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Productivity Gains Through Culture, Visuality, and Collaboration (Part 1)

Collaboration is in vogue! Companies across multiple industries are implementing a variety of process changes, systems, and tools to improve collaboration among their employees.

While these companies recognize the potential of collaboration, most have captured and quantified benefits only in relatively mundane areas such as reduced travel costs and time-related savings. Read More »

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Support Resources Help Resolve Network Issues

July 3, 2012 at 8:00 am PST

Available whenever you need them, these 4 tools can help minimize the impact of network downtime

Networking trouble can happen at any time—day or night—not just during business hours. Let’s face it, business happens 24 hours a day, 7 days a week whether or not the proverbial lights are on. If a router or other critical piece of your network goes down, that could mean lost revenue and productivity for your company. But help is just a mouse click away.

If your network is built with Cisco Small Business products, you have unlimited access to innovative tools and resources to help troubleshoot and resolve the issue you’re experiencing. Because these resources are available all day, every day, they’re available whenever you need them.  Next time you need support—and fast—try one of these tools to get your network up and running.

Read More »

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Mobilizing the Workforce—No, Really

It’s almost Summer—the season of road trips. And recently I had the privilege of driving across the country. While some might fear loss of productivity with a trip like that, I was actually able to work quite productively, mile after mile—thanks to a WiFi hotspot, Cisco’s VPN, and a laptop charger that plugged into the cigarette lighter. Of course, it helped having someone else do the driving. From Oakland, California to New York City, I participated in Webex meetings, wrote and edited documents, and generally got stuff done. But enough about me.

In Salt Lake City, I met up with kindred spirit Mike Sumsion, chief information officer for iTransact, which helps businesses accept customer payments via credit, debit, and gift cards, as well as electronic checks. “I’ve spent the last 10 years making sure our company could be productive from anywhere,” said Mike. Clearly, he’s one who likes to stay ahead of the curve: A blog post from last month cited a Cisco report that said 46 percent of people surveyed expect to be able to access their corporate network from their personal mobile devices.

Mike’s company employs 50 people. While it keeps customer service employees onsite, sales people can work from home with their same IP office phones and computers that they use in their cubicles. The company is also looking to extend this flexibility to other employees.

In a nutshell, iTransact offers services that let merchants accept transactions without a lot of heavy lifting.  Its service is offered directly to customers and their trusted advisors, like accounting firms, banks, and others. A dashboard interface lets them log in to check on the status of accounts billable, as well as manage real-time interactions remotely.

Given the sensitivity of the information that’s exchanged with each transaction, iTransact’s top concerns are compliance and security. So when it comes to working in the Cloud, things are still evolving. As an interim measure, the company uses Dropbox to make sure employees have updated documentation to share with everyone in real time. Each new employee is set up with a Dropbox account, providing instant access to all necessary documents for his/her role. Since Dropbox is Cloud based, employees who are traveling or working remotely can access the documents from wherever. Plus, it simplifies the information management. Even though the document repositories are managed by a single individual, all employees receive instantaneous updates.

Looking ahead, iTransact does see more Clouds on the horizon. “We’re building a gateway 2.0. that will absolutely use the Cloud. We’ll be able to drop a node anywhere in the world, fire up a virtual machine and have it accept transactions,” notes Mike. “We’ll be able to scale geographically, and offload geographically as needed, to the server that makes most sense,” he adds. And the icing on the cake: All the databases and self-contained software will allow for 100% uptime. This becomes especially important as they cater to smaller businesses, with transactions and updates happening constantly.

So what does a fast-moving small business see for its future? “It’ll be more mobile,” says Mike, without hesitating. “Look around you—increasingly, anyone can buy anything from anyone at any time. We need to manage the data, accordingly. The dashboard we built—that will become a mobile app; our internal employees will update records via their phones and customers’ transaction processes will become more mobile than they are now,” he adds.

Amen to that. As one who thrives on traveling—and getting stuff done regardless of where I am and regardless of whether I’m a customer or an employee—I think the future looks absolutely sunny. With a few clouds, of course.

To learn more about how Cisco can help your small business, click here.

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Smartphones are business tools, too

Learn how you can make employees more productive with their mobile devices

Smartphone usage—and the expectations around smartphones—are changing rapidly. Average smartphone usage nearly tripled in 2011, and by the end of 2012, the number of mobile-connected devices will exceed the number of people on earth. By 2016 there will be an estimated 1.4 mobile devices per person. Given the rise of smartphones, it’s not surprising that people rely on their mobile devices for more and more of their daily interactions, including business communications, whether at work, at home, and on the road. In a Cisco report, 46 percent of people surveyed expect to be able to access their corporate network from their personal mobile device.

However, there’s more than just flexibility accompanying the BYOD trend. These shifting expectations about connectivity also come with a host of decisions for small business. For example, do you have the network infrastructure in place to enable your employees to use their mobile devices for business communications? Do you have a wireless device usage policy? Are your VPN connections secure? And when your employees do connect to the workplace via a mobile device, do they have access to products and tools to help them do their jobs?

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It’s Not Enough to Be Connected

I attended Enterprise Connect for the ninth time this year, but it was the first time I delivered a keynote address. With the advances in technology today I could have delivered my keynote via TelePresence from Oslo, my home town in Norway. But I chose to attend in person because in this case face-to-face was the best way to tell my story.

I spoke to how “It is not enough to be connected.” This may sound strange coming from me, especially since I represent “the” networking company, but Cisco has evolved, as technology, businesses, and customer needs have evolved. Just being connected is not enough to drive the next levels of productivity. So, we need to think beyond connectivity. Read More »

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