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Collaboration Becomes a More Human Experience

Has the collaborative experience become more human? Maybe the marketing line should read:

Technology has advanced to give us more choice in the devices, applications, and locations of our work.

But what does that mean to me as a person? Let’s think about what makes up today’s collaborative experience by looking back at where we started not so long ago. Read More »

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Cisco at Enterprise Connect: Advancing the Post-PC Era

Today’s enterprise employees don’t access e-mail from just their desktop computers. Whether they are working in their office or pulled into a mission critical meeting, working remotely, or on the go and accessing work via their mobile devices – they need to be able to collaborate on their own terms. As a market leader in collaboration Cisco is continuing to address this need; today, we are announcing new solutions at Enterprise Connect that advance the idea of people-centric collaboration – connecting people instead of devices. Cisco’s news is all about providing customers with a wide range of integrated and interoperable collaboration options so users can connect and collaborate with their peers from any device, at any time.

First, Cisco is introducing the new Jabber for iPad and Jabber for Windows. These new clients build on previous Jabber announcements that include Jabber for Android, iOS, Mac, BlackBerry and Cisco Cius tablets. Today’s announcement provides customers using a wide range of major devices with collaboration capabilities, including:

  • high quality video
  • voice, presence
  • IM
  • conferencing
  • visual voicemail

With Jabber, users are able to have a cohesive user experience across any platform and collaborate the way that they prefer. For example, Cisco Jabber for iPad provides high definition video calling, including seamless integration with Cisco’s TelePresence solutions within the enterprise. Check out the video clip below, part of a demo from our upcoming Collaboration Announcements Webcast; Laurent Philonenko, Vice President and General Manager of Cisco’s Clients and Mobility Business demonstrates a video call using Cisco Jabber for iPad:

Cisco is also introducing a new immersive telepresence system, the Cisco TelePresence TX9000 Series. The TX9000 expands Cisco’s broad portfolio of telepresence offerings, which includes fully immersive systems, multipurpose room-based solutions, desktop and personal video solutions, and cloud-based managed offerings such as Cisco Callway, introduced in October 2011, ideal for small and medium-sized businesses looking to scale their workforce.

The TX9000 is built using a new industrial design that offers offers customers the highest level of video immersion, while reducing the bandwidth needed by 20 percent. Read More »

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Making interoperability work in unified communications and collaboration

As we kick off this year’s Enterprise Connect conference, one subject I am discussing a lot with customers is interoperability. This topic is always evolving, but our customers’ need for interoperability has remained the same. So what are the customers telling us about their interoperability requirements and concerns within unified communications and collaboration, and what is Cisco’s approach to addressing those?

What customers want:

At its heart, interoperability is about enabling the free flow of communication across boundaries – whether those boundaries are geographical, across firewalls between businesses and their ecosystems or customers. Customers want to be able to share information quickly and easily across different systems from multiple vendors.

Customers also stress the need for protecting their investments in existing systems and extending their capabilities to new types of work scenarios. These systems include infrastructure (such as Active Directory or Exchange or Notes), voice and video systems (such as Cisco’s Unified Communications Manager and TelePresence and competitive products from other vendors), and desktop or enterprise productivity applications (such as Microsoft Office, IBM Lotus, SAP, Salesforce.com and others). They must work within heterogeneous environments and accommodate new solutions as they come to market.

But that two systems work together is not enough. They must come together as seamlessly as possible to ensure an uncompromised user experience

Finally, this all needs to happen across platforms and devices, particularly as we move toward a post-PC era of many different devices - from smartphones and tablets in the field to desktop computers and immersive room-based systems. These devices need to be blended into customers’ existing collaboration environments while providing a consistent and compelling user experience.

This is what customers want.

What the industry needs to do:

Read More »

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High Energy This Year at Enterprise Connect

It’s that time of year again. Spring in Orlando where the industry will gather for Enterprise Connect, and the Cisco team will be there in full force.

So get ready for a whole new set of statistics demonstrating the health of our industry and the pace of change in the post-PC era. For example:

  • Between 2011 and 2016, mobile data traffic is expected to increase 1800%
  • Video traffic is expected to make up 70% of that mobile data in 2016 and more than 90% of network traffic
  • Cloud services, which are being accelerated by the adoption of tablets and smartphones, will drive a second wave of IT consumerization.  Software as a service, which is already disrupting more than 25% of the enterprise application space, will go on to change the way we collaborate globally

(Sources: Cisco Visual Networking Index Feb 2012, “Which Software Markets Will SaaS Disrupt?” Forrester Research, January 2011)

At Enterprise Connect, we at Cisco want to hear how these changes are affecting your businesses today – and how you are planning for tomorrow. Video, cloud collaboration services, mobility, and customer collaboration are some of the themes we look forward to discussing.

I hope you will make time to see my colleague, OJ Winge, deliver the Cisco keynote on March 27th at 10am Eastern time (7am Pacific). You can also watch it live on nojitter.com.

Read More »

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It’s not just the PC…it’s the experience that’s changing

The industry is buzzing about the “post-PC era,” but some customers I talk to object to the term because it’s not just about the PC. The entire compute stack has changed fundamentally – new devices, server architectures, and operating systems have exploded onto the scene.

The post-PC era is really about a new experience – a change in the way people are using apps, devices, and the network to connect with people and information.

As business people choose alternatives to the PC (and alternatives like cloud computing), we at Cisco believe their experience can’t be compromised. It has to surpass the PC / client-server paradigm.

The Cisco Cius and our latest advance in the Cisco Virtualization Experience Infrastructure are very different solutions that offer business advantage in the post-PC era. Let me tell you why.

The Cisco Cius is an enterprise collaboration device for business that integrates mobile video, voice and virtualization into a single device. Its multi-touch tablet form factor allows mobility while delivering a powerful user experience.

It securely delivers my virtual desktop and all my business apps – as well as voice and HD video calls – in a mobile device. Depending on where I’m going, I can leave the laptop at home.

Cisco’s App Developer Program

Since its launch, Cisco Cius has really beefed up its applications profile while maintaining enterprise data security (and believe me, IT loves the security and manageability of the Cius).

At Cisco Live in July, we announced AppHQ, the industry’s first enterprise applications marketplace. Android developers are seeing how simple and powerful AppHQ really is, and as a result, hundreds of mobile business apps are being created, managed, and deployed quickly and securely. (Soon I predict there will be thousands.)

Wyse’s “PocketCloud” Remote Desktop App for Cius
In late September, Wyse announced their PocketCloud solution for Cius available via AppHQ – it lets you securely access, search, control, and edit the files stored on your computer from anywhere. I love it. It’s no surprise why PC World named Wyse PocketCloud the ‘best by far’ remote desktop Android application.

Read More »

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