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The eStore Vision Has Become a Reality! A Single Storefront for IT Services

Today’s blog post is by a guest author, Adel du Toit, who is currently spearheading the effort by Cisco’s internal IT organization to deliver IT-as-a-Service internally, dubbed the Cisco IT “eStore.” Recently, the eStore team took home multiple awards, you can read more about that here. (If you’re not familiar with the eStore, be sure to check out my other blog posts regarding the eStore here and here.)

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Over the last few months I had to take a few steps back and admire the passion and dedication of the team as our Vision is starting to become a reality.  For those less familiar with the Cisco IT eStore, have a look at the latest customer case study here. You can also check out the demo video below:

In the last few months the eStore team has delivered IT services, to any device, simply, while achieving broad adoption while showcasing Cisco as the #1 IT Company thanks to Cisco Prime Service Catalog, which is the underlying foundation for our end-user storefront interface.

Delivered IT services:

We have 2 ways of delivering IT services and apps.  In estore.cisco.com employees can find the IT services that one needs to order from a desktop or laptop computer. As for mobile devices, employees can go to eStore for Mobile to install the apps he or she needs to stay productive whilst on the go.

Today we have nearly 290 IT services and mobile apps that our users can choose from:

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To Any Device:

It is important to embrace BYOD and at Cisco we live this every day. It was important that the store we created could be used by any device.

Below is a breakdown of the device types that have accessed both eStore over the last 6 months.

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User experience is important to us and we wanted to make sure that the store provides a similar experience to what you would expect when shopping at Amazon or eBay, for example. 

In both our mobile and web interface we have the ability to surface the apps and services most needed by our end users:

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The Cisco IT eStore (Desktop Version)

mobile  The Cisco IT eStore (on iOS mobile)

Adding spotlight content and recommendations is important to help with findability and user experience.  This was made possible by the latest release of Cisco Prime Service Catalog, which introduced a next-generation user interface and powers the storefront that the eStore is built on. Be sure to check out Phillipe’s post on the latest release here.

 

Achieving broad adoption…

One of the most recently added features in the internal Cisco IT eStore has been the addition of desktop software for employees to download. Going forward, we expect to see around 20k unique visitors a month ordering Desktop Software from eStore.  For the first time we will have a single, unified platform for both Mac and Windows users to install their software from.

In addition, during our Global Sales Conference (GSX) in Las Vegas in late August we had the requirements to support 18,000 Sales users downloading the recommended mobile apps during the event.  We had to be ready to surface the apps, but also support 18k users downloading the event app in a 15 minute period!

Lots of long hours and planning later, we made sure that all of this happened seamlessly, here are a few statistics from the event:

-       89% of the GSX attendees installed eStore for Mobile

-       During the event we had 5.4k average visits a day

-       81% of the attendees installed the GSX event app from the store

-       49% of the attendees also installed other apps in addition to downloading the event app

-       Very few support issues (less than 40 total!)

-       Our max CPU stayed below 12%

-       With an average load response time of 1.7 secs

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If we take a step back and also look at our overall adoption for Q4, FY14 the numbers look very healthy.  Nearly 50k requisitions in the 3 months period from May to July 2014.

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…While showcasing Cisco as the #1 IT Company

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The Cisco eStore team is no stranger to awards, and we continue to add our trophy cabinet with our latest award, the Gold Stevie Winner for Information Technology Team of the Year. For more information on the latest awards, be sure to check out this blog post detailing all of the awards we won this year at the International Business Awards.

Want to learn more? We have a webinar coming up on October 8th at 8 am PDT where we will discuss best practices for delivering Enterprise IT-as-a-Service, and delve deeper into the latest developments in both the Cisco IT eStore and Cisco Prime Service Catalog. You can register here.

Thanks for reading. For more info be sure to follow us on Twitter @CiscoIT to learn more about the Cisco IT eStore, and follow @CiscoUM for the latest info on Prime Service Catalog.

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The Foundation for a Business Relevant Network

With the growing influx of new mobile devices, connected things, bandwidth intensive applications and more data, the network is more relevant to business success than ever before.  Back in June of 2012, Cisco saw that we needed to move away from multiple network systems loosely linked together to an agile and simple infrastructure, streamlined policy and centralized management would be needed to support new business demands. We called it Cisco Unified Access and we aligned the solution to three pillars: One Network, One Policy and One Management.

For the last few years, we have focused on delivering new products and functionality under this Unified Access model. Below is a timeline of products released as part of the Unified Access framework. Cisco lead the way in delivering gigabit 802.11ac Wi-Fi., converged wireless control in access switches and through the acquisition of Meraki – a complete cloud-managed network solution.

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The timeline above doesn’t represent every feature and function we have delivered, but it shows Cisco’s commitment to this Unified Access model, both from a cloud-managed and on-premise solution perspective.

Today, Cisco is announcing a number of new products and new functionality to existing products that will help mobilize the workforce, secure the business and increase IT agility. The announcement includes the following: Read More »

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Revamping the MSE User Interface

As part of the WLC 8.0 release, we addressed customer comments and revamped the user interface (UI) for the MSE. We wanted to make it easier for customers using both MSE and PI to adjust to larger deployments. We also wanted to quicken the pace at which we could deliver features to the customers. Today I want to walk you through the landing page and configuration of the new MSE UI.

Landing Page

The landing page is the first thing one sees when logging into  the MSE UI. This page provides the user with a basic snapshot of system health, an easy way to launch the apps, and a quick status of the various services on MSE.

System Health

The new UI highlights important parameters like CPU and Memory usage in order to give the user an indication of the stress being handled by the MSE.

 mseui1 Read More »

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Four More Awards for the Cisco IT Team and Cisco Prime Service Catalog

The Cisco IT internal implementation of Cisco Prime Service Catalog, dubbed the Cisco IT “eStore”, is no stranger to awards. Earlier this year, the Cisco IT eStore ranked in the InformationWeek Elite 100 and was nominated a finalist for the Consumerization of IT in the Enterprise (CITE) award.

If you aren’t familiar with the Cisco IT eStore and Cisco Prime Service Catalog, this intro video provides a great overview:

Now we are very proud to announce that Cisco IT has won not just one more, but four new honors: the 2014 “Stevie” Awards from International Business Awards.

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The Stevie Awards, which honor and generate public recognition of achievements and positive contributions of organizations and working professionals, feature some of the most exciting work in business and information technology.

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This year, the team behind the Cisco IT eStore was recognized with a Gold Stevie Award for Information Technology Team of the Year. As this internal implementation of Cisco Prime Service Catalog grows in scale, this team has been working to rapidly deploy new services (whether desktop applications or data center infrastructure) and new capabilities (e.g. a new mobile interface) to provide a single, one-stop shop for all IT services at Cisco.  It’s effectively the internal “IT app store” within Cisco for all employees.

For more information on the Cisco IT eStore initiative, you can check out the case study here, my write-up on the eStore here, Adel du Toit’s blog post on the Cisco IT initiative here, and a great overview session from our recent Cisco Live conference here.

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Cisco IT also took home a Silver Stevie Award for their innovative work on our internal Lightweight Application Environment (LAE) – an innovative platform-as-a-service deployment that’s also powered by Cisco Prime Service Catalog as well as other tools including Jenkins and OpenShift.

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Within Cisco, we have a private cloud – dubbed the Cisco IT Elastic Infrastructure Services (CITEIS) – that offers infrastructure-as-a-service with ready-to-go server, storage, and network resources for development teams.  Together, CITEIS and the Lightweight Application Environment allow Cisco application developers to focus on application coding and testing, not on the underlying infrastructure or platform. The LAE is called “lightweight” because the ordering and provisioning processes places very light demands on developers.

For both and CITEIS and LAE, the eStore (Cisco Prime Service Catalog) gives developers an easy-to-use, self-service portal for ordering and provisioning their application environment – providing on-demand access to the infrastructure as well as the required operating system, middleware, and system functions without manual provisioning by Cisco IT. All the resources they need are delivered just a few minutes after the developer orders them.  Here’s an example screenshot:

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You can read more about how Cisco IT enabled this Lightweight Application Environment in this blog post here.

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The final two Stevie Awards for Cisco IT this year were a Silver & Bronze medal for the Information Technology Executive of the year – awarded to our very own V C Gopalratnam (Cisco IT Vice President) and Michael Myers (Cisco’s Senior Director of Information Systems for Cloud Orchestration and Platform Service) respectively.

V C and Michael have played key roles in both the aforementioned CITEIS and LAE initiatives, enabling IaaS and PaaS via the Cisco IT eStore and Cisco Prime Service Catalog. We’re excited that these executives are being recognized for their leadership, and we look forward to what lies ahead for the Cisco IT and eStore team going forward.

If you aren’t already, be sure to follow @CiscoUM and @CiscoIT for the latest updates in these areas on twitter. Also visit cisco.com/go/service-catalog for more info on Cisco Prime Service Catalog.

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Staying Connected at Northern Kentucky University

July 3, 2014 at 9:07 am PST

Northern Kentucky University is among the fastest growing universities in Kentucky. It hosts over 15,000 students with about 13,000 undergraduate and 2,000 graduate students. The goal of the wireless program at NKU is to provide secure, robust and ubiquitous wireless access throughout the campus, both indoors and outdoors. This ensures that students always stay connected and feel at home. The classrooms are equipped with smart technology to ensure that the teachers can benefit from technology when collaborating with students. The IT team has blanketed the libraries, the classrooms, the dorm-rooms as well as the outdoor areas with Wi-Fi. In the previous blog in 2012, we described how the Cisco 7.5 release allows networks to recover with no client re-authentication in the rare event of your primarily wireless LAN controller goes down.

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At a Glance:

Located in: the Highland Heights Kentucky

Number of students: 15,000 of which about 2000 stay in residence halls

Number of teachers/staff: 2000

# WLAN clients: Approximately 8500 concurrent clients

Access-Point Model and Units:  1200 units of AP models including AP702W, 3502, 3602, 3702, 1550 and a few older Access Points which are being phased out

Controller Model and Units: 2 Pairs of WiSM2 operating in 7.6.120.0

Switch Models: Various models 2960, 3650, 3850, 3750X and 6500

Prime Infrastructure: 1.4.2

Mobility Services Engine: 7.6

 Deployment Details: We talked to Christopher Johnson, the Senior Infrastructure Systems Analyst II at Northern Kentucky University to capture some of his thoughts around their choice of this solution and the associated benefits. Read More »

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