Each week, we’ll highlight the most important Cisco partner news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:
Off the Top
Karen Walker recently spoke with Glenn Gow of Crimson Marketing for a podcast. She was kind enough to provide us a transcript of the interview, and we’re happy to share that with you.
Covering topics ranging from revenue generation marketing to social media, it is a fascinating conversation that should not be missed. Be sure to stop by and take a look at the insights from Karen and feel free to participate in the conversation via the comments section.
Partner Voices: CDW on Driving Solution Adoption
In case you missed my latest Partner Voices blog this week, I had the opportunity to speak with Yvonne LeNoue of CDW. In our discussion, she gave her perspective on driving solution adoption and it is well worth your time. Yvonne is a principal contact center consultant for CDW and she has more than 20 years of experience in the field.
She has some fantastic thoughts on driving solution adoption. Stop by and check out her five key takeaways. Read More »
Tags: Cisco, Karen Walker, partner, partner voices, partner weekly rewind
As part of our ongoing Partner Voices blog series, I recently had the opportunity to catch up with Yvonne LeNoue of CDW regarding her blog, “Top 5 Areas of Focus to Drive Solution Adoption across Your Contact Center Practice.” I invited her to expand a little more on those ideas for our Cisco partners and she kindly obliged.
Yvonne is a principal contact center consultant for CDW, and she has more than 20 years of experience in the contact center space. She has helped numerous organizations create and adopt solutions; her insights in this area are invaluable.
During our conversation, Yvonne emphasized that most technology implementations focus on a successful rollout of solutions, that is with little-to-no customer impact, as customers seek a hefty return on investment based on the operational benefits that will be recognized through improved functionality and advanced technologies. The onus of success is typically placed on the technical teams of integrators and customers. Fortunately, in many cases, successful migrations are second nature. However, the thought of supporting the end users through the transition is rarely discussed.
Because so many organizations fail to engage the end users through their transitions, customers struggle to adopt new solutions and the business process enhancements that accompany new technologies. As you’ve likely experienced in your own businesses, organization leaders can experience frustration following technology implementations as employees revert to old processes and solutions. What’s more, lack of adoption can impact business value, and repeat sales and overall perception of project success. With this lack of adoption, Yvonne points out, no one wins; organizational operations remain stagnant, ROIs are not realized, vendors struggle to drive interest in future technologies and end users feel isolated. Simply delivering solutions and products does not ensure solution adoption and no longer guarantees customer satisfaction. Read More »
Tags: Cisco, partner voices, partner weekly rewind, Weekly Rewind
As part of our ongoing Partner Voices blog series, we had the opportunity to hear from MCPc. During the past 11 years, MCPc has bet long on Cisco, using networking, switching, telepresence, and digital media tools within its own business and in the outstanding help for the business of its clients.
For example, since the beginning of 2013, MCPc has used Cisco Telepresence internally for more than 4,320 hours of cumulative communication. That is more than 180 full days of time. Most MCPc associates have Jabber on their mobile devices, and their local media is paying attention to the ways in which MCPc has implemented Cisco throughout the company. But MCPc does more than just make its own travel schedule easier for employees – it has enabled clients to take advantage of Cisco’s full breadth of offerings. Read More »
Tags: Cisco, MCPc, partner, partner voices
Every Friday, we’ll highlight the most important Cisco partner news and stories of the week, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:
Off the Top
In the latest Partner Voices blog post, Scott Alexander of Alexander Open Systems (AOS) offered insights on leveraging the SMB market with managed service offerings.
Alexander offers some background on the move by AOS, in 2011, to expand managed service offerings as a means to grow business and expand technology portfolios with current customers. By sharing that information with other Cisco partners he hopes to start a dialogue on your experiences in this space.
Come join the conversation. Read More »
Tags: Cisco, cisco partner weekly rewind, partner voices, Weekly Rewind
This is the latest in a series of posts featuring partner success stories where partners share how they’re helping customers achieve their goals by using Cisco technology. This week we’re pleased to feature Scott Alexander, President of Wireless, Alexander Open Systems (AOS).
Effective customer service stems from anticipating and understanding a customer’s needs. Working with customers ranging from the State, Local Government and Education (SLED) verticals to the Small and Mid-sized Business (SMB) market, our company strives to meet the needs of a unique customer base.
Alexander Open Systems (AOS) covers a 10-state region spanning from North Dakota to Texas. With locations in northwest Arkansas and central Missouri, this midwestern locale generates a major component of business with the SMB market which often, in both budget and staff, requires unique positioning to take advantage of the offerings provided through our technology partners, including Cisco. Managed services have played a pivotal role in accommodating the needs of our customers on a scale that is most beneficial to their organization. Read More »
Tags: alexander open systems, aos, Cisco, partner voices