It Only Takes a Snip … The Case for Change Support
Let’s have a look at what went wrong here, and then I’ll relate this to one of our more fundamental services, that of “change support”. Some may call this a “boring” service option, however “fundamental” is much more appropriate, as the following story will show. Finally, I’ll point you to a free white paper to illustrate the cost benefits.
Over the years, as we’ve used this framework to analyse customer IT, data center and cloud challenges, we’ve evolved and tuned the framework. You can learn more about Cisco Domain Ten, in the video below as well as my original blogs, which are still very relevant.
How then, do you know if a Cisco Domain Ten would help you in your data center, cloud and broader IT initiatives? How do you know if you should be making a Cisco Domain Ten workshop one of your new year’s resolutions for 2016?
It’s hard to believe but it’s ten months since I first blogged on Cisco Domain TenSM, which is Cisco Service’s framework to guide you on your path to data center and cloud transformation. I’ve now covered all ten domains of this concise and powerful model. I’ll now collect all articles – including my most Cisco Domain Ten article around the breadth of SDN adoption challenges – into this one article as a useful summary. So forgive the brevity and please do dive into the links/URLs for more information if indeed you missed these articles first time. And if you’ve read every article and watched our VoDs, please do let me know what you thought of the series – oh, and thanks!
Going back, now, I started in December 2012, with our launch of Cisco Domain Ten, where I set the focus for my series of articles as cloud transformation. Let me summarize each article with (and for those that know me you’ll know this is a struggle ) just one sentence with the key message from each blog/domain.
So, with this blog, the end of my Cisco Domain Ten(SM) journey approaches. Starting back in December, I’ve now covered each of the ten domains in our Cisco Services’ framework for data center transformation. A few weeks back, I discussed some of the challenges you may face in Domain 9: Security and Compliance, and it’s now time to discuss Domain Ten: Process and Governance, and the overarching challenges of operations management. This is a hugely important topic so in this case I’ve split my blog into 2 parts, with this part (a) focused on your challenges, and the subsequent part (b) aimed at outlining how we in Cisco Services can help you address these operations management challenges.
Domain Ten: Process and Governance aka Operations Management
The Cisco Domain Ten framework applies as much to service provider data center transformation as it does to business (enterprise) data center transformation. In my Cisco Domain Ten series, I’ve often focused on enterprise challenges, so for this blog, I’ll focus on the operational challenges I’ve observed at first hand in the service provider environment. That said, most if not all points I raise in this article will be equally applicable to enterprise/business and public sector data center operations.
Recently I blogged on the rise of UCS and my own perspectives joining Cisco Data Center Services around the launch of Cisco UCS back in March 2009. I then posed a quick poll on the Cisco Data Center Facebook page, with a number of options, asking which of these options did we in Cisco Data Center Services *not* offer to our customers today. Thanks to all who took the time to answer the poll. So let’s look at the summary of our services I presented in my previous blog (diagram below), and let’s discuss what you said via the poll.
Cisco Data Center Services Portfolio Evolution 2008-2012