Cisco Partners are the backbone of a global, scalable and consistently excellent Cisco customer experience. And, just as we work to make improvements that will ensure our customers are always delighted with their Cisco experience, we also pay special attention to the unique Partner experience. This ensures we are best enabling you to deliver the right solutions to solve our customers’ most complex business challenges.
We’ve heard you say that our online tools are too complex and too disconnected. You’ve told us you want a seamless online experience that helps you do your job faster and better, without frustrating and potentially costly delays. To that end, our Partner team is rolling out tool improvements, taking into account your specific feedback and distinct needs. I’ve invited Jennifer Petty, Director of Cisco’s Partner Experience Transformation team to give an update and explain some of the improvements.
By Guest Author Jennifer Petty
Using Cisco’s Partner tools can put your multi-tasking skills to the test. For example, there’s an online tool to register for a program, another to check sales figures and yet another to get quotes. We know this is not an ideal experience and we want to simplify this for you in every way possible. A redesign is underway to streamline the user experience with all our Partner tools. It will take some time to complete, but we have a few early changes to share with you. Read More »
Tags: onboarding, partner experience, pricing optimizaion, registration, we-are-listening
Mobile World Congress (MWC) 2014 was the largest mobile industry exhibition in the world, where over 1800 companies showcased and launched their latest products and services. This event was visited by over 85,000 attendees from over 200 countries around the world, to learn, network, inspire and innovate. Providing them seamless and robust data network was the first priority. GSMA , Fira de Gran Via and Cisco took this challenge to provide them next generation Wi-Fi experience with seamless connectivity and onboarding using Hotspot 2.0 service on the top of baseline free Wi-Fi service.
Hassle and risk are the two key factors involved in connecting free public Wi-Fi. When you are traveling in the different countries, you get off the plane and turn on your cell phone… and within few seconds you get connected to the cellular network. There is no need to search for a suitable network manually (hoping it’s not rigged by a hacker), then enter long password or credit card details to pay for the service. But unfortunately connecting to Wi-Fi is not that simple. Hotspot 2.0 Service addresses these problems by automatic network discovery and selection, seamless network access and secured authentication for the Passpoint certified devices.
Fira Gran Via, Barcelona, the venue of MWC 2014 is a massive 280,000 meters2 (Three Million Square Feet) facility with 8 grand exhibition halls, conference rooms, multiple outdoor areas and restaurants. Read More »
Tags: #MWC14, barcelona, cell, cell phone, cellular, cellular network, Cisco, connectivity, data, device, experience, fira de gran via, GSMA, HDX, high density, Hotspot, HS2.0, mobile, mobile world congress, mwc, network, onboarding, Passpoint, public, seamless, technology, wi-fi, wifi, wireless
As the famous saying goes, “Good things come to those who wait”. Delayed gratification – person’s ability to forgo a smaller reward now for a larger reward in the future – has been linked to better life outcomes as demonstrated by the often cited Stanford Marshmallow experiment and others. In most cases though, it requires a degree of self-control not easily achievable in today’s fast paced, ever-changing world with new mobile devices, protocols and technologies.
If you are one of the Cisco Wireless customers currently deploying Release 7.0 MD and waiting for the next Cisco Wireless Software Maintenance Deployment Release, the wait is over!
Release 220.127.116.11 has achieved Maintenance Deployment (MD) status.
Release 18.104.22.168 is the recommended MD release for all non-802.11ac deployments. For 802.11ac deployments, Release 22.214.171.124 (Release 7.6 Maintenance release 1) is the recommended release.
For additional details on Software Release Recommendations and Guidelines, see Guidelines for Cisco Wireless Software Release Migration
Below are top 10 reasons (in no particular order) to upgrade from the current 7.0 MD release to the latest 7.4MD Release.
10. FlexConnect (improved and rebranded H-REAP) with efficient AP upgrade across WAN, BYOD policies support, Flex ACLs and split tunneling. Read More »
Tags: 11ac, 802., 802.11, access point, ACL, analytics, AP, App, Apple, application, Bonjour, byod, Cisco, client, controller, customer behavior, deploy, device, flex, flexconnect, guideline, H-REAP, High Availability, hop security, IPv6, L3 domain, licensing, maintenance deployment, management, MD, migration, mobile, mobility, network, onboarding, outage, Packet, packet optimization, policies, policy, protocol, recommend, release, scale, security, services, SKU, software, split tunneling, standby, stateful switchover, support, technology, tunneling, upgrade, virtual, virtual footprint, WAN, wi-fi, wifi, wireless, WLC
One of the interesting and challenging aspects of working in the Mobility space is the sheer pace at which the industry is moving. I’m fortunate to work with many Customers in EMEA to help support and shape their strategy towards Mobile technology. A great example of this has been the reaction to BYOD.
The influx of personal devices into the Enterprise caused by the BYOD trend poses numerous challenges to IT Departments. Understandably, initial reaction was to focus on network and device level Security.
Cisco responded by introducing a BYOD Solution to remove some of the burden from IT Departments and provide them with a central point for managing many aspects of the BYOD lifecycle: onboarding, device profiling, authentication, authorization, offboarding and self-service management.
Almost at the same time, a new industry segment was created: Mobile Device Management. The intent of MDM systems is Read More »
Tags: authentication, authorization, business, byod, device, Enterprise, IT department, MDM, mobile device, Mobile Device Management, network, offboarding, onboarding, profiling, security, self-service management, trend
When was the last time you looked at your mobile device? Minutes ago? Seconds ago? We can’t seem to live without them, and in the consumer space, new mobile services are popping up it seems faster than your Twitter feed can handle. Below are mobile consumer services trends from the latest VNI Service Adoption Forecast (2012 – 2017) – you can see Mobile SMS, Mobile Commerce, Mobile Video, and Mobile Social Networking are on the rise, as is the number of devices per consumer.
Many organizations are looking for ways to leverage this upward trend in mobility and innovative mobile services for business benefit – whether it be for increasing customer satisfaction and communicating how the general population wants to receive communication, or offering Wi-Fi so users are able to consume the mobile services they want.
Cisco has made a big investment in mobile location-based services (LBS) over the past year with the introduction of the Connected Mobile Experiences (CMX) solution. CMX enables mobile users to adopt new innovative mobile services with an added benefit of relevance. Businesses can conduct mobile commerce, send texts, extend mobile video, or integrate mobile services with social media now based on the user’s location. Read More »
Tags: application, architectural approach, consumer, customer satisfaction, devices, ecommerce, innovation, innovative, lbs, line-of-business, location, location based services, location-based, mobile, mobile device, mobile LBS, mobile service, mobility, network, onboarding, Smart phone, social networking, trend, user experience, video, vni, wi-fi, wifi, wireless