mind concern for manufacturers, the promise of deploying a sound BYOD policy can not be discounted.   Empowering employees and partners with the freedom to collaborate and access video, data and voice on an open, mobile and personal platform can produce a culture that drives operational excellence, supply chain agility, and innovation throughout the entire manufacturing value chain from the plant floor up through to R&D centers.

For example if there is a problem on the manufacturing line, an employee with access to the company directory on their personal mobile device can locate and contact a supervisor or expert using Cisco Jabber and then launch with a single click mobile Cisco WebEx mobile,  where they can show the problem using the video camera on the device and quickly collaborate to solve the problem.

Supply chains can now become more agile and flexible, because customers and the enterprise can analyze, monitor and track progress from order through successful delivery in real-time.  Data is now not just captured, stored, analyzed and delivered, but is now acted upon, presented and shared with the appropriate people and systems in real-time.

In addition, a May 2012 Cisco Connected World Technology Report found that two of five survey respondents said they would accept a lower-paying job that offered more flexibility for device choice, social media access, and mobility than a higher-paying job with less flexibility.  Crucial for an industry looking to retain and attract a qualified workforce.

Can manufactures continue to avoid the new BYOD paradigm, or are they just delaying the inevitable? Let me know your thoughts.

 

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