Cisco Blogs


Cisco Blog > Data Center and Cloud

How a Customer Crisis Ten Years Ago Helped Me Understand the Challenges of Cloud Service Creation Today (Part 1)

February 23, 2012 at 10:45 am PST

If you are already offering cloud services from your data center, or are starting your planning to do so, there are some key initial questions I’d advise you consider.  And they’re not about the technical aspects of data center architecture!  You find yourself asking “what cloud services should we offer?” and “How do we evolve what we offer today”.  You may, post launch, also find yourself asking “Why is the take up to our cloud services not as big as we initially forecast?”.  Before you say “aha -  these are questions for service providers offering cloud services” .. I would argue that these questions are fundamental to enterprise and public sector organizations too -- assuming that you intend to provide cloud services to your user community that help them do their jobs.  Following one of my colleagues who blogged earlier that, with cloud services, “you need to think like a product manager”, I will assert here that there are some key lessons from product management that can help you in creating cloud services that are actually useful to your customer and/or your internal clients and stakeholders.

As you may have noticed from my previous blogs, I’ve worked in product management of both products and services for a while (since 1997 in fact, when I moved from software engineering into the “dark side” :-) ) …. so what lessons have I learned that may help you address the challenges of creating and defining new cloud services?

Read More »

Tags: , , , ,