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With Targeted Professional Services, Service Providers Can Tap Small and Medium-Sized Business’s Demand for Cloud

uwe1-e1341940327203By Uwe Lambrette and Evgenia Ryabchikova,eryabchi IBSG Service Provider

Cloud is no longer a nascent market. The explosive growth of public-cloud providers —coupled with the relevance of the network in the delivery of cloud and IT services — has led many service providers (SPs) to treat this game-changing transition as a natural extension of their core business. While some SP cloud efforts have fallen short in customer demand and adoption, Cisco’s Internet Business Solutions Group (IBSG) believes there are significant opportunities for SPs in the cloud. To succeed, SPs need to tackle the cloud market in conjunction with a professional-services offer because many enterprises and small and medium-sized businesses (SMBs) do not have all the skills to design, build, migrate, and operate their own cloud solutions.

Based on 15 market interviews in Europe and emerging markets, as well as deep-dive project engagements, Cisco IBSG has explored why professional services are needed, what they should look like, and how they can be implemented. This FastFacts focuses on the SP opportunity to target cloud professional services to SMBs.

SMBs Have Specific Needs for Cloud-Oriented Professional Services Read More »

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Leave it to the Experts

When I remodeled my bathroom a few years ago, my initial plan included only a few things: I wanted it to feel bigger (it’s a small space), and everything needed to be replaced – the utilities, furniture, walls, floors, and window.

I know what I like, and I know what I want, but I don’t know the first thing about designing a new bathroom.  Add to that a full-time job and three children under the age of 10, I knew I needed to hire someone who could take complete control of the project while still delivering everything I wanted.

I hired a contractor who could not only do the physical labor, but one who had the expertise to plan and design the whole thing. He asked me questions about which members of the family use the bathroom, and how often, in order to deliver the most relevant plan that fit our lifestyle. Through his consultation, he discovered that this bathroom was the main bathroom in the house, heavily used by our family and visitors alike.  Based on that fact, he recommended a redesign that provided the optimum privacy for our family of 5 – something I hadn’t even considered when initially launching the project. Read More »

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6 Battlefields Are Disrupting the Cloud Value Chain

By Wouter Belmans and Uwe Lambrette, Directors, Cisco Internet Business Solutions Group

As cloud computing matures and hype becomes reality, uptake among small and medium-sized businesses (SMBs) and large enterprises is increasing. And although the cloud is still in its infancy, the Cisco Internet Business Solutions Group (IBSG) believes it is an appropriate time to ask: “How is the cloud value chain taking shape, and where are the battlefields I need to be concerned about?”

Cisco IBSG has found that major disruptions are taking place on six battlefields across the value chain:

1. SaaS Will Further Disrupt the Independent Software Vendor (ISV) Landscape Read More »

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The Workplace of the Future is Here

Whether you work at a specialty boutique firm or a large global enterprise, video is having a profound impact on the way we do business in today’s digitally connected world.  Nowhere is this more visible than at a global architecture firm like Kohn Pedersen Fox Associates (KPF).

Headquartered in New York City with offices in six global locations, KPF exemplifies the workplace of the future—that is, one that allows virtual teams to work together anytime, anywhere. My Cisco co-worker Diane Davidson recently had the pleasure of visiting KPF’s New York office, where she was able to see their collaboration infrastructure firsthand.  Not only do they have an environment that allows project teams to work together from any location at anytime, they also have video on every end point—from desktop video phones, laptops, tablets and smart phones to room systems.  According to James Brogan, AIA Director, Firmwide Technology, that’s because face-to-face communication is absolutely critical to the firm’s success. 

httpv://www.youtube.com/watch?v=PDND2iYUEL8&feature=player_embedded

Read More »

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