remote expert

November 15, 2013

FINANCIAL SERVICES

Post-event: The Ultimate Omnichannel Experience – Cisco FSI at BAI Retail Delivery 2013

2 min read

Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry.  Within the Cisco booth, we demonstrated a series of solutions that enable digital and physical channels to become more interactive and sales focused, while improving the customer’s banking […]

October 30, 2013

RETAIL & HOSPITALITY

Omni-Tech for Omnichannel Selling

2 min read

My last blog talked about the challenges of becoming an omnichannel retailer, and how stores are still learning how to make changes that cut across their entire business. We discussed how, appearances to the contrary, omnichannel selling is still about meeting a basic business requirement – finding the best outcome for you and your customer. […]

October 28, 2013

FINANCIAL SERVICES

Visit Cisco FSI and Discover What’s Possible at BAI Retail Delivery 2013

1 min read

On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry’s most comprehensive and relevant event of the year. Cisco in collaboration with Intel® will showcase our solutions portfolio that enables the Omnichannel delivery model and how it applies to various consumer banking […]

September 20, 2013

TECHWISETV

Contact Center: Experience Matters

1 min read

Our latest episode is out!  This one is all about the Contact Center and we spent a lot more time showing examples of Social Media integration.  Everyone agrees that ‘the internets’ are a huge watering hole of opinions and valuable business data…but its overwhelming when trying to figure out just how you might leverage it. […]

September 17, 2013

DIGITAL TRANSFORMATION

Have a Problem? Ask an Expert (Even if He, She, or It Is 3,000 Miles Away)

3 min read

Your smart sprinkler system is happily pumping water to your lawn in highly efficient sprays that are “aware” of the soil, the climate, the weather, the time of day, and even whether or not your kids are playing in the backyard on a Saturday. Suddenly, a faulty valve bursts and an uncontrolled geyser erupts. One […]

July 22, 2013

FINANCIAL SERVICES

The Evolution of Immersive Video in the Retail Bank Branch Series (3): Remote experts in action

2 min read

In part two of this three-part series detailing the “Evolution of Immersive Video in the Retail Bank Branch,” I looked at Cisco’s Remote Expert Solution more in-depth and discussed how the solution’s contact center enables virtual face-to-face meetings with high-definition video. By offering customers instant access to knowledgeable experts, even when customers are in remote […]

July 3, 2013

GOVERNMENT

Intelligent Communities Global Blog Series, The Future of Our Smart Communities: Services

3 min read

One of the great challenges every municipality faces is how to deliver higher quality services to its citizens and businesses while their budgets consistently seem to shrink. Several of Canada’s leading communities are taking a pro-active role and are experimenting with shared services (an outsourcing or regional consolidation model); and almost all of them are […]

June 20, 2013

FINANCIAL SERVICES

The Evolution of Immersive Video in the Retail Bank Branch Series (2): Bring an expert to any branch

2 min read

In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the knowledge and interaction they receive upon entering a bank. Through these new organizational changes, banks are integrating new technology […]

April 25, 2013

FINANCIAL SERVICES

The Importance of the Omnichannel in Financial Services

3 min read

Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. You simply need to explore some of the newer bank branches, available applications within app stores or investigate online innovations inherent in many institutions’ web presence to see how engrained technology has become in the […]