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How Network Performance Management Can Increase Customer Satisfaction

Contributed by David Flesh, Sr Manager, Product Marketing, Cisco Network Management Technology Group

Please join us tomorrow for the upcoming webinar “How to Improve Customer Satisfaction and Operational Efficiency with Performance Management.”

Date: Tuesday, June 28, 2011, 8:00 AM, PDT
Duration: 60 minutes

We know that Communication Service Providers (CSPs) require more robust assurance capabilities to manage complex technology and services that span multiple domains. Operators need to have visibility of multiple network elements in order to enable them to manage the end-to-end quality of real-time services. Register now  to learn how performance management can improve quality of service and increase operational efficiency.

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Get Fast, Easy Actionable Information with Cisco Prime Performance Manager

Contributed by David Flesh, Sr Manager, Product Marketing, Cisco Network Management Technology Group

Cisco Prime Performance ManagerA common theme we hear from service providers is the challenge of delivering high-quality services at the lowest possible price. IP Next-Generation Network architectures are increasingly complex to operate with the volume of services growing at an exponential rate. To sustain the cost of deployment and maintain average revenue per user, communication service providers need an efficient management system that provides visibility into network and service performance.

Cisco just introduced a new performance management solution that helps enable service providers to proactively manage their next-generation networks, including service assurance and capacity planning. Cisco Prime™ Performance Manager complements an existing set of network management tools or works completely as a standalone solution. Cisco Active Network Abstraction (ANA) customers like the easy integration and the ability to access service and element performance information from the topology views.

Cisco Prime Performance Manager provides more than 200 pre-generated reports on a wide range of technologies. These reports help operators and network planners answer those questions that keep you up at night; questions such as which devices are over-utilized, what backhaul links are congested, and which services have poor quality or response time. With dashboard views showing network-level availability and utilization reports, operators can quickly identify the most pressing issues impacting the network. Pre-generated reports provide deep visibility into such areas as application traffic, availability of services and devices, IP quality of service, IP protocols, IP service level agreements, resource utilization, and transport statistics.

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Cisco Has a Cool New Network Management Solution – Really?

I recently staffed the Cisco booth at Interop, Las Vegas where we introduced Cisco Prime for Enterprise, a new network management strategy and product portfolio.  I had buttons made that said “Ask Me About Cisco Prime for Enterprise” to help facilitate questions and because I’m a tech marketing geek who likes to wear buttons.

Interop was my first tradeshow since I transitioned to Cisco network management from the Cisco wireless/mobility team where I recently led WLAN management marketing.  I’ve always believed in the value of network management – especially when it’s done right.  As I talked with Interop attendees, two questions kept repeating:

  • What is Cisco Prime for Enterprise?
  • Are you sure Cisco has an innovative network management solution – Really?  As of when?

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Cisco Network Management: Now with New and Improved Management Across the IP NGN

Contributed by David Flesh, Sr Manager, Product Marketing, Cisco Network Management Technology Group

If you’re a network administrator, at times it may seem like the IP network traffic and volume of IP addresses and devices you oversee are increasing at an unmanageable pace.  On top of that, the complexity and size of IP networks continue to expand, and network operators are beginning to transition to IPv6 and introduce new technologies and services into their networks (VoIP, video, cloud computing, virtualization, etc.). Network operators need to accelerate provisioning and simplify service activation.

Given the mission-critical importance of DNS and DHCP services in today’s service provider and enterprise networks, you now face huge challenges with IP address management that must be addressed. Without a fast, reliable, and secure DNS service, subscribers’ broadband Internet access will be compromised. If DNS fails, the Internet will fail. Likewise, DHCP is a core network access technology -- every device must be assigned a unique address when connected to the network, a virtually impossible task to undertake manually.

To effectively address these challenges, network administrators need an integrated solution for DNS, DHCP, IPAM (DDI) to effectively manage IP address growth and help automate the adoption of IPv6.

And that’s just what Cisco is now providing.

As part of its service provider network management portfolio, Cisco is introducing Cisco Network Registrar 7.2 which provides an integrated, scalable, reliable solution for DDI across multiple technologies to simplify management of IP addresses and the transition to IPv6. Cisco Network Registrar is the industry’s fastest and most scalable DHCP server - able to assign more than 47,000 leases per second on a Cisco B-Series UCS platform (and 14,000 leases per second on a non-Cisco hardware platform) and support more than 50 million devices in a single customer deployment.

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TweetChat for Cisco Prime Network Control System: Live Expert Q&A

April 27, 2011 at 4:30 pm PST

With 7.1 billion tablets, smartphones and other mobiles devices entering the market—and many making their way into the enterprise—how can you effectively manage user access over the wired and wireless network? Help your users and their devices get online, stay online with comprehensive visibility into you network.

Join our experts for a live Q&A TweetChat on Cisco Prime Network Control System, and see how we enable converged user, access and identify management across wired and wireless networks.

Win (1) Amazon Kindle or one of (2) $5 Starbucks gift card for simply participating live! Winners will be randomly selected for asking a relevant question, sharing a comment or Re-Tweeting a post with the #ciscowifi hashtag. Read the full terms and conditions.

When?
Tuesday, May 3rd at 9-10am PDT (12-1:00pm EDT)

How?
On the day of the event, follow the conversation with the hastag #ciscowifi on any of the following platforms:

Follow the discussion, contribute questions and submit your own comments by including #ciscowifi with all of your Tweets, regardless of the platform you use.

Who?

  • Saurabh Bhasin (@sabhasin), Product Line Manager for Cisco Prime NCS
  • Scott Simkin (@Cisco_Mobility), Mobility Solutions Marketing
  • Brian Robertson, Mobility Solutions Marketing

Questions / Comments?
You can submit your questions ahead of time by sending a Tweet to @Cisco_Mobility or by commenting on this blog.

What is a TweetChat?
TweetChats are online conversations, held at a pre-arranged time, between a group of Twitter users, and using a specific Twitter hashtag (#ciscowifi) to identify the discussion.

We hope to see you on May 3rd, 2011, 9-10:00am PDT (12-1:00 EDT), just follow the hastag #ciscowifi.

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