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City Turns to Collaboration Solutions to Support Mobility

February 14, 2013 at 4:00 am PST

As we quickly approach Telework Week 2013 in March, I’ve been hearing a lot of discussion around the benefits of telework and the level of growth we have seen over the last few years in the demand for mobility.

Mobility is sometimes easier said than done, though, especially when you are a city government looking at bandwidth increases and potential infrastructure upgrades all while providing employees with a seamless virtual experience and avoiding any downtime in the process. This is exactly what the City of Jacksonville, NC did, and they are setting an example for other cities in similar situations.

The City of Jacksonville home to more than 70,000 residents and currently has more than  500 end users in its operations center that is supported by the city’s Information Technology Services (ITS) department. As the employees became more dependent on the ITS department, the department decided it needed to refresh its current infrastructure. Read More »

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ACE Network: How Cisco Jabber for Windows Helps Me Do More with My Laptop

My laptop PC recently took on a new role: As a tool for centrally managing the different phones that I use in my work. The new Cisco Jabber for Windows client allows me to control the Cisco 9971 desk phone that’s in my Cisco office and the Cisco 7961 phone I have in my home office. But I can also use the Jabber client as a soft phone on my laptop, both answering and dialing calls as if I was at my hardware phone.

This flexibility means that I’m easier to reach and I can use the best phone that’s available to me at any given moment. Even better, I can use the Jabber client for more than just phone calls because it integrates features for instant messaging (IM), presence, audio and web conferencing, and visual voicemail.

I find the client’s IM and presence capabilities especially helpful. These features often allow me to answer those “got a second?” information requests from a customer, partner, or member of my team without needing to make a return call or play phone tag. It also means I don’t have to wait until I’m back in my office or at home to take care of it.

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Work Your Way: IT, You Are Not Alone

Often we focus on the challenges associated with IT with little consideration of the end user viewpoint.  In Cisco’s Work Your Way Global Study, completed in January of 2013, we polled over 1300 IT professionals and business-focused end users around the globe to investigate how BYOD is not only affecting IT, but how the challenges directly impact the end user experience.  We were curious to compare and contrast the different viewpoints to understand if the difficulties IT was facing had an impact on how end users get their devices on the network, access business applications and perform day-to-day activities on the move. Check out the Borderless Blog to see our awesome infographic

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Mobilizing The Internet of Everything

We’ve been hearing a lot about the transition to the Internet of Everything, and the billions of new devices that will be coming online in the next few years. But the Internet of Everything is not only about connected things, it’s about the amazing things that will happen when you connect people, process, and data with those things. And in today’s fast-moving world, these new connections must be mobile, adapting to let you work or communicate the way you choose—anywhere, without compromise.

When you support mobility with an intelligent network, the result is much more than the sum of its parts. As people, processes, data and things all join together on the Internet, the intelligent network listens, learns, and can take action to make connections more relevant and valuable.

We’re witnessing an increasingly mobile Internet of Everything taking shape around us today. For example, the Palomar Health Medical Center in San Diego is connecting its healthcare environment over a wireless network to provide a better experience for patients. So doctors can securely pull up a patient’s health record on a smart phone or tablet anywhere at the medical center. Or receive a wireless alert the moment a lab test is ready. Next generation programs include mobile robots that let patients roam around the hospital and videoconference with families and caregivers.

The possibilities are endless. How could infinite connections and an intelligent, mobile network help you save your employees time? Make their jobs easier? Or improve the way your kids learn? Learn more at The Platform blog.

 

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Mobilizing The Internet of Everything: More Valuable, Meaningful Connections

We’ve been hearing a lot about the transition to the Internet of Everything, and the billions of new devices that will be coming online in the next few years. It’s clear that the network isn’t just for PCs, smartphones, and tablets anymore. We’re entering an age where home appliances, disposable consumer gadgets, and even buildings will be on the net and sharing information.

But the Internet of Everything is not only about connected things, it’s about the amazing things that will happen when you connect people, process and data with those things —and change the way we work, live, play, and learn. And in today’s fast-moving world, these new connections must be mobile.

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