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Four More Awards for the Cisco IT Team and Cisco Prime Service Catalog

The Cisco IT internal implementation of Cisco Prime Service Catalog, dubbed the Cisco IT “eStore”, is no stranger to awards. Earlier this year, the Cisco IT eStore ranked in the InformationWeek Elite 100 and was nominated a finalist for the Consumerization of IT in the Enterprise (CITE) award.

If you aren’t familiar with the Cisco IT eStore and Cisco Prime Service Catalog, this intro video provides a great overview:

Now we are very proud to announce that Cisco IT has won not just one more, but four new honors: the 2014 “Stevie” Awards from International Business Awards.

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The Stevie Awards, which honor and generate public recognition of achievements and positive contributions of organizations and working professionals, feature some of the most exciting work in business and information technology.

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This year, the team behind the Cisco IT eStore was recognized with a Gold Stevie Award for Information Technology Team of the Year. As this internal implementation of Cisco Prime Service Catalog grows in scale, this team has been working to rapidly deploy new services (whether desktop applications or data center infrastructure) and new capabilities (e.g. a new mobile interface) to provide a single, one-stop shop for all IT services at Cisco.  It’s effectively the internal “IT app store” within Cisco for all employees.

For more information on the Cisco IT eStore initiative, you can check out the case study here, my write-up on the eStore here, Adel du Toit’s blog post on the Cisco IT initiative here, and a great overview session from our recent Cisco Live conference here.

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Cisco IT also took home a Silver Stevie Award for their innovative work on our internal Lightweight Application Environment (LAE) – an innovative platform-as-a-service deployment that’s also powered by Cisco Prime Service Catalog as well as other tools including Jenkins and OpenShift.

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Within Cisco, we have a private cloud – dubbed the Cisco IT Elastic Infrastructure Services (CITEIS) – that offers infrastructure-as-a-service with ready-to-go server, storage, and network resources for development teams.  Together, CITEIS and the Lightweight Application Environment allow Cisco application developers to focus on application coding and testing, not on the underlying infrastructure or platform. The LAE is called “lightweight” because the ordering and provisioning processes places very light demands on developers.

For both and CITEIS and LAE, the eStore (Cisco Prime Service Catalog) gives developers an easy-to-use, self-service portal for ordering and provisioning their application environment – providing on-demand access to the infrastructure as well as the required operating system, middleware, and system functions without manual provisioning by Cisco IT. All the resources they need are delivered just a few minutes after the developer orders them.  Here’s an example screenshot:

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You can read more about how Cisco IT enabled this Lightweight Application Environment in this blog post here.

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The final two Stevie Awards for Cisco IT this year were a Silver & Bronze medal for the Information Technology Executive of the year – awarded to our very own V C Gopalratnam (Cisco IT Vice President) and Michael Myers (Cisco’s Senior Director of Information Systems for Cloud Orchestration and Platform Service) respectively.

V C and Michael have played key roles in both the aforementioned CITEIS and LAE initiatives, enabling IaaS and PaaS via the Cisco IT eStore and Cisco Prime Service Catalog. We’re excited that these executives are being recognized for their leadership, and we look forward to what lies ahead for the Cisco IT and eStore team going forward.

If you aren’t already, be sure to follow @CiscoUM and @CiscoIT for the latest updates in these areas on twitter. Also visit cisco.com/go/service-catalog for more info on Cisco Prime Service Catalog.

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How Cisco is Using Platform as a Service (PaaS) delivery and ACI

The role of IT in the enterprise is transforming. Cisco is creating the next-generation data center and cloud deployments with Application Centric Infrastructure (ACI) to simplify and optimize the entire application deployment lifecycle.  Read More »

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Is as-a-Service in it’s ascendancy or decline?

The classic work of English historical literature “The Decline and Fall of Roman Empire” is a book written by the English historian Edward Gibbon, which traces the trajectory of Western civilization from the height of the Roman Empire to the fall of Byzantium.   I’m using this comparison to bring to light discussions that my team and I have conducted over the past few years on the topic of as- a-Service (IaaS, PaaS, SaaS, etc.) in the Public and Private Clouds.

Shifting your workloads to the cloud, whether public or private, looks attractive in a number of ways.  You conceptually see the gains from quick and readily available infrastructure by just clicking a button or two, your service from a new virtual machine in the cloud appears ready as you need it.   The initial gains materialize as on-demand capacity, high availability, and disaster tolerance to name a few.   What about the costs of building all of this and has anyone ever seen a positive gain?  Has anyone really seen a gain from IaaS alone?

Public and Private cloud services models are still maturing but the overall question that we are hearing, is it worth it?   We’ve come across several articles that look at the features, and functions of as-a-Service offerings (to include PaaS, IaaS, SaaS, etc) along with theoretical return on investment (ROI) of each.   What we have seen is the shift in focus that sole IaaS eventually plays into higher delivery models like BPaaS (Business Process as-a-Service),  or SaaS (Software as-a-Service) etc.   Of course the message is different between Enterprises and Service Providers where this could help focus more reliable revenue flows for Service Provider’s and a more deliberate approach for Enterprises.

In the months spent researching this, we never found a definitive paper or published research outside of system integrators or service providers that had actual projected financials for SP or Enterprise.   Also, given the financial calculations were heavily weighted on the ROI models from specific vendor equipment vs any diversity in mixed infrastructure environments.  In further calculation of the costs for IaaS, requirements from Service Providers or Enterprise do not involve simple scenarios where the predictable medium based Virtual Machine would suffice as a definitive control point for those calculations.   We’ve seen the requirements need to align in the form of complex workloads such as database and transaction processing that require more robust, and more expensive IaaS-class VMs within diverse infrastructure, distributed about multiple tiers.  Regardless of the requirements category, multiple small scale and diverse control projects are needed to gather precise cost, performance, and availability metrics to validate the real cost and ROI IaaS models.  IaaS,  for the most part, has to increase it’s service offerings to go further into areas like Virtualized Desktops (VDI),  offer enhanced security for data,  and potentially pay-per-use capacity on demand services just to name a few.  At that point, IaaS is moved from it’s rudimentary form to more of a superset like PaaS, BPaaS, SaaS, etc.  One thing to keep in mind, PaaS is very closely associated to the lower end services similar to IaaS where it’s monetization and revenue generation is almost identical.

In summary, we see the Cloud is here to stay but there is a decline in the need for just a simplistic offering of services beyond what is IaaS.  The enhanced subset of services must move away from IaaS to be more like BPaaS, SaaS and other models to cost effective.  Businesses, whether SP or Enterprise, are going to leverage those services in their market and effect significant changes in the way they operate.  The budgets that once filled groups of individual business units (speaking in the context of the Enterprise) to accommodate for their own IT presence, are now consolidated to larger capital and revenue budgets for enhanced IT subscription services that go far beyond what used to be just cloud infrastructure.

Authors:

Marc Buraczynski, Solutions Architect, Cisco Systems, Inc, Cisco Advanced Services (Boston, MA)

Chris Shockey, Solutions Architect, Cisco Systems, Inc, Cisco Advanced Services. (Seattle, WA)

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How Cisco IT Delivers a Robust PaaS for Application Developers

The faster internal applications can be developed and deployed, the sooner they will deliver benefits for the business. That’s an easy statement to understand, but not so easy to bring to reality. Read More »

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Want to hear Cisco’s POV on the top 5 questions about the Future of Cloud?

Gee Rittenhouse answers the top 5 questions about #CloudAccording to GigaOM, the use of cloud-based resources will be what’s “next” for IT in preparation for an in-depth look at the infrastructure that will drive the next decade of application development.

At the recent Structure event, GigaOM tapped into the minds of cloud-technology industry leaders, seeking insight into the “Top 5 Questions for the Titans of Cloud.”

In this post, Gee Rittenhouse, Vice President/General Manager, Cloud and Virtualization Group at Cisco, provides answers and insight on cloud infrastructure, exchange, data security and more.

 

Top Cloud Question #1: “When will all the major clouds support the same set of APIs?”

 

Today, there is a three-horse race between two proprietary APIs (Amazon Web Services and VMware’s vCloud API) and one open API (OpenStack). For now, the two proprietary APIs will continue to be the dominant players, leveraging their large public cloud (in the case of AWS) and private cloud (in the case of VMware) deployments.

But, as an increasing number of service providers and enterprises adopt and deploy OpenStack cloud solutions across both public and private models, the balance will shift, more than likely over the next two to four years.

Cisco’s approach is different from other, more infrastructure-centric public cloud offers. We believe that the open API model OpenStack will eventually be the dominant cloud API model and will ultimately become the de-facto standard.

Looking to the future beyond just a hybrid cloud conversation toward the Intercloud, an interconnected global cloud of clouds, built with a commitment to open standards and based on OpenStack, will feature APIs to connect any cloud or hypervisor to any other cloud or hypervisor.

  Read More »

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