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Simplifying Management of Consolidated Networks

It started with voice: Get more from your corporate infrastructure investments by moving audio traffic onto the data network. It was a good idea that made good financial sense. It caught on. It became pervasive.

As it did, we looked for more ways to leverage that same network investment – extending it to include instant messaging, presence, and video. This evolution vastly increased the significance and value of these collaboration tools. But that sophistication came with management challenges.

When limited to IP telephony, the management tools could live within the solution itself. But extending the scope with more elements added complexity and new challenges: Not only were there additional pieces to roll out, monitor, and manage, but now you had to master management interfaces for each one.

Simplicity is one of the key tenets of an effective collaboration solution. Collaboration is about making connections. It’s about removing barriers that make it difficult or frustrating for people to connect. You want it to take fewer clicks to access the information and people you need to make decisions and interact effectively. The smoother the process, the quicker and better quality the results.

For users across an organization to adopt a collaboration solution, it has to be easy and intuitive. By the same thinking, if the deployment and management are too difficult, chances are the IT department won’t adopt the technology. The last thing IT needs is more complexity.

Cisco has made significant efforts to consolidate and simplify the management of collaboration networks. Read More »

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Enterprise Connect Recap: Smart Desk Phones, WebEx, TelePresence, and More!

April 9, 2013 at 3:48 pm PST

In March, I make an annual journey from Dallas to Orlando – not to visit that famous mouse or take a Spring break.  No, I am there with thousands of IT, telecom, and networking professionals who have descended upon Orlando to attend Enterprise Connect, the leading conference and expo on enterprise communications and collaboration.

This year, both Jimmy Ray and Robb (along with the amazing TechWiseTV crew) joined me to capture all of the excitement, announcements, and cool demos.

 If you missed the conference, don’t fret.  We have all of the highlights here!

First, I caught up with Rob Lloyd immediately after his keynote to get the scoop on the Internet of Everything and how it will impact businesses. 

Read More »

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Getting Started with Media Monitoring

Networks and applications have become increasingly complex as new rich media applications and networking technologies have been adopted. In some cases, this layer of complexity has led to stalled deployments and a loss of confidence in the network by both the network and application operators. Today, organizations rely so heavily on their networked infrastructure, it is imperative to move beyond reactive management techniques of old and assume a more proactive approach by instituting scalable performance management.

Medianet introduces Performance Monitor and Mediatrace embedded in the network and the endpoints/applications, a collection of capabilities that will address these challenges. The frequently asked question is how to get started. Here is one way to get started.

Cisco Prime Collaboration allows you to monitor video collaboration systems. You can run a worst endpoint/session report to identify sites based on the lower performing end systems.

Useful Prime Collaboration reports include:

Read More »

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Collaboration Launch 2012: Cisco’s ‘Sweet’ Solutions Provide Partners a Competitive Advantage

October 17, 2012 at 10:59 am PST

Did you know that by 2016, two thirds of the world’s mobile data traffic will be video? And by 2020, 50 billion devices will be connected to the Internet? This is huge. Plus, the global cloud market will grow nearly 500 percent by 2020. For me, this means I get to communicate with bunches of new people!

For your customers, it means figuring out how to tap into this major shift to empower employees to engage in entirely new ways. It’s also about putting the collaboration solutions in place to help their workforces evolve from knowledge workers to next-generation collaborative innovators.

This transition presents an exciting—and profitable—opportunity for our partners. And Cisco just sweetened the pot with its launch of new products, services, and promotions at the Collaboration Partner Summit in Los Angeles.

Want to accelerate your collaboration sales? Find out what’s new. Read More »

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