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Cisco’s Palestine Investment Commitment Featured in Forbes Magazine

The August 12 issue of Forbes magazine features Cisco’s investment to fuel job creation and economic development in the Palestinian information and communications technology (ICT) industry.

Cisco CEO John Chambers on the cover of Forbes

After visiting Ramallah in 2008, Cisco CEO John Chambers pledged to help develop the ICT sector in the Palestinian Territories.

“We do this because we want to change the world. And we don’t do it on a small scale. It’s nice to help a village, but the key is how do you help a country?” Cisco CEO John Chambers says in Forbes.

In 2008, Cisco began outsourcing projects from its Israeli office to three companies in the Palestine Territories. Those firms have since reported a 65 percent increase in their workforces.

Forbes contributor Richard Behar writes, “Cisco’s efforts created a ripple effect, bringing in other American tech giants, which also use their Israel offices to work across the border. And as U.S. companies got Palestinian companies comfortable with working with entities based in Israel, large Israeli tech companies have been able to establish relationships, too. … HP now outsources some of its research and development to the West Bank. Microsoft Israel has started putting Palestinian engineers in Ramallah on its payroll.”

Indeed, according to a June 2012 report on the Palestinian Investment Commitment by Mission Measurement, Palestinian ICT firms reported a 64 percent increase in international client work from 2009 to 2012.

Cisco ultimately contributed US$15 million to the initiative, including millions of dollars in incubation, venture capital, and equity funding for ICT companies, and a capacity building program for entrepreneurs.

Read the complete Forbes article featuring Cisco’s Palestine Investment Commitment.

In a separate piece, Behar describes Cisco’s capacity building program for Palestinian entrepreneurs, which provides training and mentoring for CEOs and managers. Behar attended two of the training sessions “in rooms filled with Palestinian CEOs and mid-level managers being coached by Israeli Jewish tech experts.” Seventy Palestinians from 24 different companies have participated in 100 days of trainings since 2011.

Read about the capacity building program in Forbes.

The video below features Tareq Maayah, founder of Ramallah-based Exalt Technologies, one of the three companies that undertook outsourcing work from Cisco.

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Government Cloud CIO Roundtable (February 27, 2013)


Two weeks ago, we had the pleasure of hosting a TelePresence roundtable for 46 Public Sector CxO-level executives from 20 locations throughout Europe, Middle-East and Africa (see map below). The event was moderated by Jens Mortensen (Director Central Government & Healthcare, Cisco EMEAR) and the main objectives were:

  • To present and debate on 3 perspectives of Government Cloud Governance: Policy, Insourcing Model, Outsourcing Model
  • To share best practices and alternative governance models with peers in different countries
  • To help shape, plan and implement a proven strategy for government cloud

The CTO of a central ICT agency in Europe reported: “I valued the pragmatic approach (presentations from people in the public sector who actually have a service running) and the possibility to ‘network’ with very relevant people for the cloud project [my organization] is working on).”

The CEO of an ICT Provider for Government agencies reported: “I enjoyed the discussion very much. Clearly there are very many different approaches to implementation of domain cloud solutions for both public and private sector needs based on local supply structures and government culture.”

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The 5-5-5 Rule That Helps Cisco Outsource IT Implementation Successfully

Almost every weekend, Cisco implements 25-30 projects upgrading our core network infrastructure, involving sites around the world. These network projects run from simple office moves and partner connections to complex technology upgrades and acquisition integrations. They also include all the changes that are part of the Cisco IT fleet management program, where we regularly review the network infrastructure at each of our 500+ sites for needed upgrades, and schedule the upgrade cycles. This upgrading work is distributed, detailed, and involves repeatable processes, which makes it ideal for outsourcing:  but there are tricks to handing off responsibility while maintaining extremely high standards.

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Managed Services Mean Big Benefits for Small Businesses

Outsourcing IT support lets you reduce IT costs and focus your efforts on what your company does best

Small companies are proliferating in every industry, from health care to hospitality and financial services to technology. But regardless of their industry, all small companies face similar challenges when it comes to their IT networks. Despite a lack of in-house IT resources, small businesses must keep their networks running reliably at top speeds. At the same time, they need to watch their budgets by reining in IT operational costs and limiting IT investments. For an increasing number of small businesses, the answer to these problems is relatively simple: managed services.

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Made in the USA, again

Finally, some good news. Amidst the standard fare of predictions of the inevitable decline and fall of US manufacturing, an interesting and encouraging 2011 report has been authored by the Boston Consulting Group (BCG) called “Made in America, Again.”

According to the report, “Manufacturing is expected to return to America as China’s rising labor costs erase most savings from offshoring.” As US states become cheaper locations to manufacture goods compared to other developed countries, the report suggests that by 2015 manufacturing in some parts of the US will be just as economical as manufacturing in China.

The key reasons listed are: Read More »

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