Over the last decade I’ve studied the practical applications of ethnographic research. I’ve performed detailed use-case analysis of requirements, and I frequently volunteer as a participant in the development of prototypes for applications that are hosted in the cloud.
Why did I choose to invest my own time in alpha tests and beta trials? To gain the first-hand knowledge of what it really means to create a user experience that is remarkable.
While I’m not a user experience designer, I’ve developed a keen sense of the personal productivity gains that can be achieved by software UI ease-of-use improvements.
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Tags: cloud services, collaboration, enterprise software, productivity, usability, use case
I had the pleasure of meeting up with both Leo Ploner, Publishing Director, Industrial Ethernet Book (IEB) and Tom McNulty from the Chicago, US office recently here in Silicon Valley recently. I was pleased to see that Cisco had contributed to an article in the 65 / 35 Issue of the Industrial Ethernet Book around the topic of RFID and industrial WiFi – a topic close to my own heart in terms of previous blogs of mine (Intro to RFID, Continental Tire, Boeing, and John Deere).
The first Industrial Ethernet Book was published in 1999. Since then it become an excellent information source for industrial networking and communication technology, and aims to provide unbiased editorial views focused on both process and discrete manufacturing industries. The editorial content is aimed at end users, system integrators and vendors within factory automation and process automation.
The article starts with the recognition that “Increasingly ‘smart’ devices, which include radio frequency identification (RFID) tags and sensors that have advanced diagnostics, are contributing to the billions of devices now connected to IP networks. This proliferation of smart devices is referred to by some as the ‘Internet of Things’, and it is projected to grow to trillions of devices that will be connected using the emerging IPv6 protocol (ref1). For manufacturers, a growing number of connected smart devices promises to revolutionise portability, mobility, context-aware condition and use of critical assets.” Read More »
Tags: aeroscout, automation, Boeing, Borderless Networks, Cisco, context-aware, Continental Tire, dreamliner, Enterprise, Factory, industrial, industrial networking, john deere, location, mobility, networking, operational excellence, operations excellence, productivity, rfid, supply chain, unified communications, Viracon, wireless
Today, we’re featuring a guest post from Rick Hutley, a vice president in Cisco’s global strategic consulting arm, IBSG. Rick advises business leaders in every industry about how technology—and more often than not, Intelligent Network technology—can help businesses achieve their goals.
As we embark on yet another economic rollercoaster, the goal of dramatically reducing costs while simultaneously growing revenues and market share seems impossible to attain. Yet, this is what businesses must do to survive.
In my opinion, the answer to this dichotomy is “collaboration”—enabling your workforce to be more effective at significantly lower costs. Collaboration can deliver significant benefits. Cisco®, for example, realized $1.4 billion in collaboration benefits in FY2010, up from $1.1 billion in FY2009. This was achieved across 27 initiatives at an annual cost of only $128 million.
These findings are detailed in a report titled “Economics of Collaboration at Cisco” by the Cisco Internet Business Solutions Group (IBSG), with analysis from its Research & Economics Practice. While every company is different, the following Cisco examples from this report offer a compelling business case for adopting similar initiatives where you work.
- Business travel optimization to enable greater collaboration across regions while containing travel costs resulted in expense savings of $519 million per year and time savings of $140 million per year.
- Telecommuting initiatives to increase productivity, tap global talent, and improve sustainability resulted in time savings of $320 million per year for Cisco and commute cost savings of $49 million per year for employees.
- Connected Workplace, Cisco’s solution for optimizing knowledge worker productivity in the office, generated a 43 percent reduction in space per worker, real estate savings of $33 million per year, and energy savings of $2 million per year.
- Next-generation Unified Communications resulted in salesforce time savings of $27 million per year and improved customer service.
- Faster time-to-market capabilities with improved remote collaboration accelerated the introduction of Cisco’s ASR 9000, increasing margins by $90 million, reducing time to market from 4 to 3 years, and lowering R&D costs by $70 million.
To achieve these results, Cisco employed much of its own technology. Cisco TelePresence®, for example, powers a new way of working that allows us to be more productive through face-to-face, two-way video collaboration. Cisco WebEx® enables us to hold highly effective team meetings by sharing information whether we are using a desktop computer, laptop, or smartphone. Cisco Unified Communications links our phone, email, and other communications systems so we never have to miss a call or wait until a colleague gets back to his or her desk to respond to a critical email. And finally, Cisco QuadTM provides a single, integrated experience where individuals, teams, and communities connect, share, learn, and collaborate.
In today’s volatile economy, it’s clear we must learn how to collaborate better. Fortunately, technologies like those employed by Cisco can give your company an edge by improving competitiveness, innovation, and, most important, business results.
Tags: collaboration, Connected Workplace, productivity, quad, Social Business, telecommuting, TelePresence, unified communications, workforce optimization
I recently had the opportunity to fly out to HQ and while this was not my first opportunity to do air travel this year (refer to my blog about Alaska) I did make some observations about business travel, and trust me, they relate to Manufacturing. By the way, and I do this totally tongue in cheek, part of the trip was to record some new videos to give you all more reason to see me and make fun of me. So hang on! That’s my plug to come back. Read More »
Tags: Alaska, backpack, Blu-ray, coffee, Denver, full body scanners, gateways, Greece, HDTV, Italy, machine builders, Manufacturing, Milwaukee, Open, plug and play, productivity, Rockwell Automation, safety, san jose, security, spill, standard, travel
Public sector decision makers are under enormous pressure to deliver results in difficult and uncertain times. In late 2010 and early 2011, the Cisco Internet Business Solutions Group (IBSG) conducted in-depth interviews with more than 100 senior public sector executives from around the world—at the city, regional, and national levels. Responses from these officials were remarkably consistent regarding the key challenges they face in a world undergoing significant economic, political, environmental, and social transitions.
Some of these public leaders expressed concerns about their organizations’ capacity to respond to new policy and service demands, budget reductions, and the need to engage new technology platforms for innovation and service delivery. Other challenges related to the public sector’s ability to help cities, regions, and countries navigate the current uncertain and volatile environment. Read More »
Tags: Cisco, IBSG, innovation, internet, meeting of the minds, network, productivity, public sector, public sector reform, resilience, socioeconomic challenges