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June 18, 2014

FINANCIAL SERVICES

Tech Innovation Emerges within Carriers’ Legacy Environments

2 min read

Solution architectures are typically derived from open-ended questions designed to discover customer needs. However, Cisco approaches customers with insights-based assertions that rest on the belief that true innovation emerges from disruptive ideas that make customers aware of unknown needs. According to Gartner’s report “Agenda Overview for P&C and Life insurance 2014,” three concerns for change […]

Delivering More Personalized Customer Service

2 min read

At Cisco Live, Hans Hwang, VP of Cisco Advanced Services spoke with Todd Walthall, Vice President, Digital Servicing Integration from American Express about how they are taking their customer service to the next level. By partnering with Cisco, American Express is piloting video chat capabilities in their American Express iPad application. With a push of […]

Understanding Your Customers – Cisco FSI’s Key Takeaways From Retail Banking 2014

3 min read

We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year’s conference focused on the issues that bankers must deal with now and in the […]

What the Internet of Everything Means for Insurance

2 min read

Moving to one-to-one relationships: It’s incredible to think about the impact and influence. Cisco predicts $14.4 trillion of value will be “at stake” over the next decade, driven by “connecting the unconnected” through the Internet of Everything (IoE). IoE triggers a 19 trillion dollar global opportunity based upon the growth statistics of more than a […]

March 26, 2014

RETAIL & HOSPITALITY

Delivering a Next-Generation Customer Experience

2 min read

Hi, readers! You haven’t heard from me recently, as I’ve been travelling and talking to Cisco customers. My colleague Jason Bettinger and I recently had a wonderful time at CDM’s Customer Experience Summit in Chicago, IL. CDM Media Summits bring together leading C-level executives, analysts, and solution providers to network and attend interactive agenda sessions […]

March 26, 2014

FINANCIAL SERVICES

Delivering a Next Generation Customer Experience – Cisco at CDM’s Customer Experience Summit

2 min read

We had a wonderful time at CDM’s Customer Experience Summit in Chicago, IL last week. CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. At the event, we gave the opening keynote presentation to address how enterprises can […]

March 17, 2014

FINANCIAL SERVICES

Mayday for Insurance and Financial Services

3 min read

According to Wikipedia, “mayday” is an emergency procedure word used internationally as a distress signal in voice procedure radio communications. It derives from the French expression “venez m’aider“, meaning “come to help me.” Most recently, the term has been used to describe a special feature Amazon now offers Kindle Fire HDX users when they need […]

February 18, 2014

FINANCIAL SERVICES

The New Price of Attracting and Retaining Insurance Customers

2 min read

The insurance industry is facing a massive evolutionary shift driven by competition and changes in consumer preferences. The competitive battle is easy to see, as insurers delve out billions in advertising and marketing expenditures in an effort to attract and retain customers, while maintaining top of mind brand awareness and differentiation. And adding to the […]

January 14, 2014

MANUFACTURING

3D Value Chains: Real Life Observations

3 min read

Recently my colleague Chet Namboodri in his blog “Predictions 2014: Wager on the Internet of Everything” did a great level set on predictions for 2014 Manufacturing trends.  I want to add some additional comments on what I have been observing in the field and with our customers today. The first IDC prediction described 3D value […]