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A Magical Squared Moment

One of the problems we’re working to solve with Project Squared is to enable teams to work much more flexibly – any time, any place, any device. We believe that ad-hoc conferencing is a key part of this, which is why it features prominently in the application right now. I had a great experience – magical almost – with the app last week, and I wanted to share it with you.

A few developers, product managers, designers, and I were in a Squared Room, heatedly discussing the right user experience for a new feature we are considering adding to the app. The chat conversation was coming in bursts throughout the day. Around evening time in California, the discussion started up again. One of the participants was about to get in his car to drive home, so he took a gamble and hit the “call” button. It was actually quite late for me (I’m on the east coast), so I initially ignored the incoming invite, assuming others would as well. However, I saw that the call was still going on a few minutes later, so obviously something was going on. I was on my mobile, but figured I’d pop in and see what was happening. So, I clicked the join button.

When I joined, there was a heated discussion going. Four other folks were live in the call having an argument. The initiator of the call was still driving – thankfully his phone was lying down next to his seat and not in his hand! One of the others was outside a restaurant waiting to be seated. The other two were in a conference room in the office, working on some UX sketches on a whiteboard. We talked for about ten minutes, and actually made some good progress. The fellow in the restaurant reported a similar experience to mine – he initially ignored the request for the group call because he was at a restaurant. But seeing that the call was continuing, he jumped in to check it out.

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Secure Remote Access During Holidays

In many parts of the world there was a holiday period and celebration of the New Year, and it reminds me that the world has holiday periods all year round. What happens to your remote access demands during holidays? One would think that being on holiday means no one needs access to corporate resources, correct? Sometimes I really wish that were true. Sadly, that has not always been the case even for me. As an example or two, maybe you can relate to the people below or know someone like this:

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The Next Wave of CMX: Location Innovation, Scalability, and User-centric Analytics for Better Customer Engagement

Technology is a funny thing: it enthralls some, mystifies others. As evidenced by CES and NRF, there is no shortage of gadgets and dashboards these days to help businesses solve their every need. And it just keeps coming.

From an IT perspective, choosing the right tools to solve each technology challenge should involve a full evaluation the merits of feature sets, while balancing the (rapidly shrinking) budget.

But how often is IT allowed to do that anymore? Truth is, the business doesn’t wait. Flanked by consumer-mindset-driven employees insisting on using any tools that suit their fancy (hello, Shadow IT) and visionary execs eager to stay on top of visionary buzz words like Big Data and Analytics, IT often feels squeezed out from getting a seat at the table when driving the business.

The industry is witnessing a shift in IT budgets being moved over to LoB, a clear nod towards the business relevance of digital engagement.

In fact, 44% of mobility initiatives are now either completely funded or jointly funded by Line of Business (LoB) leaders.

Mobility is key. This is a great opportunity for IT to strategize and align to LoB interests to drive programs that allow LoB and IT to win together and successfully deliver business outcomes using technology.

Cisco’s Connected Mobile Experiences (CMX) sits at this sweet spot where the network, traditionally owned by IT, can help LoB with their painpoints: data analytics on customer behavior, statistics for operational optimization, and even customer engagement opportunities. To learn more about how this works, visit cisco.com/go/cmx.

And now, Read More »

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Cisco Partner Weekly Rewind – January 23, 2015

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Great blog this week from Raja Sundaram. He posted Delivering Business Solutions with Connected Analytics and it’s a good look at how Cisco is using its strength in hardware, software, services and partnering to provide powerful analytic solutions.

If you’re interested in how Cisco can partner with you to ensure your data analytics strategy is in place, be sure to check out Raja’s blog as it can provide insight on how:

  • Partners will be able to tap into a high revenue stream as IT services spend, driven by big data, reaches $44B
  • Big data services opportunities supersede hardware and software opportunities, allowing partners to put a premium on these services
  • Partners will be able to wrap business intelligence, analytics, and data management solutions with their capabilities to deliver value-added services that differentiate their practice

Take a look and let us know what else we can relay to you around data analytics. Read More »

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Why Isn’t It Easier to Customize Enterprise Mobility and Guest Portals?

Enterprises use Cisco ISE for securely granting access to visitors and on-boarding employee-owned devices over Wi-Fi. Portals for users to gain access are becoming more advanced, and the next step is for most customers to create a richer customized experience to:

Promote your brand to guests

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