A phone system is critical to your company’s success. Without it, your business would be, well, out of business. A voice system that is cloud-based or that runs over your existing IP network provides several advantages over a traditional private branch exchange (PBX) system—from improving customer service and increasing employee productivity to saving your company money.
In this last installment of our Technology Roundup series, we provide resources that can help you choose the voice system that best fits your small business.
Features, cost, and vendor relationship should all factor into your purchasing decision
If there’s one piece of technology no business can manage without, it’s a professional-grade phone system. The right phone system can improve employee productivity and customer service—both of which can have a positive impact on your bottom line. If you choose an IP-based phone system, you’re also laying the foundation for additional advanced technologies such as unified communications (UC). When shopping for a phone system, you should consider your company’s requirements (size, future growth, number of locations, functionality required), factors that impact the final cost, and what you need from your vendor relationship.
Coldwater Vision Center was plagued by an aging phone system and an unreliable network. When the network went down, staff couldn’t access patient records or file insurance claims. Like many small businesses, Coldwater Vision’s network had grown organically with devices from various vendors added piecemeal over time. The solution? An end-to-end integrated Cisco solution, which improved productivity and staff morale.