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IT As Business Strategist

Poll us—any of us, whether customers, partners, or Cisco. We’re all experiencing the same thing: We’re at a point where technology is enabling a pervasive computing and collaboration experience for end users. It’s the “era of engagement”—and it’s fundamentally changing expectations for the end-user experience, just as it’s  changing expectations for business – how we do business, operate business and grow business.

Big End User Demands

Recently a customer CIO described how he delivers IT to his company: “When it comes to technology, we have to go where the users are. Technology must be intuitive, user friendly. Our employees choose technology based on what works. I run behind them and try and plug in the support they need to use it.”

Today, employees want their Sunday experience at work on Monday. They’re much more mobile in how they run their lives, communicate, share information and collaborate—and they expect the same on the job.

Consider these facts:

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Are You Ready for the New Normal?

Over the last ten years, the utilization of mobile devices by consumers has undergone a radical transformation. From voice, to SMS messaging, to data, to interactive applications, mobile devices have become an integral part of consumer’s daily lifestyle. This year the number of mobile connected devices will exceed the world’s population. This is the beginning of a paradigm shift in the mobility sphere, this is the New Normal.

This new mobility movement can be defined by three technological trends:

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Musings from CTIA

By Bill Gerhardt, Director, IBSG Service Provider

CTIA has certainly evolved a lot over the years. I’ve been attending for a long time, yet, whether in Orlando, Las Vegas, or New Orleans it seemingly takes on a new persona, a new vibe, and a new set of aspirations each year. This year was no different; through the chaos and change, however, I am beginning to see a major trend unfolding. Specifically, I see an industry in flux, one moving from device to application based innovation. What drew me initially to this conclusion was the lack of new designs and features on the floor this year from the device manufacturers. In fact, to some degree, there was even a lack of participation. No Nokia. No RIM. No Motorola.   Instead, there were just a few of the Asian OEM manufacturers and a lot of accessory distributors.

On the other hand, I did see some really cool applications getting attention. Is this the new paradigm? Will unique and compelling apps upstage the efforts of the device guys for attention going forward? Will consumers Read More »

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Virtualizing the Desktop: A stepping stone towards the Unified Workspace?

May 17, 2012 at 9:45 am PST

Last week during Interop Las Vegas, I was able to witness and participate in all sorts of conversations about virtualization, and its effect on the way we deploy, deliver and consume applications and services.

Virtualization itself is not a new topic, but given the way our environment has been shaping lately, it is becoming more and more relevant. In this new world we all carry multiple devices, we are always on the move, and the definition whether the app we are using is running from the cloud or from our devices is increasingly irrelevant.

Users do not care about the technology, or the role of virtualization or cloud, as long as they have access to the applications and data they need, whenever they need it. We sometimes think the users should care, but in reality, it is IT that should care, and not the users. And that is a big distinction.

This of course is not a surprise, but I perceived a sense of impatience and even annoyance from some of the users that I was able to question about this matter. I got a really clear message that whatever is the future of the desktop--or the workspace as more and more people refer to it, should be delivered to them soon.

As for the important characteristics of this workspace, from the users’ perspective:

  • Access to it has to be transparent. They must have an ‘on-demand’ connectivity environment that allows them to have secure access to the data and/or applications they need to complete the tasks at hand, without worrying about authenticating every time, on the device of their choice. Solutions such as Cisco AnyConnect and the Cisco Identity Services Engine provide these capabilities, and clearly there is pent up demand for such a solution deployed broadly across the enterprise.

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802.11ac: The Fifth Generation of Wi-Fi Technology

802.11ac: The Fifth Generation of Wi-Fi Technology

In the last few months, there have been a lot of written on the emerging 802.11ac standard. This next generation of Wi-Fi promises to be very exciting since 802.11ac will address some critical pain points faced by users of 802.11n today – more bandwidth and more simultaneous users.  To help explain the technology, we put together a new Fundamentals video.  You’ll learn about new features such as:

  • Operating in the 5GHz band
  • Wider channels (80MHz & 160MHz) which means more capacity in the band
  • Increased modulation with 256 QAM (Quadrature Amplitude Modulation), providing a significant increase in throughput over 802.11n which has 64 QAM
  • Downlink Multi-User MIMO which allows an AP to transmit to multiple clients simultaneously
  • Up to 8 Spatial streams which doubles the number of spatial streams used in 802.11n

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