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IT Mobility Social Support Leads to Reduced Costs

May 15, 2013 at 2:09 pm PST

Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost.  Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:

  • In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
  • In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
  • Cisco IT has had a 52% increase in devices and 16% more users

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Retail & Location Services – hype or happening – what is the value

Location Services has been a holy grail in many industries for almost 5 years now and none more so that in the retail industry. In recent discussions with Chief Executive Officers in leading retailers especially those from a marketing or operations persecutive some interesting comments and trends are emerging.

 

Firstly about a year ago retailers were looking at LBS and saying we must have this, were unsure how to use it to effectively drive their business.

Today in April & May 2013 these executives are equally as excited about the possibilities location services brings to their business, however they are also putting an even greater focus on the ROI. When vying for capex resources a compelling business case is one that has a clear return on the investments needed. When considering a guest WiFi deployment and associated location based services the business cases emerging are varied especially  when speaking with some global retailers. Read More »

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Public Safety in K-12 and the Wi-Fi Network

It’s no surprise that student safety is the upmost priority to educators, administration, and parents. I would know because I have two daughters in K-12. The topic of safety in K-12 schools strikes particularly close to home since one of my daughters has already been in a lockdown due to police activity in the area.   A lockdown is where children are placed in the corners of the classrooms, away from windows and clear from the classroom door windows: lights off, doors locked, and no chatter.  My daughter took it in stride since she thought it was a game. I, on the other hand, was extremely uneasy when I received the email bearing the news and was not relieved until I received the “clear” email notification.

Given some of the latest developments that Cisco has been working on with location-based analytics using wireless technologies, it didn’t take long for us to start talking about how Wi-Fi could be used to help in the case of public safety in K-12 schools.  The intersection of K-12 public safety and Wi-Fi technologies stirred up such a discussion amongst ourselves that we wanted to open up the discussion with an external webinar. I hope you can join me for the discussion on May 22nd (Click to register), but just in case you need some convincing, here’s a teaser.  Read More »

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Have You Registered for Centralize Policy, Control and Enforcement May 15th?

Activate the IT Transformation with Unified Access: Part 4 --  Centralized Policy, Control, and Enforcement 

Wednesday, May 15, 2013  10am-11am PDT     |       Register Now

Don’t miss the next in line of our five-part Unified Access Webinar Series  on May 15th to hear how organizations in education and healthcare rely on Cisco Identity Services Engine (ISE) to provide the identity enforcement and secure access control that allow employees, contractors, students, faculty, and guests (choose the user) to use their own devices on the network. Read More »

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How Can Connected Mobile Experiences Help You?

You saw the double-announcement Thursday--Not only is MGM betting big on Cisco to transform the guest experience, but we at Cisco are taking the missive of helping our customers create connected mobile experiences to the next level with Web engagement.

At this point you’re probably thinking: How exactly does this apply to me?

Good thing we have three industry-specific webinars for your convenience.

Choose the industry that applies to you and take 30 minutes to see how Cisco Connected Mobile Experiences can help YOU engage your passengers, customers, guests, and more to boost revenue and build loyalties like never before.

Intrigued? Check us out at http://www.cisco.com/go/cmx or visit the announcement of the new web engagement platform to see how we can help you transform your business engagement model.

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