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John Lewis Changes the Face of Shop Operations by Using Video

When John Lewis, a leading U.K. retailer, faced challenges with running its new, geographically distributed at home shops, Cisco IBSG knew that the problems could be solved through the innovative use of video technology. Within the retail industry, video collaboration has historically been regarded as a head-office capability, with the notion that video and mobile technology at the shop level were both too expensive to implement and too complex to use. This was an opportunity to prove otherwise and create a retail industry first.

 Maggie Porteous, head of at home for John Lewis, was challenged with helping the new teams get to know the new shop format and with bringing them together to share learnings and improve operations. And while she wanted the dispersed shop teams to be able to work together, frequent travel was time-consuming, costly, and, most important, meant time away from serving customers. 

 Working with John Lewis CIO Paul Coby, we chose two critical concepts to pilot for the core retail use cases:

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Productivity Gains Through Culture, Visuality, and Collaboration (Part 2): The Importance of Organizational Culture and Leadership

In my previous post, I described the challenges senior management faces in scaling collaboration capabilities to address business needs and the way work is done today.

Electronic and whiteboard displays, lean practices, and collaboration tools by themselves are clearly not enough. Management needs to take a holistic approach to develop and integrate capabilities in three areas to address the challenge of capturing the next wave of productivity gains: culture and leadership, extended workplace visuality, and pervasive collaboration.

Organizational culture and leadership are probably the single most important factors in enabling gains in employee productivity and innovation that result from knowledge work. Morten Hansen, in his book Collaboration: How Leaders Avoid the Traps, Create Unity, and Reap Big Results, provides an excellent perspective on what management can do to identify barriers to collaboration and design solutions to overcome them. Most of these barriers are cultural and particularly severe in large global corporations with multiple business units, complex matrix organizational structures, and operations that span multiple countries. Read More »

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What is Cisco IBSG? Find out more here!

Well, first of all, Cisco IBSG stands for Internet Business Solutions Group. IBSG is the premier thought-leadership group within Cisco when it comes to helping customers realize the benefits of the trends and advances in technology, networking and new business processes. Listen to one of the key IBSG leaders for Industry to find out more in the video.

The Cisco Internet Business Solutions Group (IBSG) is comprised of industry influencers and business strategists who have deep experience across multiple sectors and regions.  IBSG helps CXOs and public-sector leaders solve their most critical business challenges by developing strategic solutions based on business-process transformation and innovative technology.

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Productivity Gains Through Culture, Visuality, and Collaboration (Part 1)

Collaboration is in vogue! Companies across multiple industries are implementing a variety of process changes, systems, and tools to improve collaboration among their employees.

While these companies recognize the potential of collaboration, most have captured and quantified benefits only in relatively mundane areas such as reduced travel costs and time-related savings. Read More »

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Support Resources Help Resolve Network Issues

Available whenever you need them, these 4 tools can help minimize the impact of network downtime

Networking trouble can happen at any time—day or night—not just during business hours. Let’s face it, business happens 24 hours a day, 7 days a week whether or not the proverbial lights are on. If a router or other critical piece of your network goes down, that could mean lost revenue and productivity for your company. But help is just a mouse click away.

If your network is built with Cisco Small Business products, you have unlimited access to innovative tools and resources to help troubleshoot and resolve the issue you’re experiencing. Because these resources are available all day, every day, they’re available whenever you need them.  Next time you need support—and fast—try one of these tools to get your network up and running.

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