Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
- In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
- In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
- Cisco IT has had a 52% increase in devices and 16% more users
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Tags: aaron chiles, Android, blog, byod, case, caseload, cisco on cisco, Cisco WebEx Social, coc-collaboration, collaboration, community, Help, information technology, iPad, iphone, IT, mac, mobility, onboarding, PC, support, WebEx Social, wxs
“Applications?” I hear you say. “Why are Cisco talking about application? They’re a networking company!?” If this is what you are thinking, I’m glad you are reading this blog. As we’ve broadened to be an IT company, we in Cisco Services have been quietly building our application migration capability for the past 2 years. And with cloud, as the leading designers of cloud IaaS infrastructure, we in Cisco Services are in a unique position to help you migrate applications to the cloud, where the skillsets required are not only application migration, but a deep understanding of how to enable your applications to genuinely exploit the capabilities of your cloud infrastructure.
Which takes me to the subject for this blog, Domain 8 in the Cisco Domain TenSM framework – Applications, following on from my Domain 7: Platform discussion the other week. In our view in Cisco Services, (business) applications are the primary reason for the existence of the data center. Applications drive so many of the decision in the other facets of the data center. And when it comes to cloud (which is my theme for this Cisco Domain Ten series), there are additional considerations related to migrating applications to the cloud. Let’s discuss some of these in this blog.
Cisco Domain Ten: Domain 8: Applications
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Tags: Application migration, Cisco Domain Ten, Cisco Services, cloud_computing, data center, onboarding
This is the third blog in the Cisco Partner Talent series, helping partners attract, develop, and retain the right people with the right skills at the right time. Last month’s blog shared talent attraction tips. This month’s blog post goes into detail about stage three of the Cisco Fit4Talent Employee Lifecycle: Onboarding.
Maybe I was wrong. Maybe he wasn’t so bad. Maybe we should get back together.
Many of us have thought something like this at some point in our lives. But you might be surprised to learn that your new employees are having these same thoughts about their previous organization—and often from day one on the job
In many cases, new employees haven’t broken their emotional ties with their previous employers, nor established new ties with you. Humetrics, a talent recruitment and retention specialist, recently conducted employee exit interviews on behalf of a client, and found that as many as 20 percent of that client’s employees would consider returning to their former employer.
The reason? They said that hadn’t yet developed an emotional attachment to their new employer. And having that emotional attachment is critical, according to Humetrics, because emotionally-connected employees are the predictor of business outcomes such as productivity, profitability, customer engagement and turnover.
How can Cisco Fit4Talent help partners?
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Tags: Cisco, Cisco Fit4Talent, fit4talent, onboarding, partner, talent