Revolution in Online Support?  Our users think so.

Early July, we released a new version of the support web site to make the support experience much more personalized.  Additionally,  we introduced a troubleshooting dashboard where it gathers ALL relevant information and presents them in a single location with …Read more.

Posted by Abdul Halabieh on July 21, 2009 at 04:36PM

April Fools Day Follows the March Madness

I’m a big basketball fan, especially the last few minutes of big games, so I’m feeling quite insane this week after some of my favorite teams lost in the earlier rounds! (On a related note, thank goodness, the women from …Read more.

Posted by Kittur Nagesh on March 26, 2009 at 12:21PM

Social Networking and Customer Care

I’ve lived in several places and my family is very distributed, so I’m an early adopter when it comes to using the Internet to communicate with my “social network.”  My daughter’s first steps, first words, first potty training success are …Read more.

Posted by Tod Famous on March 11, 2009 at 09:08AM

Smart Cisco.com page offers power steering

Remember the Cisco.com Product Gateway page we updated while back? This one below? We have just added something new that you can't see: The new Product gateway page is "smart." First, some of the content at the top is personalized …Read more.

Posted by Martin Hardee on February 28, 2009 at 06:00AM

Data, personalization… and advertising?

Wanted to point out a couple of recent articles over at imediaconnection.com.  Both focus on the impact data is having on the advertising world / model / agency / experience / etc, which has plenty of relevance to the world …Read more.

Posted by Scott Brown on December 19, 2008 at 12:26PM