Governments around the world understand the importance of a national ICT infrastructure and the role it can play in the economic and social development of a country.
However, there is a significant industry trend called Big Data that, I believe, presents a major opportunity for governments to deliver more targeted services to citizens and businesses.
Three key aspects of Big Data are already impacting governments around the world:
- Volume: Each interaction with a government entity creates digital records, network traffic, and storage requirements. The compound annual growth rates of global consumer and business data are expected to climb by 36 percent and 22 percent, respectively, between 2010 and 2015.
- Velocity: Data is being collected at greater and greater speeds. One example of the new velocity of data is the U.K. government’s transition to real-time tax reporting, where employers submit earnings and taxation information on a monthly rather than annual basis.
- Variety: In addition to traditional documents and forms, governments now must deal with torrents of less-structured data such as video from public safety and security systems, along with social media feedback. The multiple channels through which people now interact with government have also created a challenge.
It is not the data itself that creates innovative opportunities for governments, but the potential for analytics and insight around this vast array of information across many formats. Big Data could enable governments to shorten the daily commute for citizens by developing predictive analytics on traffic flows and actual traffic data affecting traffic signaling in real time. Or perhaps governments could help with rapid identification and control of disease outbreaks—from flu, to infectious diseases, to food contaminants.