I was reminded by a colleague who visited the Promat 2011 event recently of a case study that catches the imagination whenever we talk about it. My colleague had met up with the folks from Datria at the event. Datria were showing the Cisco and Datria Unified Communications (UC) Voice Picking Solution that Coca-Cola Refreshments U.S.A. (CCR) uses (CCR used to be called Coca-Cola Enterprises Inc. before acquisition) in 100 locations or more to date.
For years Coke used a manual pick system Then they moved to a semi-automated one that could deal with full pallets, but then, with more and more products being added, Coca-Cola Refreshments U.S.A (CCR) found that it needed a better system to handle mixed pallets and make less shipment errors. Enter Cisco and Datria.
Way back in 2007, CCR began looking for differentiating technologies, techniques and methodologies that would improve order accuracy. A combination of Cisco, Datria and SAP proved the best solution as CCR chose the Cisco and Datria Warehouse Unified Communications Voice Picking Solution.The benefits have proved phenomenal for CCR.
As their order profile changed CCR could no longer rely on a manual system to deal with mixed cases (80% of the order volume is now mixed pallets). CCR needed to have order accuracy rates of over 99.5% to get preferential supplier treatment from customers like Walmart. The Voice picking solution gives CCR 99.8% overall accuracy and 100% in some locations. And there’s more… Read More »
Tags: accuracy, Borderless Networks, Cisco, cisco coke, coca cola, coke, coke cisco, coke networking, cola, collaboration, english, fork-lift, French, globalization, Industry, innovation, languages, logistics, Manufacturing, mobility, operations, pallets, plant, productivity, Spanish, sprite, supply chain, unified communications, Warehouse, wireless