Cisco Blogs


Cisco Blog > Data Center and Cloud

The Evolution of IT Process Automation: A Move Toward Service-Oriented Orchestration

Let’s talk about Cisco Process Orchestrator. We recently released version 3.0 — and there are a lot of exciting features that have been introduced with this new release of our IT Process Automation (ITPA) / Run Book Automation (RBA) software.

Cisco Process Orchestrator is the foundational engine on which Cisco has built a number of data center-, application-, and network-focused automation solutions. These include our cloud management solution (Cisco Intelligent Automation for Cloud), which embeds this orchestration engine for cloud service automation and helps organizations deploy private, public, or hybrid clouds; an SAP-focused solution resold by SAP (SAP IT Process Automation by Cisco), which lowers TCO of your SAP applications and databases by integrating events and alert management data with incident response information; and a network troubleshooting and triage solution, which helps customers manage repetitive tasks and aids remediation of common issues with network operations.

In this post, I’m going to feature a few of the major highlights of the new version 3.0 release:

  • A new service-oriented methodology for service encapsulation: design workflows that match to the service ordered by the business units
  • Flexible automation packs and solution accelerators: build, version, re-purpose content to drive solutions
  • Service automation integrated with Cisco Prime Service Catalog: optimizing the end-to-end service delivery process

Service-Oriented Orchestration

Building ITPA and RBA workflows has never been easier. With Cisco Process Orchestrator‘s service-oriented orchestration you can move away from traditional static, script-based run-book automation and IT process-level automation. We have built a modeling platform where automation aligns with the highest-level services and allows you to model IT service the way that a high-level service is delivered.

CPO SOO1A shift from static workflow design to dynamic, service-oriented design

In this “top down” approach, designing the services and their desired state is the initial step in automation design. The next step is defining the process actions for these services and then implementing the specific process workflows that traverse traditional IT boundaries to act on and automate the necessary elements to deliver the service.

Read More »

Tags: , , , , , , , , , , , ,

Virtualization Everywhere, but not a Cloud in Sight!

Customers have often said to me, “Joann, we have virtualization all over the place. That’s cloud isn’t it?”   My response is, “Well not really, that is not a cloud, but you can get to cloud!”  Then there is a brief uncomfortable silence, which I resolve with an action provoking explanation that I will now share with you.

Here’s why that isn’t truly a cloud. What these customers often have is server provisioning that automates the process of standing up new virtual servers while the storage, network, and application layers continue to be provisioned manually. The result is higher management costs that strain IT budgets, which are decreasing or flat to begin with. With this approach, businesses aren’t seeing the agility and flexibility they expected from cloud. So, they become frustrated when they see their costs rising and continue struggling to align with new business innovation.

If your IT department adopted widespread virtualization and thought it was cloud, my guess is you are probably nodding your head in agreement.  Don’t worry, you’re not alone.

So then, what are the key elements an organization needs to achieve the speed, flexibility and agility promised by cloud?

1)      Self-service portal and service catalog
The self-service portal is the starting point that customers use to order cloud services. Think of a self-service portal as a menu at a restaurant.  The end user is presented with a standardized menu of services that have been defined to IT’s policies and standards and customers simply order what they need.  Self-service portals greatly streamline resource deployment which reduces the manual effort by IT to provision resources.

2)      Service delivery automation
After the user selects services from the portal service menu, then what? Well, under the hood should be automated service delivery—which is a defining characteristic of a real cloud environment.  Behind each of the standardized menu items in the self-service portal is a blueprint or instructions that prescribe how the service order is delivered across the data center resources.  This has been proven to appreciably simplify IT operations, reduce costs and drive business flexibility.

Read More »

Tags: , , , , , , , , , , ,

Automation: Custom Automation the New Craftsmanship?

This year for Christmas my wife gave me the wonderful gift of membership to our local gym, and in addition,  a discounted gift pack of 8 personal trainer sessions.  My first reaction was to be offended by the gesture until I gazed at the sincerity on her face and the “keg” below my chest. So, instead of wallowing in self pity. I proceeded to pull out and dust off my 1998 Brooks track shoes, my knee high athletic socks and my 2000 Los Angeles Laker’s Championship head band, and proceeded to walk out the door on my quest for a new and improved six pack.

How does this story relate to manufacturing? Well let me explain.

I did not make it out the door before my teenage daughter glanced at me, chuckled and stated, “Dad. Where are you going with that outfit? And where did you get those shoes!!!”, “You need some new “stompers” (translation for the tweet challenged generation…new shows. Oh and I needed the translation.) She directed me to the NikeID website to find some new “stompers”

Nike -- Custom Solution

Global manufacturing stalwarts like Nike and Harley Davidson are re-engineering their plants to address the growing trend of custom “productization.”   Where customers can personalize and customize their product with unique detail and style. Customers end up paying a little more for  this service, but in many instances it turns out to be more reasonable than exclusive branding.  Is Custom Automation the new craftsmanship of the 21st century?  If so, what is required to implement this new paradigm into a viable business and operational reality -- a sort of Industrial Intelligence? Read More »

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Cisco Industrial Intelligence liberates the Factory

Introducing Cisco Industrial Intelligence.  Neither James Bond gone corporate nor Cisco gone espionage, Industrial Intelligence is the enabling of business enterprises and municipalities to more intelligently and responsively manage industrial operations globally, and it’s one of Cisco’s latest adjacencies as part of the Borderless Networks solutions portfolio.  Having IP-data and control flows converged with voice, video and virtualization creates a more intelligent platform for innovations that connect devices to measure, monitor, and manage resources for greater efficiencies, to connect people in less time and space, and to connect ideas that generate solutions to today’s industrial, operational and environmental challenges.

Chet Namboodri talks about how the Cisco Industrial Intelligence solution can help to improve operational efficiency, safety, agility, and use of assets.

Read More »

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Informatica Data Integration and Cisco Tidal Enterprise Scheduler: Delivering Timely, Trusted, and Relevant Data for Business Intelligence Reporting

No doubt data is one of an organization’s most important assets. The trick is to turn it into timely and trusted information—information that can be used to rapidly uncover new markets, attract and retain customers, reduce operating costs, shrink time to market, and make smarter strategic decisions. In short, leveraging data can sharpen a company’s ability to navigate markets.

So when we combine Informatica’s world-class data integration platform with Cisco® Tidal Enterprise Scheduler, we are enabling organizations to gain a competitive advantage in today’s global information economy by empowering them with relevant and trustworthy information to support all their business decisions.

Read More »

Tags: , , , , ,