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The Evolution of Immersive Video in the Retail Bank Branch

January 29, 2013 at 6:00 am PST

Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme has emerged during these discussions that centers on video and collaboration in the branch. The top of mind question is, “how are banks using video in the branch to grow top line revenue in a very tightly regulated environment and with ever increasing downward pressure on fee revenues?”

As retail banks have slowly emerged from the global financial crisis of 2008, they are increasingly looking for ways to differentiate themselves with their products and services.  Studies show that the branch is still relevant in the eyes of the retail bank consumer, but the role the branch will play in the future is beginning to change.

Cisco’s IBSG team published a white paper on this topic, which covers the transformation that banks are currently going through. Retail banks are wrestling with moving from a multichannel environment to an omnichannel environment. The difference is, instead of offering a different experience and set of products and services across various delivery channels, they offer a more integrated and consistent experience across delivery channels. These traditional delivery channels include: branch, Internet and contact center to name a few. Currently, the mobile channel is growing in popularity and use, especially with new applications like remote deposit capture right from a mobile phone or tablet. Read More »

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Cutting Through The Techno-Babble

The Cisco Aironet 3600 features the Highest 802.11n performance with Cisco CleanAir™ technology and is the industry’s first 4 x 4 multiple-input multiple-output (MIMO) access point with three spatial streams. It has add-on options for 802.11ac or Wireless Security and Spectrum Intelligence (WSSI) Module and standard 802.3af Power over Ethernet (PoE) .

All right. Who is still awake? Show of hands?

One of the challenging things about working for a technology company is avoiding getting lost in the details.  There’s a time and place for technical specifications, to be sure.  But I believe that most people really want to know “How will all this technology make my life better?”. 

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Cisco NRF 2013 – Preview of Cisco Remote Expert Smart Solution for Retail Demonstration

December 19, 2012 at 6:01 pm PST

This is our fourth preview of what Cisco will be showcasing at the 102nd National Retail Federation Convention and Expo on January 14 and 15, 2013 in New York City.

At the Cisco booth, I will be hosting demonstrations of the Cisco Remote Expert Smart Solution for Retail. This solution offers a superior video and collaboration experience between shoppers and remote experts from any location within your store -- in an aisle, at an end cap, in the store front, or in a private setting.

With this solution you can capture new sales opportunities, upsell or cross sell products and services, and boost revenue while delivering a compelling shopping experience.

Please watch this video about the Remote Expert Smart Solution for Retail demonstration and then mark your calendar to join us at Cisco Booth #252 at NRF 2013. I look forward to seeing you there!

 

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Join the Movement! Telework Week 2013

Today marks the 2nd anniversary of the Telework Enhancement Act of 2010 which provides agencies greater flexibility in managing their workforce.  It provides a framework for agencies to better leverage technology and to maximize the use of flexible work arrangements which can aid in recruiting new Federal workers, retain valuable talent and allow the Federal agency workers to be more responsive to citizen needs and be more productive out in the field.  This can include situations such as national security, emergency response, cross agency collaboration, or simply, providing citizen services such as language translation.

 

Last year, more than 71,000 people pledged, saving $5,651,890 on commuting costs, gaining back 251,774 hours into their day, and removing 3 tons of pollutents from the air while refraining from driving 6, 413,006 miles.

Today, Cisco and Telework Exchange kicks off the third annual Telework Week 2013 – an annual global effort to encourage agencies, organizations and individuals to pledge to work anytime, anywhere from March 4-8, 2013.  According to Rep. John Sarbanes (D-MD), author of the Telework Enhancement Act, “Telework Week is an excellent opportunity for thousands of people to try teleworking and realize the great benefits it can provide. A robust Telework program can help organizations improve the quality of life of their employees, while taking strides to protect the environment, reduce traffic congestion on the roads, and increase workplace efficiency.” 

 

 

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Join Cisco at NRF 2013

We just launched the Cisco at NRF 2013 website.

Cisco will be at the National Retail Federation (NRF) Convention and Expo 2013 in New York City from January 14-15, 2013.

I’d like to invite you to come visit the Cisco booth #252 to see live demonstrations of Cisco’s new innovative solutions for retail including:

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