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	<title>Cisco Blog &#187; omnichannel</title>
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		<title>Next Generation Wealth Management: Mobile Technology Enhances the Customer Experience</title>
		<link>http://blogs.cisco.com/financialservices/next-generation-wealth-management-mobile-technology-enhances-the-customer-experience/</link>
		<comments>http://blogs.cisco.com/financialservices/next-generation-wealth-management-mobile-technology-enhances-the-customer-experience/#comments</comments>
		<pubDate>Mon, 20 May 2013 12:00:07 +0000</pubDate>
		<dc:creator>Steve Ridder</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[customerexperience]]></category>
		<category><![CDATA[omnichannel]]></category>
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		<category><![CDATA[wealth management]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=113856</guid>
		<description><![CDATA[The wealth management industry is under transformation. In an effort to win back trust, attract new customers and retain existing [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customers Desire More Personal Service From Their Banks</title>
		<link>http://blogs.cisco.com/financialservices/customers-desire-more-personal-service-from-their-banks/</link>
		<comments>http://blogs.cisco.com/financialservices/customers-desire-more-personal-service-from-their-banks/#comments</comments>
		<pubDate>Thu, 02 May 2013 16:00:52 +0000</pubDate>
		<dc:creator>Al Slamecka</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[branch]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customerexperience]]></category>
		<category><![CDATA[delivery channel]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[personalized service]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=112219</guid>
		<description><![CDATA[Some might argue that retail banking is known more for its inconveniences than its convenience. As an example, the common [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>The Future of Payments and Commerce: Digital Payment Strategies in the Age of Omnichannel Banking</title>
		<link>http://blogs.cisco.com/financialservices/the-future-of-payments-and-commerce-digital-payment-strategies-in-the-age-of-omnichannel-banking-2/</link>
		<comments>http://blogs.cisco.com/financialservices/the-future-of-payments-and-commerce-digital-payment-strategies-in-the-age-of-omnichannel-banking-2/#comments</comments>
		<pubDate>Fri, 26 Apr 2013 12:00:12 +0000</pubDate>
		<dc:creator>Philip Farah</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[digital banking]]></category>
		<category><![CDATA[digital channels]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[mobile banking]]></category>
		<category><![CDATA[mobile payments]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[omnichannel banking]]></category>
		<category><![CDATA[omnichannel branch]]></category>
		<category><![CDATA[online banking]]></category>
		<category><![CDATA[payments]]></category>
		<category><![CDATA[social payments]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=111365</guid>
		<description><![CDATA[Banks, for the most part, have realized the importance of mobile as a channel. Across the globe, empowered executives are [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/the-future-of-payments-and-commerce-digital-payment-strategies-in-the-age-of-omnichannel-banking-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Importance of the Omnichannel in Financial Services</title>
		<link>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/</link>
		<comments>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/#comments</comments>
		<pubDate>Thu, 25 Apr 2013 17:00:03 +0000</pubDate>
		<dc:creator>Will Bunge</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=111303</guid>
		<description><![CDATA[Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Recap of Cisco at Next Generation Insurance Summit and Best Practices in Retail Financial Services Symposium</title>
		<link>http://blogs.cisco.com/financialservices/recap-of-cisco-at-next-generation-insurance-summit-and-best-practices-in-retail-financial-services-symposium/</link>
		<comments>http://blogs.cisco.com/financialservices/recap-of-cisco-at-next-generation-insurance-summit-and-best-practices-in-retail-financial-services-symposium/#comments</comments>
		<pubDate>Thu, 28 Mar 2013 13:00:13 +0000</pubDate>
		<dc:creator>Kathryn Truesdale</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[multichannel]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=107755</guid>
		<description><![CDATA[Cisco attended the <a href="http://www.nginsurancesummit.com/">Next Generation Insurance Summit </a> (March 11-13) in Newport Beach, CA and the <a href="http://www.americanbanker.com/conferences/retail/">Best Practices in Retail Financial Services Symposium</a> (March 13-15) in Carlsbad, CA. Some of the top [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/recap-of-cisco-at-next-generation-insurance-summit-and-best-practices-in-retail-financial-services-symposium/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Viewpoints:  Industry Experts Share Their Perspectives on the Financial Services Industry</title>
		<link>http://blogs.cisco.com/financialservices/blog-series-introduction-viewpoints-industry-experts-share-their-perspectives-on-the-financial-services-industry-posted-by-al-slamecka/</link>
		<comments>http://blogs.cisco.com/financialservices/blog-series-introduction-viewpoints-industry-experts-share-their-perspectives-on-the-financial-services-industry-posted-by-al-slamecka/#comments</comments>
		<pubDate>Fri, 08 Mar 2013 14:00:36 +0000</pubDate>
		<dc:creator>Al Slamecka</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[branch]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=104926</guid>
		<description><![CDATA[Cisco&#8217;s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/blog-series-introduction-viewpoints-industry-experts-share-their-perspectives-on-the-financial-services-industry-posted-by-al-slamecka/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Evolution of Immersive Video in the Retail Bank Branch</title>
		<link>http://blogs.cisco.com/financialservices/99270/</link>
		<comments>http://blogs.cisco.com/financialservices/99270/#comments</comments>
		<pubDate>Tue, 29 Jan 2013 14:00:24 +0000</pubDate>
		<dc:creator>Tom Caddoo</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[branch]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[delivery channel]]></category>
		<category><![CDATA[multichannel]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[retail banking]]></category>
		<category><![CDATA[revenue]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=99270</guid>
		<description><![CDATA[Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/99270/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Big Data Could Spawn a Retail Revolution</title>
		<link>http://blogs.cisco.com/retail/big-data-could-spawn-a-retail-revolution/</link>
		<comments>http://blogs.cisco.com/retail/big-data-could-spawn-a-retail-revolution/#comments</comments>
		<pubDate>Thu, 20 Dec 2012 19:39:37 +0000</pubDate>
		<dc:creator>Ronald van Zanten</dc:creator>
				<category><![CDATA[Retail]]></category>
		<category><![CDATA[Big Data]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[retailer]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=96190</guid>
		<description><![CDATA[Success in retail hinges on a deep understanding of consumers. Anticipating their wants and needs — then offering the right [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/retail/big-data-could-spawn-a-retail-revolution/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Strategies in Retail Banking: Giving Customers Control of How They Bank</title>
		<link>http://blogs.cisco.com/financialservices/new-strategies-in-retail-banking-giving-customers-control-of-how-they-bank/</link>
		<comments>http://blogs.cisco.com/financialservices/new-strategies-in-retail-banking-giving-customers-control-of-how-they-bank/#comments</comments>
		<pubDate>Tue, 11 Dec 2012 14:00:25 +0000</pubDate>
		<dc:creator>Jason Bettinger</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[branch]]></category>
		<category><![CDATA[multichannel]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=94850</guid>
		<description><![CDATA[The trends and challenges with the ever-increasing tech-savvy society we live in today are carrying over into the retail banking [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/new-strategies-in-retail-banking-giving-customers-control-of-how-they-bank/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Satisfied Customers Aren’t Necessarily Loyal Customers</title>
		<link>http://blogs.cisco.com/financialservices/satisfied-customers-arent-necessarily-loyal-customers-3/</link>
		<comments>http://blogs.cisco.com/financialservices/satisfied-customers-arent-necessarily-loyal-customers-3/#comments</comments>
		<pubDate>Tue, 04 Dec 2012 20:19:30 +0000</pubDate>
		<dc:creator>Michael Cantwell</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[channel]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=93905</guid>
		<description><![CDATA[Retention Trumps Satisfaction For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/satisfied-customers-arent-necessarily-loyal-customers-3/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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