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AT&T Sweeps IPTV World Forum Awards!

It’s been a great week for AT&T at the IP&TV World Forum, and by proxy, a great week for Cisco!

In case you hadn’t heard the word from “over the pond,” the IP&TV World Forum recognized AT&T with not one, but TWO accolades: Best TV App, for its U-verse for Tablet, and “Best Consumer Device,” for the U-Verse TV Wireless Receiver (built by guess who!)

The IP&TV Industry Awards, which occurred in London on the evening of March 21, honor service providers for their innovation, excellence, and achievement in the IPTV sector.

The AT&T Wireless Receiver, which launched across U-verse markets last October, is an IPTV set-top equipped with video-optimized Wi-Fi. From a consumer perspective, it means hanging the TV set anywhere, and not necessarily near a coaxial wall outlet — a no-wires way to arrange the TV to go with people’s lives, furniture, and living environments.

In Cisco-speak, we call this fabulous device the ISB7005 wireless DVR set-top, coupled with our VEN401 wireless access point. The former is a set-top that can go anywhere in the house; the latter is the video-optimized wireless access point.

So allow me to raise a (virtual) glass, on behalf of the hardworking team here at Cisco who helped make these technologies possible — and to our colleagues at AT&T, for making it happen! Clink and congrats.

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It’s a Small (Cell) World After All

To borrow from Walt Disney, it’s a small (cell) world after all . . .

Not only was this Cisco’s message at Mobile World Congress 2012 but, in the weeks since, the mobile industry has been singing the same refrain.  The media, analysts, our partners, customers and competitors have enthusiastically joined the chorus, acknowledging that the post-macrocell era is upon us.

As Cisco Chairman and CEO John Chambers has said, “radio type no longer defines the network architecture — and small cells are critical in delivering the mobile Internet.” To be competitive, mobile operators must support heterogeneous network access including licensed and unlicensed (Wi-Fi) radio, have an intelligent core and offer cloud-based services that deliver more applications faster in a scalable, flexible and resilient environment.

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Three Drivers of Collaboration

In my last blog, I asked the question “Is Collaboration Worth It? Every day, customers tell us collaboration is critical to their ability to compete—something top of mind right now. Why does collaboration matter? From our research and interviews with business leaders, we attribute the growing importance of collaboration to three fundamental trends:

  1. Competition comes from anywhere and everywhere. The barriers to entry are lower than ever, and you cannot predict who will enter your market next. It might be a startup in India, China, Africa or Eastern Europe—or competition from another industry. How do you stay ahead when you don’t know which organizations you’ll compete with next month or next year? Read More »

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Beyond BYOD: The Optimal Experience for Any Workspace

We use them in the office, in the car, at the café. They help us close deals, build relationships, and access resources. What are they? Devices, of course.

Currently, over three out of every four employees have multiple devices, according to the Cisco Connected world Technology Report. What’s more, one in three employees globally use at least three devices for work.

For our partners, though, this trend isn’t really about devices. It’s about how to provide your customers’ Bring Your Own Device (BYOD) employees seamless access regardless of device or connection point. It’s also about how to ensure security, simplification, and high performance.

The answer is easy. Let me introduce the brand new Cisco BYOD+ solution—a game changer in Enterprise mobility.

This end-to-end solution empowers your customers to go beyond simply connecting user-owned devices to scaling the experience of many users with multiple devices, anytime, anywhere. Plus, Cisco BYOD+ delivers a unified security policy across the entire organization—a relief to any organization. It also optimizes and manages the experience to meet the needs of many types of users with diverse devices, security, and business requirements.

The bottom line: your customers can safely extend the right level of access and performance in every situation.

Let me guess? You’re ready to load up on devices, make appointments with customers, and share the BYOD+ story. Read More »

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Are You Taking Care of Your Customers’ Wireless Experience in Your Branches?

Traditionally, customer satisfaction is driven by product availability and the ability of the staff to assist the shopper and complete the transaction. This model today is being broken by the modern consumer who is playing by different rules.

In a recent New York Times article on younger shoppers who prefer technology to staff assistance, retailers like Nordstrom are discovering that customers are using mobile applications not just in remote locations, but right in the store requiring them to improve their store’s Wi-Fi experience.

In addition,

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