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Flipping the 70-30 IT OPEX Model On Its Head

In today’s always on and connected, Internet of Things environments, IT is taking center stage to optimize business operations.

Many IT organizations allocate 70% or more of their budgets to simply keeping their operations up and running. It’s been like this for a long time, and there are many good arguments for this approach. After all, when IT stops working, business grinds to a halt.  The penalty for failing to keeping things moving is often swift and unpleasant.

ScottClarkDCBlogMarch2015quoteAt the same time, most CIOs will admit that they are increasingly being pulled in several directions at once.  In addition to keeping the uptime ball in the air, as a CIO you must juggle an accelerating onslaught of new demands.  Like the push towards video, mobile, data analytics, and cloud.  Plus the exponential increase in Internet traffic that means your networks never seem to be fast enough.  And no IT executive wants to see their organization on the evening news in connection with the latest data security breach.

As a CIO, you should be asking your IT vendors how they can help reverse the 70-30 ratio in your shop without downgrading its performance.  How do you transition to spending less on day-to-day operations?  And, what’s the best way to direct a bigger share of IT resources toward addressing the expanding needs of the internal lines of business with more innovative solutions? Read More »

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Punch the Data Center Accelerator and Maintain Full Control

Every organization needs more from their data centers, such as faster services and data analysis for real-time decision making.  The unprecedented expansion of data is a major driver of rapid data center transformation.  Consider these statistics:

  • 90% of all data in the world was created in the last three years
  • Data centers handled 214 exabytes of data per month in 2012 and that is expected to grow to 644 exabytes per month by 2017

Just trying to image 214 exabytes of data is like trying to imagine how much money a trillion is.  Bottom line:  it is a lot of data!

Given that upward of 70% of what data centers do today is still about processing data, and IT budgets are at best flat, organizations have to become more efficient.  They need newer, better ways to process data and deliver data center services, increase application performance and increase operational efficiency.

Cisco understands this problem.  The combination of Cisco UCS Director and UCS Invicta allows your organization to deliver services faster, increase application performance and deliver those operational efficiencies everyone is seeking.   We created a nice video illustration to explain:

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How Collaboration is Increasing Revenue for Manufacturers

In my last blog post, I discussed how mobile collaboration is bringing flexibility to the manufacturing industry, offering transformational benefits in a variety of functional areas including R&D, operations, customer service and sales. Today, I want to take a deeper dive into not just how collaboration can reduce cost, but how it offers manufacturers the potential for real revenue growth.

Mobility Makes Real-time Impact_Cisco Manufacturing

The Opportunity
Along with rapid acceleration of the bring your own device phenomenon and the forecast that there will be 1.4 mobile devices per capita by 2017, it is becoming increasingly obvious that the manufacturing workforce is evolving and going mobile.  Yet, many manufacturers are still trying to substantively leverage collaboration and take full advantage of its benefits in a way that impacts the bottom line.

One key opportunity is to use collaboration to better connect product experts and customers. However, without effective collaboration tools, it can be difficult for sales to broker this communication. Mobility solutions enable sales teams and customers services reps efficient access to newly connected plant floor expertise, helping facilitate customer product questions in real time via phone call, text, e-mail or even videoconference. Not only is customer satisfaction improved, but also sales conversion rates increase when the salesperson or service rep secures answers to difficult customer questions before the competition can.

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Big Business from Big Data

“Dad, how many mobile phones were sold last year in the whole world?”

“Is this a trick question? Well, there are about 7 billion human beings on earth. Assuming every…”

“No, no—give me a number.”

“Well, I am not 100 percent sure. How many do you think were sold?”

“1.75 billion.”

“How do you know?”

“Dad—it’s on the Internet!”

My 10-year-old daughter left the room, triumphantly. I looked after her—admittedly feeling a little bit jealous. I wanted to be 10 years old again, too. I’d like to grow up with access to any information, available at any time, at the touch of a button. And this is only the beginning. Soon, tailored information will be provided to us proactively, before we even know what to ask for.

It’s easy to forget how incredibly rapid technological development has been. The true uptake of the Internet happened only about 15 years ago. Think about what would happen if your family had to spend an entire week without being connected to the Internet and the constant global interactions to which we have grown accustomed. The next ”big thing” is always around the corner, waiting to disrupt everything we take for granted today.

So what will be the next big thing in technology? This is a topic of endless debate on the Internet, at dinners with friends, and in the trade press, with the discussion often descending deep into the weeds of architectures, capabilities, protocols, and standards. However, for a business executive, the only thing that really matters is the business impact. The only relevant business question is ultimately, “How can I improve my business performance enabled by technology?”

Big Business from Big Data - FINAL

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How Network Performance Management Can Increase Customer Satisfaction

Contributed by David Flesh, Sr Manager, Product Marketing, Cisco Network Management Technology Group

Please join us tomorrow for the upcoming webinar “How to Improve Customer Satisfaction and Operational Efficiency with Performance Management.”

Date: Tuesday, June 28, 2011, 8:00 AM, PDT
Duration: 60 minutes

We know that Communication Service Providers (CSPs) require more robust assurance capabilities to manage complex technology and services that span multiple domains. Operators need to have visibility of multiple network elements in order to enable them to manage the end-to-end quality of real-time services. Register now  to learn how performance management can improve quality of service and increase operational efficiency.

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