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Dynamic Care: Managing the Patient’s Experience by the Minute

Wherever you go and whatever you do in the 21st century, you generate a data trail. Your credit and debit cards, mobile phone, laptop computer, tablet — not to mention retailers, banks, hospitals, hotel systems, and activity on social networks, blogs,  and email — all generate data.

Yet, we are currently connecting less than 1 percent of the things, people, and machines that could be online, communicating and collaborating. As we create the Internet of Everything (IoE), the amount of data will rise exponentially, created by your car, clothes, medicines, food, e-books, and presence on video surveillance systems.

The mountain of data collected about people and things has led to a growing industry dealing with high-volume, high-variety, high-velocity, virtual data sets (“the 4Vs”, according to Gartner) — often called “Big Data.” The growth of Big Data is an inevitable reality of a digitally connected world. Read More »

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Patient Experience – Top of the Mind for Healthcare Organizations

October 29, 2012 at 1:32 pm PST

Back in September, I had the opportunity to attend HIMSS APJC in Singapore and was really excited to learn more about the key trends in that part of the world, which houses some of the largest economies, populations, and economic growth.  After talking with several customers and listening to several panel discussions, one common theme kept recurring – patient experience.  It was my belief that patient experience was more of a USA hot-button as healthcare organizations in the USA are being forced by patient “consumerism”, whereby patients want their money’s worth and have a certain level of expectation.  I was surprised to learn that patient experience is more of a global trend and that got me thinking as to what exactly is patient experience and how healthcare organizations are addressing it.

After talking with customers on a world-wide basis, I have learned that customers really do not have a standard definition for “patient experience”.  In fact each one of them has a different interpretation and there are widely divergent views in the healthcare industry.  The 2009 HealthLeaders Media Patient Experience Leadership Survey — covering more than 200 healthcare CEOs, CFOs, COOs, CNOs, directors, senior vice presidents, and other C-suite high-ranking healthcare officials — found that 33.5% of respondents said the patient experience is their “top priority,” and 54.5% said it’s “among their top five priorities.” And most responders thought it would be a priority in the future as well: 45% said it would be their top priority five years from now, and 50.5% said it would be in their top five priorities. Read More »

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Collaboration Technologies – Taking the Labor out of Healthcare Communications

Like most families, we are looking forward to the long Labor Day weekend.  It will be filled with family, ribs, beer, some yard work, and yes, some Cisco work.  And this year we will have a new guest.  The latest member of the Barney family, Hayden, arrived just in time to celebrate Labor Day weekend.  Although I am sure her mother is not looking back fondly on her recent labors, the rest of the family is.  And we are all grateful for the healthy little girl.

But I will have to tear myself away from Hayden, ribs, beer, and yard work for, yes, Cisco work.  But that won’t be as painful as it sounds.  Thanks to the advanced technologies at Cisco I can work from home.  The way I ‘labor’ has definitely changed.  I can collaborate over videoconference on my Cisco Telepresence EX-90 with a few of my colleagues to finish up a project while never leaving my house. I live in Ohio, and while my team is located in San Jose, for a few hours on Saturday it will be as if they are all at my house – except they have to get their own beer.

Cisco has changed the way we labor in many important ways, but no more so than when it comes to clinical care.  Cisco has created a platform with unified communications and video-based collaboration that is transforming the patient experience and clinical processes by bringing together physicians, specialists, therapists, patients and families together.  This collaboration can take place quickly without anyone getting into a car, train, plane or boat.  And it becomes stunning when you think about how this can impact the care of a child.

Imagine your child needs cardiac surgery.  And he needs a specialist.  But that specialist is several hours away from your home.  At the Great Ormond Street Hospital in London, Co-Medical Director Professor Martin Elliott, a pediatric cardio-thoracic surgeon uses information and collaboration technologies to improve the quality of care and the experience for the child and its family in a very meaningful way.  Listen to Professor Elliott discuss the experience for the medical team, the child, and the family as they prepare the child for surgery.

 

Collaboration technologies can improve not just the pre-surgical experience, but the follow-up care as well.

For the past 14 years, Dr. Patrick Byrne from Greater Baltimore Medical Center Johns Hopkins University has been making annual trips to countries in the developing world, volunteering his services to correct cleft and lip palate deformities in children. However, in many countries, including Nicaragua, the required post-surgical speech therapy care is simply not available. Using WebEx technology, Dr. Byrne and team can now provide that specialized treatment remotely for the first time ever. Within just three months of speech therapy conducted via WebEx, the doctors saw significant improvement in patients’ speech. The online meeting technology also proved the perfect tool to train local providers on best practices for follow-up procedures.  Listen in…

 

 

 

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