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Take Advantage of Mobile Cloud. What Are You Waiting For?

September 23, 2014 at 8:00 am PST

As organizations seek ways to maintain real-time connections with their workforce and customers in an increasingly digital and mobile-centered world, the growth of mobile cloud will be a major force in shaping the business landscape and future tech decisions. The first blog post in this series, by Padmasree Warrior, explores how the convergence of mobility and cloud will deliver unprecedented transformation for all organizations. The second blog post in this series, by Sujai Hajela, answers the question of what mobile cloud really is and how it continues to provide new business opportunities. In the third post, Joe Cozzolino looks at what mobile cloud means for service providers and enterprises. In the fourth blog, Michael Fuhrman discusses the need for end-to-end security in a mobile cloud environment. And finally, this post will discuss actions that CXOs should take concerning cloud technology.  

Our recent mobility landscape study showed that organizations are looking for ways to maintain real-time connections with their workforce and customers in an increasingly digital and mobile-centered world.  The growth of mobile cloud is a major force in shaping the business landscape and future tech decisions. This blog series explores how the convergence of mobility and cloud will deliver unprecedented transformation for all organizations.

In this final post, Hans Hwang outlines two case studies where clients have used the reach of mobile cloud to improve customer interactions using real-time technology and results and speaks directly to business leaders on how to achieve the results they desire from mobile cloud technology.

In this series, we have covered a lot about what mobile cloud is and its capabilities, but can mobile cloud give you a return on your investment? As a Services leader, I see a lot of opportunity for you to get going with mobile cloud as a differentiator for your business. I’d like to close by talking about business outcomes. What is it you’d like to achieve? Increased efficiency? Reduced operating expenses? More revenue? A better experience for your customers? Or is it all of the above?

Let’s face it: your customers and your boss don’t care what particular technology you use to deliver results. They only care that you get there fast with minimal risk – and without extra funding. Investing in mobile cloud could be just your ticket, so let’s talk about business outcomes.

Mobile Cloud #5 8.4.14

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LTE-U By Any Other Name is Licensed-Assisted

I recently read the rather interesting announcement from NTT DoCoMo where they demonstrated LTE running over the unlicensed 5GHz band.  They report a 60% increase in spectral efficiency over IEEE 802.11n Wi-Fi.  The article also noticed that LTE-U is now referred to as Licensed-Assisted Access using LTE or LAA-LTE.  This caused me to pause, and think about several things.

The comparison between LAA-LTE and Wi-Fi is not (and should not be) about spectral efficiency. Rather it is about several other factors:

  • A robust network with a diverse client ecosystem (does anybody reading this blog own an IP device without Wi-Fi? How many of those devices contain LTE? How many are Wi-Fi only, without any SIM card?)
  • The ability to support neutral host deployments (are stadium owners willing to deploy LAA-LTE if it only supports one operator?)
  • The ability to co-exist in a multi-operator environment (how would LAA-LTE operate in dense environments when it has to co-exist with LAA-LTE APs from other operators?)
  • The ability to co-exist in a multi-technology environment (would if it adversely affects the existing and extensive deployments of Wi-Fi infrastructure?)
  • A number of Mobile operators have agreements with Wi-Fi providers for offloading cellular traffic (how does one enable such a scenario with LAA-LTE?)

And if you really want to talk about speeds and feeds, it’s interesting that the test was done against 802.11n, when 802.11ac is now widely available, providing speeds that exceed LTE-Advanced speeds of 1 Gbps (IEEE 802.11 ac Wave 1 provides maximum speed of 1.3 Gbps and Wave 2 provides maximum speed of 3.5 Gbps).  It’s also important to note that LAA-LTE has not been defined yet and so it’s very likely that the LAA-LTE implementation tested here does not have the politeness mechanisms required in certain regulatory domains like Europe. These mechanisms allow fair usage of the unlicensed spectrum by allowing other users an opportunity to transmit and share the spectrum.  These mechanisms already integrated into Wi-Fi will add additional overhead to LAA-LTE that will reduce its spectral efficiency, a factor that needs to be taken into account in any comparison.

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Reality Check

Hype is interesting, but Read More »

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Cloudburst: iOS 8 Generates 50% Increase in Network Traffic

Many network engineers recall the iOS7 update on September 18, 2013 as one of the most historic download days of their network’s history. All the more reason for us in the wireless world who anxiously anticipated the September 17 release of iOS8.

We asked a few of our customers to monitor the effect of the software release on their networks and the results for the first two days are in. Those in the education and healthcare space in particular are filled with early adopters of WiFi technology and devices, and eager to get their hands on the latest updates.

Joe Rogers, Associate Network Director at the University of South Florida shared this picture with us from 1pm September 17th, showing 1 Gbps more traffic than he would normally see at this time of day:

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Another customer, Greg Sawyer, Manager of Infrastructure Services, shared this picture of the iOS8 effect on his network at the UNSW Australia.

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He noted that his experience handling the release this year felt smoother than last year, despite the new peak internet download of 4.65 Gbps and 21Tb downloaded for the day! Not too surprising when considering that there were 27,000 concurrent connections on the wireless network and approximately 60% of those being Apple devices.

How should organizations be considering and handling these network spikes? I sat down with Cisco technical leaders Matt MacPherson and Chris Spain (@Spain_Chris) to get some insight on the effect of big updates like iOS8 on the wireless network. Here are some of the highlights of what we discussed:

The World We Live In

The truth is, more and more services are being moved to the cloud—a cloud that will push updates to millions & in the future billions of users and devices on our networks. Read More »

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Norway Looking to Lead in Customer Experience & Engagement

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Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo.

The event has been running for 31 years now and is organized and run by Cisco’s partner Evry.

This years theme is “#UserIsKing” , and Cisco hosted a special Retail Break out session along with Evry where Customer Experience and Engagement were the main focus. Read More »

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#CiscoChampion Radio S1|Ep 28 Cisco Prime Infrastructure

September 19, 2014 at 9:00 am PST

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Distinguished Services Engineer Joe Clarke, about Cisco Prime Infrastructure. Lauren Friedman (@Lauren) moderates and Rick Vanover and Stewart Goumans are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SME
Cisco Distinguished Services Engineer Joe Clarke

Cisco Champions
Rick Vanover @RickVanover, Product Strategy Specialist
Stewart Goumans, @WirelessStew, Wireless Consultant

Highlights
What is Cisco Prime?
What is Cisco Prime Infrastructure?
Why are companies using it?
How mobility drives need for Cisco Prime Infrastructure
Wireless Management and Cisco Prime Infrastructure
Use cases for Cisco Prime Infrastructure


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