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		<title>Essential Skills for Today&#8217;s Unified Communications Operations Staff</title>
		<link>http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/</link>
		<comments>http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/#comments</comments>
		<pubDate>Fri, 02 Dec 2011 16:30:14 +0000</pubDate>
		<dc:creator>Kevin O'Healy</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[administration]]></category>
		<category><![CDATA[coc-collaboration]]></category>
		<category><![CDATA[IPT]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[operations]]></category>
		<category><![CDATA[personnel]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[telephony]]></category>
		<category><![CDATA[UC]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[virtualization]]></category>
		<category><![CDATA[voip]]></category>

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		<description><![CDATA[Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and one person [...]]]></description>
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