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Overcoming Collaboration Challenges: Free Webinar

May 11, 2012 at 5:02 pm PST

Collaboration isn’t always easy. Admittedly, that’s not groundbreaking news.

Free Online Seminar: Wednesday, May 16th at 10 a.m., Pacific

When we were kids, my little brother and I collaborated only when absolutely necessary and only when there was mutual benefit in the end result. Eating broccoli, for instance. We grew up in a “we serve it, you eat it” house. Little brother, being a renegade in many ways from the start, preferred the broccoli stems to the flowers. I preferred the flowers. A simple collaboration and we both accomplished the task necessary to be excused from the table. When it came to eating liver, however, there was no such deal to strike. And, as little brother discovered, climbing a tree to avoid eating liver was not a solution. And cold liver? Worse.

Come to think of it, that’s not too different from business organizations. Read More »

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Are you ready? – Convergence and Cloud calls for changes to how IT operates

I was at Gartner Summit in Las Vegas last week after missing the prior year.  One thing that struck me this year was the increased dialogue around changes IT organizations need to make in their people and processes in order to prepare for both the convergence of IT infrastructure and the move to cloud.  Now I know that analysts have talked about the area of IT operations management for some time but what was different was that customers were talking about it too.

At Cisco Services, we’ve had an increasing number of customers asking us to help them better align their people and process to take full advantage of Cisco’s innovative data center technologies.  This growing interest in change was on full display at Gartner Summit, as both analysts and customers were discussing what change would mean to them.

So what are some of the things you should consider to get your IT organization best prepared for change?  First, you need a leader committed to changing the way your IT runs.  The CIO at Seattle Children’s Hospital, Drex DeFord, says he started by re-setting his organizational purpose, identifying patients as their customers, not employees.  He then focused his strategy on removing complexity from his IT organization, not just on the technology side but in his people and processes as well, to allow IT better flexibility to understand and deliver against their customers’ expectations.

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