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Introducing Cisco Prime Service Catalog version 10.0

I’m excited to announce the recent release of our next-generation service catalog software, Cisco Prime Service Catalog version 10.0.

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As previously introduced in my colleague Song’s blog post, Cisco Prime Service Catalog is an industry-leading IT service catalog solution for any managing any type of service request – from desktop to mobility to data center. If you aren’t familiar with our product already, make sure to watch this video:

In most organizations, there is no single system or “app store” that end-users can use to request all the IT tools and services they need to do their job.  There are typically different siloed processes for ordering, fulfilling and tracking each of those IT resources (e.g. mobile devices, laptops, applications, infrastructure, access to systems). And with the continued proliferation of new technologies and applications, this has become increasingly frustrating for end-users – and more challenging for IT service delivery teams. Cisco Prime Service Catalog provides a modern and unified approach to solve these problems, with a simple and user-friendly service catalog that eliminates the complexity of ordering services across these different IT silos.

The results? Increased productivity for end-users.  Faster and more efficient IT service delivery. Higher IT customer satisfaction scores and greater IT-business alignment.

So what’s new in the latest version of Cisco Prime Service Catalog? Version 10 is packed with several new features and enhancements, including:

  •  A next-generation HTML5 user interface with new capabilities. The user experience for our IT service catalog was inspired by consumer internet sites and app store concepts, and developed in collaboration with Cisco’s own IT organization.  In this modern new user interface, end-users can easily search and filter for different apps and tools to find specific services, select and configure the options they want, and place them in their shopping cart.

Depending on who they are in the organization, end-users will have a different view of the catalog – based on role-based access controls.  So your employees can search and browse through the catalog to find and download different mobile and desktop apps:

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And your developers can sort and filter for standard application stacks that they need for testing and development:

Service Catalog | Cisco Prime Service Catalog

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  • Flexible policy frameworks to enable greater control of available IT services. For example, we’ve added new quota functionality for managing IT resource requests.  Quotas are especially useful when automating the delivery of finite resources like storage or compute capacity, or managing against departmental budgets or grants.  Another examples is our new policy alerts and enforcement for lease expirations, to notify users before auto-expiring their access to particular resources. Providing your users with the option to automatically extend or cancel their lease can improve resource utilization and increase customer satisfaction.
  • Finance and demand management enhancements for showback and a “bill of IT”. All IT service providers charge for their services, but the concept of pricing and costing is still new for many enterprise IT organizations.  Showback is a typically starting point, and we’ve added new capabilities to differentiate pricing for different classes of service (e.g. gold, silver, bronze) for different departments or tenants. Chargeback is often challenging for many IT departments to implement organizationally, but showback can provide a “bill of IT” with the details of who is using how much of what – without actually implementing cross-department charging. In other words, it shines a light on actual IT consumption and costs. In this new release, we’ve also made it easier to integrate with 3rd party billing systems and tools (e.g. Cloud Cruiser) to help automate financial cross-charges between departments

You may have heard the buzz about the internal Cisco IT deployment of Cisco Prime Service Catalog, dubbed the “eStore”.  It’s been featured in a number of articles in the media as the internal enterprise app store that powers Cisco’s BYOD and mobile apps program – and provides Cisco employees with a one-stop shop for all IT services (from desktop to data center).  If you’re attending Cisco Live in Milan later this month, you can learn more about the case study in this “Inside Cisco IT” session here.

Another service catalog case study that we’re featuring at Cisco Live Milan is Steria.  Steria is a great example of one of our service provider customers in Europe; they’ve used Cisco Prime Service Catalog to enable on-demand, self-service delivery for a broad range of IT workplace services, including desktop and mobile applications. You can read more in my earlier blog post – or if you’ll be in Milan, check out the session here.

During the week of Cisco Live Milan, you will also hear more about Cisco Prime Service Catalog version 10.0 in the context of our soon-to-be-announced new release of Cisco Intelligent Automation for Cloud (IAC). Cisco Prime Service Catalog is one of the bundled components within this cloud management software solution, so the enhancements in version 10 are also reflected in the upcoming new release of Cisco IAC.  You can join one or more of the Cisco Live Milan sessions listed here to learn more about Cisco IAC.

In the meantime, check out http://cisco.com/go/service-catalog to learn more about Cisco Prime Service Catalog.

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Delivering IT-as-a-Service with Cisco Prime Service Catalog and FlexPod at Steria

I’d like to share with you some insights from the recent deployment of Cisco Prime Service Catalog from one of our customers: Steria.

Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private and public sector organizations across the globe – with operations across 16 countries throughout Europe, India, North Africa, and Southeast Asia. With their expertise in IT and business outsourcing, Steria provides innovative solutions to help their clients improve efficiency and profitability.

One of Steria’s recent challenges was how to satisfy its clients’ desire to improve employee productivity and enable employees to work from any device. While IT-as-a-Service is becoming an increasingly competitive market in the Americas, offerings in Europe are still sparse – so this was also an opportunity to provide competitive differentiation for Steria’s services. Steria turned to Cisco to solve 3 key problems:

1. Providing employees with instant on-demand provisioning of desktop software and easy access to workplace IT resources,
2. Enabling employees to work from any device anywhere, and thus optimize computing Total Cost of Ownership (TCO),
3. And providing a simple, user-friendly portal and service catalog to make software offerings easily accessible.

Read More »

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Summary: [Cisco Cartoon Catalyst Series] Prime Your Network for the Rise of the Devices

Teachers, students, and staff with their varied wired or wireless gadgets and corresponding application access makes up a daunting sea of devices  for any IT professional, whose responsibility is to provide optimized network performance.

In his latest blog, Prime Your Network for the Rise of the Devices, Cisco’s Rahul Chohan discusses how Cisco Prime Infrastructure, a part of Cisco BYOD Solutions for K12 Education helps simplify network management and improves operational efficiency with converged wired and wireless management. Rahul’s blog covers how Cisco Prime Infrastructure helps with device management, network performance and IT simplification. How exactly can it do this? You’ll have to read his blog to find out.

Don’t miss our demo-heavy webinar next week on August 21 covering Prime Infrastructure--Register here.

For more on Cisco BYOD Solutions for K12 Education page.

 

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[Cisco Cartoon Catalyst Series] Prime Your Network for the Rise of the Devices

It’s a nightmare out there. School districts’ wireless networks now have to support teachers, students, and staff – all touting desktops, tablets, smartphones, and/or laptops.  For some in IT, knowing who is accessing what using what on the network (a confusing statement itself) could very well be cosmic chaos; for others, it is simply a black hole of the unknown.

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For those IT professionals in the know…life becomes much simpler with Cisco Prime Infrastructure, part of the Cisco BYOD Solutions for K12 Education. Cisco Prime simplifies network management and improves operational efficiency with converged wired and wireless management.  Here are a few ways that Prime Infrastructure makes life easier for IT: Read More »

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Cisco IT E2N Initiative with Cisco Prime

The intelligence of the next generation Cisco IT network fabric (called Extended Enterprise Network or E2N) is defined as dynamic, aware, secure, programmable, agile, manageable, automated, and policy-based.  The new network architecture is pervasive, non-segmented, non-fragmented, and non-location specific. Identity is becoming the new corporate perimeter, and network data is becoming big data. As the internet becomes the internet of everything, device proliferation is exploding, and work is becoming not a location, but a human function. Client server architecture has transitioned from a client–server model to an increasingly mobile and cloud based paradigm. And today video is becoming part of the baseline productivity tools - essentially the new audio. New realities are changing the nature of network management, and Cisco IT’s strategic direction is to address them by implementing the Cisco Prime Framework as the foundation of the new network.

Read More »

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