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Mobile Security: Is the Risk Worth the Reward?

This blog is part two of a three-part blog series discussing how organizations can address mobile security concerns through an architectural approach to mobility.

In my first post of this three-part series, I discussed how next-gen Wi-Fi models will pave the way for secure mobility and the value of secure Wi-Fi. In this post I’d like to take the mobility conversation a bit further and outline potential risks and rewards that IT departments face when deciding to deploy mobility solutions in our Internet of Everything (IoE) landscape.

A big factor for IT to adopt a mobility strategy with new technology and solutions is weighing the practical risks versus the rewards they stand to gain. A recent ISACA survey of IT professionals offered insight into how employed consumers think and act in terms of security and mobility. The study and ISACA’s 2013 IT Risk/Reward Barometer reveal:

  • Only 4% of those surveyed named the makers of their mobile phone apps as the entity they most trust with their personal data
  • 90% don’t always read privacy policies before downloading apps to their devices

Most of us are familiar with the rewards of mobility, but the belief and behavior gap illustrated by the ISACA survey proves we need to better understand risks of mobility. Read More »

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Observations from the 2014 Consumer Electronics Show

I am just back from attending the 2014 Consumer Electronics show in Las Vegas where I was meeting with customers and visiting the massive show floor. CES is an intriguing blend of extremes and contrasts: biggest and the smallest; connected and unconnected; wired and wireless; high tech – low tech.  As personal and business technologies converge through the “consumerization of technology”, CES provides an exciting window into the current and future world of technology.

As with every show, there are things which are the same, more advanced or completely new from the previous year.   The following are my personal observations and extrapolations from the show based on my conversations with customers, colleagues and walking the floor.

1. Internet of Everything – Not only are all things (machines, sensors, devices) being connected to the Internet but so are people and data, creating the Internet of Everything.  IoE is a fitting overall theme for CES – everything at the show is connected to everything else.  As Cisco CEO John Chambers stated in his keynote speech “IoE is bigger than anything that’s ever been done in high tech.”

2. New Next Generation TV… Again – You could be mistaken for thinking that CES is really the TV show.  Televisions are everywhere and every company seems to produce one.  Manufacturers are still promoting 3D television, but it has taken a back seat to the next big thing – spectacular ultra high-definition or 4K TVs – four times the resolution of typical HD TVs.

3. The World is Curved Read More »

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Summary: With IoE and a Smartphone, You Can Shop Like a Superhero

Are you at #NRF14 this week? Join us in Booth 1954 and learn about our solutions to integrate next-gen technology into retail.

Superheroes and their super strengths have long captured our imaginations. Today, such daydreams – and abilities are getting just a bit closer to reality.

When your smartphone meets the Internet of Everything (IoE), it will make some common activities, such as shopping, a bit more super. Mobility has already assumed a central role in the retail experience, but how are increased contextual capabilities emerging across the entire customer journey?

This blog discusses how some retailers are connecting people to people and people to things, while tapping superpower abilities and making their brands and product experiences distinct.

With the superpowers of smartphones and IoE, retailers can insert themselves into crucial conversations with the customer by offering price matching, access to expanded inventories, suggestions, and shopping lists. All of these combine to keep shoppers engaged and moving along the journey – and beyond.

Read the full article: With IoE and a Smartphone, You Can Shop Like a Superhero

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Five Important Insights into the Internet of Everything

Mobility has changed our lives. Smartphones, tablets and laptops connect us at the touch of a button, no matter whom we’re with or where we are. In 2008, there were more smart, connected devices in existence than people on Earth. By 2020, there will be 50 billion of these devices – about six per person.

We’re moving rapidly into a hyper-connected world, where our devices relate not only with the cloud, but also with each other and the world around them. Here are five important insights into this new, engaged reality, as more objects and devices become linked to the Internet of Everything (IoE):

    Read More »

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Mobility in the Store – More Dollars, Less Intrusive

We’re rapidly closing in on the NRF trade show being held in New York on Jan. 12-15. Cisco is at the expo on Jan. 13-14, and will be featuring several company speakers at the popular annual Big Idea sessions. I am honored this year to be one of these speakers, and am pleased to be joined by Bob Friday, Cisco’s vice president/CTO for Enterprise Networking – Mobility. Bob manages strategic wireless initiatives for Enterprise Wi-Fi, and we’ll be discussing the critical business issues of implementing mobile solutions in your store.

So what are the hot topics right now around mobility?

Retailers are going in some interesting directions here. Location awareness of customers is of course hot, hot, hot. Retailers want to learn from shopper behavior how they can best improve opportunities for sales. But, how can we do this without getting into the “creepy factor” of essentially stalking our customers down the aisles?

And, of course, every retailer wants to find shortcuts to ROI and monetization of the mobile platform. Part of this lies around the organization itself: It is common to see companies where IT and lines of business are simply not working together closely enough to get real value out of new technology. For example, I remember one store that was required by management to implement Wi-Fi. This was all well and good, but they didn’t implement any analytics for the new network. The result was that they have a cool technology but no idea of how to use it to engage shoppers, or even to identify how it is benefiting them.

In our session, Bob and I will discuss how you can use your Wi-Fi as a strategic asset – not just as the next awesome thing, but as a critical part of your engagement with shoppers. I’d like to also cover ideas on personalization vs. contextualization: This gets into how we can gather information without being intrusive. And we’ll talk about how to achieve ROI for your wireless investment and turn it into a new revenue driver. Please join us!

Time and Place:

 “Detect, Connect, Engage: Enhance Your Customer Experience with Mobility,” with me and Bob Friday takes place on Tuesday, Jan. 14, at 9:15-10:00 am, in Room 4 on Level 3 of the Expo Hall. For those who can’t be there, a recording of the session will be available after the show. Visit Cisco’s NRF website to learn more, and do take the time to stop by Cisco booth #1954.

I’ll see you at NRF!

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