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Three Drivers of Collaboration

March 21, 2012 at 9:46 am PST

In my last blog, I asked the question “Is Collaboration Worth It? Every day, customers tell us collaboration is critical to their ability to compete—something top of mind right now. Why does collaboration matter? From our research and interviews with business leaders, we attribute the growing importance of collaboration to three fundamental trends:

  1. Competition comes from anywhere and everywhere. The barriers to entry are lower than ever, and you cannot predict who will enter your market next. It might be a startup in India, China, Africa or Eastern Europe—or competition from another industry. How do you stay ahead when you don’t know which organizations you’ll compete with next month or next year? Read More »

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Beyond BYOD: The Optimal Experience for Any Workspace

March 20, 2012 at 12:19 pm PST

We use them in the office, in the car, at the café. They help us close deals, build relationships, and access resources. What are they? Devices, of course.

Currently, over three out of every four employees have multiple devices, according to the Cisco Connected world Technology Report. What’s more, one in three employees globally use at least three devices for work.

For our partners, though, this trend isn’t really about devices. It’s about how to provide your customers’ Bring Your Own Device (BYOD) employees seamless access regardless of device or connection point. It’s also about how to ensure security, simplification, and high performance.

The answer is easy. Let me introduce the brand new Cisco BYOD+ solution—a game changer in Enterprise mobility.

This end-to-end solution empowers your customers to go beyond simply connecting user-owned devices to scaling the experience of many users with multiple devices, anytime, anywhere. Plus, Cisco BYOD+ delivers a unified security policy across the entire organization—a relief to any organization. It also optimizes and manages the experience to meet the needs of many types of users with diverse devices, security, and business requirements.

The bottom line: your customers can safely extend the right level of access and performance in every situation.

Let me guess? You’re ready to load up on devices, make appointments with customers, and share the BYOD+ story. Read More »

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Are You Taking Care of Your Customers’ Wireless Experience in Your Branches?

Traditionally, customer satisfaction is driven by product availability and the ability of the staff to assist the shopper and complete the transaction. This model today is being broken by the modern consumer who is playing by different rules.

In a recent New York Times article on younger shoppers who prefer technology to staff assistance, retailers like Nordstrom are discovering that customers are using mobile applications not just in remote locations, but right in the store requiring them to improve their store’s Wi-Fi experience.

In addition,

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Cookbook For BYOD & Virtualization in Schools: “Teaching 24 X 7…”

Special guest interview with Charlie Kanavel, CEO of The Kanavel Group; former Director, Technology, Campbell Union High School District – Campbell, CA

Mr. Kanavel is CEO of The Kanavel Group, a consulting and services firm focused on technology in government and education. The Kanavel Group specializes in taking clients from “WOW” to “HOW”, merging cutting edge technology with its clients long term strategic objectives.

As the Director of Technology at Campbell Union High School District, he was responsible for notable projects in California and the nation:  through the development of on-line hybrid courses using Cisco WebEx, he was the first to deploy them in the California K-12 education space. Working with Sony Corporation, he was the first to pilot Sony eReaders to replace textbooks in K-12 education nationwide.  Mr. Kanavel was also awarded Honorable Mention at Citrix Synergy 2010 for deploying virtualization in education. Formerly Mr. Kanavel distinguished himself in IT and compliance leadership in financial markets worldwide.

Charlie, welcome, and thanks for joining us. In K-12 today, the #1 issue is BYOD. Unlike a full 1:1 rollout where every child gets the same device, under BYOD how do superintendents & IT leaders address the equity divide among students so we ensure all have equal access to the same content?

Thank you for having me join today, Frank. I think for the past 10 years we in education have done a lot to bring technology in education forward into the on-line world. However, we have also made educational resources inside and outside the classroom very broadband and computer-centric. So to have full access to the resources made available by most schools today, you need a computer at home. This digital divide is very real in today’s schools and BYOD as a strategy gives districts a real way to solve this problem.

Read More »

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“What If” Could Be Now: Truly Mobile Healthcare

March 14, 2012 at 7:26 am PST

Once upon a time in the days of Opie and Andy, doctors made house calls. I’ve seen it on TV, so it must be true. Now, a doctor visit usually requires that you do the visiting to a clinic, office, or hospital. An initial appointment may result in referrals for tests or to specialists – more visits, parking lots, waiting rooms. Sometimes your information gets transferred along, sometimes it doesn’t.

Mobile devices are showing up everywhere, healthcare included. There’s even a new word: mHealth. (We had e-everything in the early 2000s, then came along iSomething, so let’s now move further into the alphabet with mWords.) Read More »

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