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Through the Internet of Everything, You May Never Have to Wait in a Long Checkout Line Again

We’ve all been there. A grocery store, a department store or even a coffee shop, standing in a long checkout line that hasn’t moved for what seems like an eternity. You ask yourself, ‘Is this purchase worth it?’ For one third of customers, the answer is no, if they have to wait more than five minutes. (Source: Brickstream)

But imagine if we could eliminate checkout lines? Well at Cisco – we have! In our latest conversation about the Internet of Everything, we’ve imagined more possibilities with our “Museum of Lasts” campaign – the last traffic jam, the last blackout, the last missed meeting – and yes, the last checkout line.

Increasingly, retailers understand the importance of having both a physical and digital presence – and how the power of the Internet of Everything will digitize those experiences. Thanks to technologies like predictive analytics that sense foot traffic and notify stores when more cashier lanes should open, as well as sensors on shelves that can identify inventory and automatically place orders when low, customers and retailers are becoming closer than ever before.

But will these technologies help retailers improve the customer experience? Will the Last Checkout Line ever become a reality? I believe the answer is yes. Last month, I shared results from a recent Cisco study that highlighted unique insights about shopping behaviors among U.S. and U.K. consumers. In this digital age, it’s absolutely critical for retailers to provide “hyper-relevant” experiences. Shoppers don’t want to be sent coupons for diapers if they don’t have children; retailers need to understand the reason and context behind each consumer’s shopping experience and react accordingly.

Some of the key findings from the study emphasized that shoppers do not want to wait in a long line. Seventy-seven percent said that they would use checkout optimization to receive estimated wait times, while 60% would scan product bar codes using their smartphone and then pay at a self-service kiosk. These are the types of digital experiences that shoppers are looking for – and will help eliminate the checkout line!

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Höganäs North America chooses Cisco over Motorola, Nortel, Avaya, and others – Part 1

Don’t you just hate it when you drop your phone and it just stops working? My last phone fell out of my top pocket when I leaned over our pool and even though I got it out in less than 10 seconds and tried to dry it out, it was toast. Well, soggy toast I suppose.

There are times when you need something more. If you’re a manufacturer and you need some ruggedization then you might find it advantageous to look at the Cisco offerings. There are rugged versions of several products: switches, wireless access points and IP phone handsets to name just three. In the video I talk about one of them, the 7925G-EX handset that has been available for a short while now, and is being increasingly adopted by customers.  Read More »

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Leading the Charge in the DOCSIS Revolution

It was only a matter of time before DOCSIS 3.0 swept the cable industry. The benefits that DOCSIS 3.0 IP capabilities can deliver—more content, more mobility, more personalization, all at a lower cost—are simply too great to ignore. That industry evolution is now picking up speed, and I’m happy to report that Cisco is leading the pack in DOCSIS 3.0 technologies.

LightReading recently published quarterly market share estimates for August 2011. The upshot: Cisco is maintaining “a hammerlock” on the CMTS market, with a global market share of about 60 percent.

ACG Research (ACG Market Release 2Q11 Worldwide Video Infrastructure) found similar results, stating that Cisco’s CMTS market share grew by nearly 3 points last quarter to a commanding 65.8 percent of the market. Read More »

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