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	<title>Cisco Blog &#187; remote expert</title>
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		<title>The Importance of the Omnichannel in Financial Services</title>
		<link>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/</link>
		<comments>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/#comments</comments>
		<pubDate>Thu, 25 Apr 2013 17:00:03 +0000</pubDate>
		<dc:creator>Will Bunge</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=111303</guid>
		<description><![CDATA[Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Video Collaboration Helped Me Say Yes to the Dress!</title>
		<link>http://blogs.cisco.com/video/video-collaboration-helped-me-say-yes-to-the-dress/</link>
		<comments>http://blogs.cisco.com/video/video-collaboration-helped-me-say-yes-to-the-dress/#comments</comments>
		<pubDate>Thu, 28 Mar 2013 17:13:16 +0000</pubDate>
		<dc:creator>Julie McPherson</dc:creator>
				<category><![CDATA[Video]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[TelePresence]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[WebEX]]></category>
		<category><![CDATA[wedding]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=107034</guid>
		<description><![CDATA[I recently saw a <a href="http://blogs.cisco.com/government/regs/">blog post</a> from my colleague on how video technologies like <a href="http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/remote_expert.html">Cisco Remote Expert </a> are completely revolutionizing the way we do things; [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Transforming the Retail Experience with Video Collaboration</title>
		<link>http://blogs.cisco.com/video/transforming-the-retail-experience-with-video-collaboration/</link>
		<comments>http://blogs.cisco.com/video/transforming-the-retail-experience-with-video-collaboration/#comments</comments>
		<pubDate>Wed, 27 Mar 2013 20:40:51 +0000</pubDate>
		<dc:creator>Ron Kafka</dc:creator>
				<category><![CDATA[Video]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[enterprise connect]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Smart Solution]]></category>
		<category><![CDATA[TelePresence]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=107678</guid>
		<description><![CDATA[It’s happened to you many times – you’re in a store desperately trying to find a clerk to give you [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/video/transforming-the-retail-experience-with-video-collaboration/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Cisco Smart Solutions: What Makes Them So Smart?</title>
		<link>http://blogs.cisco.com/channels/cisco-smart-solutions-what-makes-them-so-smart/</link>
		<comments>http://blogs.cisco.com/channels/cisco-smart-solutions-what-makes-them-so-smart/#comments</comments>
		<pubDate>Tue, 26 Mar 2013 18:45:12 +0000</pubDate>
		<dc:creator>Bridget Bisnette</dc:creator>
				<category><![CDATA[Channels]]></category>
		<category><![CDATA[byod]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[partner]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[Smart Solutions]]></category>
		<category><![CDATA[vxi]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=107416</guid>
		<description><![CDATA[What is a Cisco Smart Solution and how can partners take advantage? Read more to find out.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Request your Marriage Certificate at the Mall: Transforming the Delivery of Government Services</title>
		<link>http://blogs.cisco.com/government/regs/</link>
		<comments>http://blogs.cisco.com/government/regs/#comments</comments>
		<pubDate>Fri, 08 Mar 2013 13:00:04 +0000</pubDate>
		<dc:creator>Marc Musgrove</dc:creator>
				<category><![CDATA[Government]]></category>
		<category><![CDATA[Connected Justice]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[Remote Expert Smart Solution]]></category>
		<category><![CDATA[smart+connected cities]]></category>
		<category><![CDATA[Smart+Connected Communities]]></category>
		<category><![CDATA[TelePresence]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=104948</guid>
		<description><![CDATA[Government services and convenience are rarely seen within the same sentence; more often than not, the thought of making the [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/government/regs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cisco NRF 2013 – Improve Customer Service with Remote Experts</title>
		<link>http://blogs.cisco.com/retail/cisco-nrf-2013-improve-customer-service-with-remote-experts/</link>
		<comments>http://blogs.cisco.com/retail/cisco-nrf-2013-improve-customer-service-with-remote-experts/#comments</comments>
		<pubDate>Sat, 23 Feb 2013 00:53:31 +0000</pubDate>
		<dc:creator>Andrew Lach</dc:creator>
				<category><![CDATA[Retail]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[Cisco Remote Expert Smart Solution for Retail]]></category>
		<category><![CDATA[NRF< NRF 2013]]></category>
		<category><![CDATA[remote expert]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=102926</guid>
		<description><![CDATA[In my <a href="http://blogs.cisco.com/retail/cisco-nrf-2013-cisco-remote-expert-smart-solution-for-retail-demonstration/" target="_blank">previous blog</a> , I walked you through the Cisco Remote Expert Smart Solution for Retail demo that I presented at [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Video Demystified on TechWiseTV</title>
		<link>http://blogs.cisco.com/cin/video-demystified-on-techwisetv/</link>
		<comments>http://blogs.cisco.com/cin/video-demystified-on-techwisetv/#comments</comments>
		<pubDate>Fri, 15 Feb 2013 16:34:53 +0000</pubDate>
		<dc:creator>Robb Boyd</dc:creator>
				<category><![CDATA[Cisco Interaction Network]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[TechWiseTV]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=101879</guid>
		<description><![CDATA[We do a lot of shows about video of course.  It’s always a challenge I think when it comes to [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/cin/video-demystified-on-techwisetv/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Better Customer Service through Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/use-case-customer-service/</link>
		<comments>http://blogs.cisco.com/collaboration/use-case-customer-service/#comments</comments>
		<pubDate>Thu, 07 Feb 2013 07:16:26 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[collaboration use cases]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=98055</guid>
		<description><![CDATA[Good news: Customers are becoming people in 2013. Customer interaction continues to move beyond transactions to relationships, where service is just one element of customer collaboration. It’s not only about making sure the customer gets the product and that the product works. It’s about developing a customer relationship in way that sparks loyalty and advocacy. How can collaboration technology help? ]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/use-case-customer-service/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Cisco NRF 2013 &#8212; Cisco Remote Expert Smart Solution for Retail Demonstration</title>
		<link>http://blogs.cisco.com/retail/cisco-nrf-2013-cisco-remote-expert-smart-solution-for-retail-demonstration/</link>
		<comments>http://blogs.cisco.com/retail/cisco-nrf-2013-cisco-remote-expert-smart-solution-for-retail-demonstration/#comments</comments>
		<pubDate>Wed, 30 Jan 2013 17:46:13 +0000</pubDate>
		<dc:creator>Andrew Lach</dc:creator>
				<category><![CDATA[Retail]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[NRF 2013]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[Remote Expert Smart Solution]]></category>
		<category><![CDATA[retail]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=99529</guid>
		<description><![CDATA[“Great show!” That’s what we’ve been hearing from retailers who visited <a href="http://www.cisco.com/go/nrf" target="_blank">Cisco’s booth</a> and attended our <a href="http://www.cisco.com/web/learning/le21/le34/nrf/index.html#~events" target="_blank">Big Ideas Sessions</a> at NRF 2013. I led the [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/retail/cisco-nrf-2013-cisco-remote-expert-smart-solution-for-retail-demonstration/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Evolution of Immersive Video in the Retail Bank Branch</title>
		<link>http://blogs.cisco.com/financialservices/99270/</link>
		<comments>http://blogs.cisco.com/financialservices/99270/#comments</comments>
		<pubDate>Tue, 29 Jan 2013 14:00:24 +0000</pubDate>
		<dc:creator>Tom Caddoo</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[branch]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[delivery channel]]></category>
		<category><![CDATA[multichannel]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[retail banking]]></category>
		<category><![CDATA[revenue]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=99270</guid>
		<description><![CDATA[Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/99270/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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