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What do WebEx QoS and Phone Troubleshooting Have in Common? Part 2

What do WebEx QoS and Phone Troubleshooting have in Common?

If you read my previous blog then you’ll already know that the answer is Medianet. In Part 1 of this 2 Part blog series I discussed the new reverse Metadata capability, provided by a Cisco network, that allows an Enterprise to enable granular QoS marking for all the different media streams that make up a WebEx meeting. In this 2nd instalment, we’re going to take a look at how we can extend Medianet’s Mediatrace capability to Cisco’s 79XX, 89XX and 99XX IP Phone portfolio.

The other recent innovation for Medianet is Prime Collaboration’s ability to now invoke a Mediatrace for a number of IP Phones models that don’t support the MSI (Media Services Interface). As these devices cannot originate Metadata, it has been previously impossible start a Mediatrace through end point selection for telephones in Prime Collaboration. It is now possible, reactively and proactively, to troubleshoot voice quality issues on 79XX, 89XX and 99XX devices, using the same combination of Medianet and Prime Collaboration tools that have previously only been applicable to personal and room based video systems. Take a look at one of my previous blogs, “Medianet in Action”, for some additional background material on video troubleshooting. The demonstration below shows how to start a Mediatrace for a pair of phones.

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What do WebEx QoS and Phone Troubleshooting Have in Common? Part 1

What do WebEx QoS and Phone Troubleshooting have in Common?

The answer is Medianet, which in conjunction with a Cisco network can provide an innovative solution for two very different real life problems. In Part 1 of this 2 Part blog we’re going to discuss how customers can use Medianet Metadata to provide a robust QoS mechanism for the WebEx cloud service within their Enterprise Networks. Keep an eye out for Part 2  where we’re going to take a look at how we can extend Medianet’s Mediatrace capability to Cisco’s 79XX, 89XX and 99XX IP Phone portfolio. I’ll also point out the benefits for each of these completely different Medianet use cases.

WebEx is a SaaS Conferencing service providing web based data, audio and video conferencing for millions of users. As it’s a cloud service, it’s inherently secure and in a lot of use cases it will tunnel all its media streams within HTTPS. That’s great for secure transport, but it’s resultantly challenging to map the constituent parts of the WebEx application into a granular Enterprise QoS policy. Why would we want to do that anyway? Isn’t it good enough to mark all the WebEx traffic the same?  As the saying goes, there is a method to our madness.The tunnelled WebEx traffic contains control packets, data-sharing traffic and possibly VoIP, which are relatively low bandwidth media streams. On the flip side any tunnelled video traffic will likely be bandwidth hungry by nature. The challenge we want to circumvent is how to ensure the WebEx video traffic does not “swamp” the other types of meeting traffic. Ultimately, we want to allow end users to enable the video service they have paid for, without the risk of video having a negative impact on the overall quality of the online conference. We do everything with the end user in mind to make sure you have the best possible experience.

For those of you that don’t know, a WebEx client can generate Medianet Metadata. In simple terms, Metadata is a way for a Cisco application to announce itself to a Cisco network. In the case of WebEx, different Metadata packets are transmitted onto the network, uniquely identifying all the component media streams (including video) that comprise a WebEx conference. This allows a Cisco network to useWebEx Metadata to differentiate between any WebEx traffic types, even when securely tunnelled over a HTTPS connection. The figure below provides an illustration of the different Metadata packets that will be generated for different types of WebEx traffic.

Figure 1 – Identifying Different Flows using Metadata

Figure 1 – Identifying Different Flows using Metadata

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IWAN Wed: What is Intelligent WAN?

Imagine that you have several branch offices that are using WAN demanding applications like Salesforce.com, Office 365, Virtual Desktops, Video Teleconferencing and more.  You are using those expensive MPLS/VPN WAN connections as you don’t want to risk it and probably because when you started to work there it was already there and … why mess around with something that is working, right?  Normally I would agree with that but when IT budgets are shrinking and the network needs to step up and support those business critical apps, there is no other way but to innovate.

At any given time your network carries information from LAN to WAN and vice versa, some is important and some is less important. In many cases as a network admin you don’t have the visibility to distinguish between them, so what do you do when those critical apps are starting to act up? Usually the answer will be to buy more WAN bandwidth and that will give the apps and the user experience behind them some breathing space. But all you’re doing is buying time.  Buying time never solves the problem because you will need to treat the symptoms again in a few weeks or months.

However, you can solve the problem and not just treat the symptoms using Cisco Intelligent WAN or IWAN for short.

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All 802.11ac Vendors are the same…Right?

If you are an Enterprise IT Manager, this is a question that you must ask yourself if you are considering deploying 802.11ac for your enterprise wireless network. 802.11ac has some great benefits such as wirelike speed and being able to handle a high concentration of clients. However, there is more to consider when deploying 802.11ac. For instance, how do I handle RF interference now that 802.11ac support 80MHz channels? Will legacy devices such as 802.11g/a/n allow me to achieve the best performance that 802.11ac advertises? How can I ensure that my users get the best wireless performance when they roam across a building? And lastly, as more clients join the network, is my performance going to suffer? These are all valid concerns and are something that Cisco addresses with HDX. HDX is High Density Experience and is part of Cisco’s 802.11ac solution. We just wrapped up a 4 part blog series on HDX where we answer these questions:

–          For Interference Mitigation, we have CleanAir for 80MHz Channels

–          Getting the best performance out of your network even with legacy clients, we  have ClientLink 3.0 Read More »

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Cisco Small Business Online Device Emulators

How do you get a feel for things? Perhaps a little research online, a review or two, maybe a referral from a friend or co-worker. But big purchases, such as a new car may require more; more information.  So you go to take a test drive. Well, we have something similar to a test drive.

As you may know, it is not often you get a chance to check out how an IT device’s graphical user interface (GUI) looks and feels. Sure you might see a couple of static screen capture and be able to point how the navigation menu is laid out. But beyond that, it is not until the device is purchased and in the installation process, that the real user experience is realized. It’s hard to get a grasp on on the level of complexity for set-up and deployment, let alone configure a VLAN or set-up a secure VPN.

EM page shot

Well, we have offered something better. Our team has delivered a set of device emulators, including switches, access points and routers. You can actually navigate through the actual menus, see how the wizards look and work, and truly get a sense of how easy the small business products are to configure, install, deploy and manage.

Here is what the emulators/GUI’s look like:
Emulator screenshot

wapmain

Small Business Online Device Emulators

You will notice that all of the small business product user interfaces share the same look and feel, as well as similar general navigation principles. With our Small Business product line, we truly take to heart the need for a great user experience and are always looking to make our products easier to use.

Please, leave us a comment or suggestion good, bad or otherwise to help us improve our products.

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