Advocacy is a term we have been hearing more often in the recent years. It’s not a new term but one that has been reinvigorated in the context of the online world. Social media is playing an increasing role in the purchase cycle, resulting in more focus on post-purchase engagement on the web.
The Customer Journey Has Evolved:
The post-purchase phase is a key component in building brand loyalty and advocacy. I have borrowed the following graphic to show the evolution of the online customer journey: Read More »
Tags: advocacy, Advocate, ambassador, best practice, brand, challenges, customer, how to, influencer, online, pitfalls, social media, who is
“Get real” about your connections
We’re hearing all the time how no one really talks anymore because we’d rather look at our screens than each other. MIT professor Sherry Turkle says some kids are trying to do both and learning how to maintain eye contact with someone while texting someone else.
“The Flight from Conversation”, The New York Times, April 21st
Turkle’s book “Alone Together: Why We expect More from Technology and Less from Each Other”
A recent study says more young people are even giving up a drivers license when they turn 16 because why should they drive to see friends when they can Facebook or Skype them? In 1983, 69% of 17 year olds had a drivers license but in 2008, it fell to 50%. Among 20-24 year olds, it went from 92% to 83% 25 years later.
“Driving is becoming so last century.” The Associated Press, April 6th
Why’s this important? Because being connected doesn’t always provide us with the human connections we crave. In a USA Today piece, the authors of a new book called “The Face-toFace Book: Why Real Relationships Rule in a Digital Marketplace” say 75% of conversations (in the US) still happen face to face, and that the rise of social media has led to a reduction in mostly” email conversations”. They say we talk about what’s ‘cool’ online and about real life experiences when we’re physically together.
This doesn’t mean it has to be all or nothing! Put those online connections to work. Try a tweet up, Meetup or something really new.
Are you into food? The Meetup equivalent is grubwithus.com where you join groups and see what “social meals” are scheduled at your local restaurants. Culturekitchen.com features underprivileged women who are master chefs of a particular ethnic cuisine. You go into their home and learn to cook the real thing (from Ukranian to Thai).
Travel and activities
Find something new to do with others on Vayable and give “drinking whiskey on wheels” a try. It’s a way for locals to share their expertise (and get paid for it) which means your guide of the Farmers Market is someone who actually goes to it. Airbnb is similar but where people share their home (boat or castle) for a price.
Want to go international?
Wander is an iPhone app that connects you with ‘pen pals’ by using Instagram (30 million users worldwide). You post a picture of the Caltrain in Palo Alto, California and your pen pal posts a picture of a train in Korea. After a week learning one person’s culture, you move on to a new friend.
More mobile platforms
If you’re open about your whereabouts, Arrived notifies friends when you’ve arrived at a meeting or a ball game. (No checkins required.) And Highlight notifies YOU if another Highlight user is within a football field or so of your location. The closer a person is, and the more interests, friends or history you have in common, the more likely you’ll be notified.
Remember, life is all about balance. We either use our time online to enrich our lives or it’s time spent just looking at a screen. I’ll be trying out grubwithus and Vayable soon and will write about my experiences. I appreciate all your comments!
Tags: iphone, online, social media
With the introduction of WebEx Mobile and our new high-quality video, we’ve received some great reviews.
Our VP, June Bower, did a terrific audio interview with Boot Camp which has generated a bit of buzz on Twitter as folks learn more about what WebEx can do. Take a listen and see what you think. Listen here>>
From PC Magazine:
With millions of users and 15 years of experience, WebEx is the oldest, best-known popular web-conferencing solution on the market.
You might assume that years of market dominance would have tempted Cisco to rest on its laurels, but not so. Read More>>
The article goes on to review our new features and Read More »
Tags: June Bower, meetings, online, PC Mag, VentureBeat, WebEX, Webinars
Many companies are starting to hire journalists, or experienced columnists with domain knowledge, to help them increase the appetite for and influence of their corporate blogs. Without a doubt, your storylines must be of interest to your target audience and contain meaningful substance within your editorial text. Yes, this is a no-brainer. But there are other things you can do to increase your reach if you’re a big company, or get noticed if you’re a small company. Consider guest blogging. Better yet, consider self-publishing on major media sites.
Huh? Guest blogging just means that you plug into an already existing blog on a third-party site. Self-publishing on major media sites is a different animal. The Service Provider Marketing organization at Cisco has been using a hybrid model of offering traditional press releases to editors and self-published content themselves for about a year. “It’s not paid media and it’s not a typical blog post”, says David Deans (@dhdeans), the champion of self publishing in Cisco’s Service Provider Marketing group. Then what is it? Read More »
Tags: best practice, best practices, content marketing, editorial, how to, media sites, online, self pub, self publishing, site, social media, text