This part 1 of the series “10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management” that I’ll be publishing over the next few weeks–I hope! (The boy is nothing if not ambitious).
1. The service catalog is a tool for driving users to standard configurations.
To get the operational efficiencies we hope to achieve from virtualization and / or cloud computing, we need to establish standard configurations. This is tough, for a couple of reasons.
First, the challenge is the gap between the language of the customer, and the detail needed by the operations group typically generates a lot of back and forth during the “server engineering” process. Instead of having “pre-packaged” configurations, every thing is bespoke.
Instead of having useful abstraction layers and levels, the customer has to invent their own little bit of the data center. This made sense when the new app meant a whole new hardware stack to which the app would be fused to and the concrete poured on it. It doesn’t make sense now.
Second, there’s resistance from customers to adopt standard VM builds. Sometimes the reasons are valid, other times less so. The issue arises because the technical configurations have not been abstracted to a level the user can understand what they get and what’s available for configuration. Nor can they compare one template to another in ways that are meaningful to them.
The service catalog is the tool to help deal with these two obstacles. The service catalog is a useful tool to communicate, in the language of the customer, the different options available from IT for hosting environments.
A service catalog will support multiple views (customer, technical, financial, etc) so that when the customer selects “small Linux” for testing, this generates both a bill of materials and standard configuration options. Once that base is selected, self-service configuration wizards provide both guidance and gutter-rails so the customer is both helped to the right thing and prevented from making errors.
From this customer configuration, the environment build sheet is generated which will drive provisioning and configuration activities or to execute any policy automation in place.
And the catalog allows the VM admins to figure out what their “market” is buying; which is very useful for capacity planning.
Tags: CIAC, Cisco Intelligent Automation for Cloud, cloud, Cloud Management, intelligent automation, orchestration, Service Orchestration, unified management
The cloud battle lines have been drawn out over the past 2-3 years. Is your company getting your CRM from the public cloud? Most definitely! Does your IT shop use one site Service Desk tools or are they using a public cloud provider? Maybe. Did you click the button and put your music in the cloud. Probably.
Many 10’s of billions of enterprise CAPEX and OPEX dollars are spent on enterprise compute and the tools to manage and automate that. IT shops have a very difficult question: Do I invest in building my own private cloud, or do I leverage the public cloud? Many say that a well run private cloud can be cheaper, more secure, and more in tune with internal requirements. Private and Public clouds are vying for your spend and mind share. Who will this battle? How much of a war is this?
Let’s understand that management and automation software has become just as important as your hardware selection as the key ingredient in your compute strategy. This is a war over close to 100B dollars of enterprise and service provide spend.
There is indeed a 3rd player in this war: a company and a service offer that is both pragmatic and in a leadership position. I personally spent close to 6 years in the managed services business earlier in my career and every lesson I learned in managing on-premise, hosted, and private infrastructure for clients all pointed to the most pragmatic approach for how to address client needs: Customer Choice.
News Flash: CSC has selected and is deploying Cisco’s Intelligent Automation for Cloud as the cloud automation engine behind their on-premise private and public cloud offering running on VCE vBlock technology. This is a significant market statement about where infrastructure as a service is going and how to get there. Leveraging the lessons from Cisco IT usage of Intelligent Automation for Cloud (self service, catalog and orchestration) for private cloud management and automation and all the knowledge based best practices that our business unit has harvested over the past 10+ years of experience in automation in public and private clouds, CSC and Cisco and have joined forces in the war. Many other service providers are as well.
If you would like the benefit of a private cloud, but want someone else to operate it, give CSC a call. It will be an intelligent choice for Intelligent Automation from Cisco.
Tags: Cisco CloudVerse, Cisco Intelligent Automation for Cloud, Cisco IT, intelligent automation, orchestration, private cloud, Public Cloud
This is a must read for those who want to deeply understand the philosophy behind Cisco’s automation product portfolio
It should not be news to you that Cisco has invested in software products to drive the management and automation of clouds, datacenters, and applications. Intelligent Automation is the name that we have for the management and orchestration solutions in the Intelligent Automation Solutions Business Unit in Cisco’s Cloud and Systems Management Technology Group.
What is so intelligent about Cisco’s automation products? Besides the official marketing and product management answers, I polled our Business Unit and Advanced Services teams and got the following responses (which I distilled a bit). Oh and by the way, one constraint was that we cannot use Intelligent in the definition of Intelligent Automation (harder than you might think).
The top winners for the best contributions are: Oleg Danilov (Solution Architect), Mynul Hoda (Technical Leader), Peter Charpentier (Solution Architect), Frank Contrepois (Network Consulting Engineer) and Devendran Rethinavelu (QA Engineer).
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Tags: automated provisioning, Cisco CloudVerse, Cisco Intelligent Automation, data center, data center provisioning, intelligent automation, orchestration, self-service
Please be aware that this product is no longer sold.
As Jason Schroedl announced, http://blogs.cisco.com/datacenter/announcing-the-new-cisco-intelligent-automation-for-cloud-starter-edition Cisco’s Intelligent Automation Solutions Business Unit, in conjunction with the Unified Computing System has just announced a solution for customers of UCS and vCenter that want a Cloud Automation system that can perform both Physical and Virtual server provisioning. It is called the starter edition for a reason. We find that many customers are not sure what they want from their cloud and are looking for a great place to start. This is not what I call the “starship enterprise” of clouds. It is the first step that a company will take on their cloud journey.
See my previous blog for some key concepts of success cloud deployments: http://blogs.cisco.com/datacenter/five-things-that-successful-cloud-deployments-have-in-common/ and on my cloud owner manifesto for successful cloud builders: http://blogs.cisco.com/datacenter/cloud-owner-manifesto-12-habits-of-successful-cloud-builders/ .
Let’s look at typical cloud deployments.
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Tags: automated provisioning, Cisco CloudVerse, Cisco UCS, Cisco UCSM, cloud, data center provisioning, devops, devtest, intelligent automation, orchestration, private cloud, self-service, server provisioning, starter edition
Please be aware that this product is no longer sold.
Introducing Cisco Intelligent Automation for Cloud – Starter Edition. Or as I like to call it, My First Cloud.
I’ve written in the past of cloud being journey to a new operational model and thus makes demand on the technology, process and organizational model. It changes the relationship between the provider and the consumer of a service.
This operational model is one with resource pools available on demand, metered, pay as you use. The reality for many enterprises is this is aspirational and not a realistic first step.
Today, he resource pools are funded by department, there’s no automation or self-service to meet the on-demand self-service aspect of cloud.
And there’s lots of fears beyond security; like the fear of rampant waste and capacity outages.
There’s also the issue of complexity and where will the skills to do service design and automation will come from? Global 2000 companies can easily afford big ticket consulting engagements, but smaller ones can’t.
The channel is key to serve the rest of the market but where are the channel partners for cloud?
So complexity and lack of expertise, in our view, were seriously hindering the adoption of cloud operations.
Our response is the first in a series of products to bring cloud operations capabilities to different market segments. For example, the needs of a mid-size organization are very different than the needs of global enterprise and different again from a service provider.
Even in service provider, there are huge differences in operations and scale between traditional managed hosting provider, an outsourcer, a webscale company and a national telco or network provider.
So the way to simplify delivery for midsize business, enterprise departments or smaller managed hosting provider is to embed an operational model, pre-packaged automation and a set of competent channel partners that can quickly and inexpensively turn on your first cloud at a reasonable price.
This is what Intelligent Automation Starter Edition represents: a simple, inexpensive way to get to a customer’s first cloud.
Customer’s can use it to learn how to operate the first basic offering; also, it’s upgradeable to Cisco’s Intelligent Automation – Standard Edition when the customer needs additional, more sophisticated service offering
I recommend start with a video demo. Information page is here.
Jason wrote about it, so head there as well
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Tags: Cisco, Cisco Intelligent Automation for Cloud, cloud, Cloud Management, data center, intelligent automation, orchestration, unified management