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The Most Boring Service We offer … And how to bring down a data center in one easy snip!

I do enjoy the (sometimes irreverent!) perspectives of some articles on data center in the UK publication “The Register“, and the story of how a data center change went wrong made me laugh, cringe and cry at the same time – the change being when an electrician cut the wrong wire and brought down a 25,000 square feet data center!!!

It Only Takes a Snip ... The Case for Change Support

It Only Takes a Snip … The Case for Change Support

 

Let’s have a look at what went wrong here, and then I’ll relate this to one of our more fundamental services, that of “change support”. Some may call this a “boring” service option, however “fundamental” is much more appropriate, as the following story will show.  Finally, I’ll point you to a free white paper to illustrate the cost benefits.

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Point of View: Optimisation, Monetisation and Customer Privacy

PJ PhotoGuest blog from Paul Jesemann, Cisco Solution Consultant, Mobile Architecture, APJ

In June, a mobile operator in India was accused of spying on its customers by inserting a javascript in browsing sessions on its 3G network. The service provider admitted it was using a solution to help customers keep track of data usage, yet in press and blogs, concerns were expressed about it being a privacy breach, and a means to track subscriber browsing data for monetisation purposes.

Instead of unnecessarily debating the incident as such, maybe a Read More »

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Your Design Engineers Need Support and ‘Expertise on Tap’ Too!

If you are involved in designing, supporting or managing a data center, you will undoubtedly rely on technical support services from one or more vendors.  Running your data center, there is always the risk of a hardware failure or being impacted by a software defect.  While relatively rare, hardware does occasionally fail unfortunately.  However you undoubtedly have technical support in place to deal with such problems.  You may have invested in a few extra switches as backup, you may also have failover mechanisms in place.  Almost certainly you will have a support contract in place with your Cisco partner or with Cisco, so you have break/fix expertise on tap for when something goes wrong.   This is critical support for your business, no debate from me.

Engineer Under Stress!

Engineer Under Stress!

Now, arguably the most important resource you have in your data center is not so much individual switches, routers or servers.  It’s your engineers, those who design and support your data center.  If they have a problem, where and how do they get help?  Who helps them when they are stretched?  When business pressures are telling?  Of course, their colleagues and managers can and will help.  Where, however, can they tap into additional sources of expertise so that they can become even more productive for you?  This is where Cisco Optimization Services come in – including our award-winning Cisco Network Optimization Service (or “NOS” for short), Collaboration Optimization Service, and the one I’m involved with, Cisco Data Center Optimization Services.

 

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Cox Communications and Cisco Jointly Present on Innovations in Network Monetization and Optimization

Project Illustrates How Software Defined Network (SDN) and Network Functions Virtualization (NFV) Work in Concert to Enhance How Networks are Designed, Operated, and Monetized

Last week, I blogged about some joint research with Cox Communications related to our Evolved Services Platform (ESP) and NFV efforts. Another collaborative took place at the Society of Cable Telecommunications Engineers (SCTE) at their Cable-Tec Expo 14 event in Denver.

Loukas Paraschis, a Technology Solutions Architect at Cisco, co-wrote a paper (entitled SDN and NFV in Business Services) with Mazen Khaddam, Principal Lead Network Architect at Cox Atlanta.

SDN and NFV Value in Business Services: Innovations in Network Monetization and Optimization from Cisco Service Provider

The paper provides a comprehensive summary of Cisco’s SDN, NFV, and open source vision with the Cisco Evolved Services Platform (ESP). It specifically validates the service provider’s need for solutions that provide desired business outcomes for applications running across multiple domains (such as WAN and data center), and provides detailed use cases for the WAN Automation Engine (WAE).

The paper Read More »

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Governing the World of Many Clouds with Cisco Cloud Consumption Optimization Service

CIOs face a scary reality. They only know about 5-10% of the cloud applications that are being used within their organization. This shadow IT is ripping holes in their security strategies. In fact, a recent Forrester study cited that 43% of respondents said they believed shadow IT practices were major threats to their respective organizations. And, as the fallout from recent high-profile attacks have shown, both IT and business leaders will face the consequences if a security breach occurs. CiscoCloudConsumptionOptimization

To help leaders uncover shadow IT, we launched Cloud Consumption Assessment Service in January. But discovering shadow IT is only the first step that organizations need to take to manage cost and risks. Moving to cloud compels customers to build in-house clouds and learn to broker services from public cloud providers.

In my last blog, I outlined the need for customers to implement a new lifecycle approach for managing cloud—one that implements the processes and tools to govern cloud services from end-to-end across public, private, and hybrid clouds. Many organizations are beginning to set up dedicated organizations to manage and govern cloud adoption. Recently, the BBC set up a group composed of IT delivery team, security architects, lawyers, infrastructure experts and user communities to manage the purchase and use of cloud computing in their organization.

Establishing a new approach to managing clouds requires a big change. In my conversations with CIOs and IT leaders, many share that they lack the know-how, processes, and tools to effectively manage public, private, and hybrid cloud services.

To help customers deal with these challenges, we are introducing Cisco Cloud Consumption Optimization Service. This annual subscription service helps customers govern their cloud adoption from end-to-end and continually monitor cloud use.

Our cloud experts will help customers establish policies, processes, and tools to govern cloud services based on Cisco IT’s experience of managing more than 1,000 cloud providers. Throughout the year, we will help organizations implement policies to manage cloud providers and enforce security and compliance, develop their hybrid cloud service strategy including a technology and budgetary roadmap, set up a cloud program office, establish a approved vendor list, and more.

With this service, IT can rapidly evolve into a broker of cloud services internally. By doing so, organizations can launch cloud service faster and meet the needs of business groups. Additionally, the service can help organizations reduce cloud costs more than 10-15 percent, manage business risks and ensure regulatory compliance, and continually monitor cloud services and spot trends over time.

You can learn more about Cloud Consumption Optimization Service at: www.cisco.com/go/cloudconsumption

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